Human Rights



In both the real-world and digital societies, consideration for "human dignity" is reflected in all our corporate activities and we constantly work to "create human-centric value".


Embedding "respect for human rights" within the Fujitsu Group

Completion rate for global human rights training: 80%

Our Approach

The shared values articulated in the Code of Conduct of the Fujitsu Way are guidelines for each employee to follow when conducting their daily business operations. Prime among them is "We respect human rights", a principle that underpins all our corporate activities. We are working to ensure that this concept becomes an integral part of the day-to-day actions of all employees in the group.

In December 2014, the Fujitsu Group released the “Fujitsu Group Human Rights Statement” to promote activities that respect human rights in accordance with this Code of Conduct, as set out in the Fujitsu Way. The statement has revised in December 2022, and has been prepared in 21 languages, including Japanese and English, with the aim of ensuring that it becomes embedded in the corporate culture of all our group companies.

Fujitsu has publicly announced its support for the ten principles of the United Nations Global Compact (*1) based on universal principles regarding human rights and rights at work, such as the Universal Declaration of Human Rights and the International Labour Organization’s (ILO) Declaration on Fundamental Principles and Rights at Work. We will continue to drive management practices that respect human rights.

In the Fujitsu Group’s CSR Procurement Guidelines, we have also adopted the Responsible Business Alliance (RBA) Code of Conduct and promote the Human Rights Enlightenment Structure among our suppliers and throughout our supply chain.

  • (*1)
    Ten principles of the United Nations Global Compact:
    The compact identifies ten principles that corporations should uphold in four areas: human rights, labor practices, the environment and anti-corruption.

Organizational Structure and Regular Reviews

The Fujitsu Group promotes “human rights due diligence” in accordance with the United Nations Guiding Principles on Business and Human Rights (UNGP).

As part of this activity, we interviewed personnel across a wide range of departments in Fujitsu and exchanged ideas with Japan-based as well as international experts. In doing so, we identified three key areas where our business activities have a major impact: supply chain, employees, and customers and end users. We are now engaged in activities to address human rights issues in these areas.

In order to further drive Human Rights Due Diligence, within the Human Rights and Diversity pillar of our global responsible business activities, we have established a structure of regular meetings for those responsible for promoting human rights in each of Fujitsu’s operating regions. We will monitor the progress being made toward achieving our goals and KPIs in this area and continue to exchange ideas on Human Rights Due Diligence.

Activities to Raise Awareness of Human Rights

The Fujitsu Group has established a Human Rights Promotion Committee which is chaired by the board member in charge of human resources, that will take advantage of a range of opportunities to undertake research and awareness raising activities.

To implement activities that promote respect for human rights, we have set up Regional Human Rights Promotion Committees comprising regional workplace representatives in each Fujitsu work location in Japan. We also collaborate with the committees in Fujitsu Group companies within Japan.

The status of activities and issues within the areas in Japan and in group companies is regularly reported to the head office of the Human Rights Promotion Committee. Findings are used by the Human Rights Promotion Committee to summarize activities and set policy directions on an annual basis to drive ongoing, structured educational activities that promote respect for human rights. We are also members of the Industrial Federation for Human Rights, Tokyo, a voluntary organization, and work on mutual training with many of the member enterprises to make respect for human rights an integral part of our corporate culture. And from our standpoint as a company, we engage in activities that help to raise community awareness.

Structure of Human Rights Promotion Committee
Initiatives led by the Human Rights Promotion Committee

Promotion of Human Rights Due Diligence

In accordance with the "Fujitsu Group Human Rights Statement", the Fujitsu Group promotes “Human Rights Due Diligence” that identifies the human rights impacts of our business activities throughout the entire global value chain, while also preventing or mitigating any negative impacts.

In 2017, with the cooperation of the Business for Social Responsibility (BSR) international NPO, we undertook an evaluation of the human rights impacts of Fujitsu’s business activities, identifying issues such as employees’ working hours, workplace health and safety, the use of forced or child labor in supply chains, as well as data privacy and data security in our businesses.

As part of its human rights due diligence, the Fujitsu Group conducts ongoing internal surveys based on the ISO 26000 standard in order to check the progress of our human rights initiatives. In FY2021, we conducted surveys at 87 global group companies and 7 facilities to assess the progress of human rights and work practices programs with the aim of pinpointing problems and helping to expand such programs company-wide. We also conducted a survey of 21 overseas group companies in FY2020 looking at working hours, wages, privacy and reporting systems.

Results of Fujitsu Group Internal Survey(Human Rights/ DE&I, Labor Practices)
Labor Practices

The human rights due diligence initiatives in the Fujitsu Group supply chain are conducted based on the RBA Code of Conduct. When Fujitsu makes a new corporate acquisition, we carry out due diligence with respect to sustainability, including human rights. We also take steps to minimize any risk of human rights violations and ensure that the Fujitsu Group human rights initiatives are fully embraced.

Education on Human Rights

Based on the policy directions set by the Human Rights Promotion Committee, the Fujitsu Group conducts education and training activities using course content that is common across the company as well as content targeting issues specific to a region or group company. There are training programs that all employees undertake when joining the company and upon promotion, as well as other training programs held year-round. These training programs cover various human rights issues, including discrimination against minorities, workplace harassment, understanding of LGBTI+ issues, and human rights issues related to business operations. At Fujitsu, we believe it is crucial for a culture of understanding to be championed by senior management in order to instill respect for human rights. Therefore, we conduct training for newly appointed executives in Fujitsu and our group companies in Japan that teaches them our approach to corporate activities based on international human rights standards. In FY2021, the Fujitsu Group implemented an e-learning program on "Business and Human Rights” in FY2016 that was intended for all group employees and aimed to heighten awareness about human rights issues for every member of staff. The course was attended by 92% of all group employees.

Framework for Reporting and Consulting on Human Rights Issues

The Fujitsu Group conducts its business activities worldwide in close collaboration with local communities. Working with these communities, we have established systems to engage in human rights-related consultations and information gathering both inside and outside the company, in order to listen to and understand the opinions of various parties.

The Fujitsu Group has created an intranet-based system to consult with and accept input from all Fujitsu Group employees on human rights-related issues. Within Japan, Fujitsu has set up Human Rights Consultation Service facilities in 16 locations. The matters discussed are reported to the Human Rights Promotion Committee and regularly communicated to auditors, with careful consideration given to ensuring that personal information and privacy are respected. The objectives are to understand the utilization status of this consultation service and to put in place initiatives designed to prevent recurrences of any breaches.

Through the Compliance Line/Fujitsu Alert structure, the Fujitsu Group receives reports and offers consultations related to compliance issues, including human rights issues, for all Fujitsu Group employees, customers, suppliers and other third parties globally. The Fujitsu Group has also set up the Compliance Line for Suppliers in Japan as a channel for receiving reports from suppliers in Japan regarding any actions that are potential or actual instances of non-compliance in our purchasing activities.

Initiatives to Prevent Forced Labor and Child Labor

The Fujitsu Group has stipulated that it will not use forced labor or child labor, and it conducts written CSR surveys based on the ISO 26000 standard in order to check on our initiatives for preventing forced labor and child labor.

We also make our stakeholders aware of the Fujitsu Group CSR Procurement Guideline, which includes provisions on the elimination of forced labor and child labor. Furthermore, we request that our suppliers complete a written survey on the status of CSR initiatives including steps to eliminate forced labor and child labor.

Initiatives on AI Ethics

The Fujitsu Group has long advocated a ‘human centric’ approach and argued that information technology should fundamentally be used to focus on, and to benefit, people. In March 2019, as a reflection of the rapid recent development of AI technologies, the Fujitsu Group formulated and announced the "Fujitsu Group AI Commitment". As the companies which carry out AI-related businesses including research, development, implementation and operation activities, we aim to emphasize the importance of communication with a wide range of stakeholders in the community, including users and consumers, as we distribute the enormous value of AI to the society. For that purpose, the commitment outlines our promises with the customers and the community.

In line with the Fujitsu Group AI Commitment, the new “AI Ethics Governance Office”, established in February 2022, plays a strategic leadership role in programs for an ethical approach to AI and other cutting-edge technology. The office is also establishing an in-house governance framework that brings together the research divisions that have the “Research Center for AI Ethics”, the government relations office, which deals with government, the legal compliance division which handles legal issues, and the business divisions that engage with users installing AI systems. As well as ensuring that ethical approaches are embraced throughout the Fujitsu Group organization, the AI Ethics Governance Office also manages the “Fujitsu Group External Advisory Committee on AI Ethics” and the “'Human Centric AI' Working Group”, andpromotes initiatives such as expanding collaboration with communities outside the company. Those committee and group are detailed below.

The Fujitsu Group has set up the Fujitsu Group External Advisory Committee on AI Ethics, which is made up of outside experts in the field, to have our practices on AI ethics objectively evaluated. Discussions by this committee are shared with the Board of Directors, that is, we are incorporating the group's efforts for AI ethics into its corporate governance regime and allowing for ongoing review and improvement.

The members of this committee include experts from a wide range of fields to provide ample diversity. As well as AI, these fields include law, biomedicine, zoology, the SDGs, and the administration of consumer affairs.

Fujitsu’s internal 'Human Centric AI' Working Group acts as an in-house channel for ethical consultation and is made up of specialists in areas such as technology, business, and law. In areas such as human rights, privacy and ethics, this group works diligently to study and assess the likely impacts of actual AI research, development, implementation and operation, including problems between consumers and the businesses using AI. The group then works to prevent problems before they arise.

The Research Center for AI Ethics has also developed the “Fairness by Design” AI development method, in which fairness that differs according to culture and business customs is considered from the design stage. The goal of this approach is to help achieve a fairer and more equal society through fair AI development.

  • Development of the “Fairness by Design” AI Development Method, Which Considers Fairness Dependent on Culture and Business Customs From the Design Stage
    Design Methods for Artificial Intelligence Fairness and Transparency
    Simone Stumpf , Lorenzo Strappelli , Subeida Ahmeda , Yuri Nakao*, Aisha Naseer*, Giulia Del Gamba and Daniele Regoli
    Joint Proceedings of the ACM IUI 2021 Workshops, April 13–17, 2021, College Station, USA

More broadly, the Fujitsu Group is taking steps to ensure that AI ethics are embraced by society as a whole, not just within the group. Our efforts also include distributing content that will help to promote community-wide consideration of AI ethics, including the free public release via the Internet in February 2022 of a system for assessing the ethical impact of AI systems.

For detailed information on Fujitsu’s AI ethics initiatives, visit the following website.

Emerging Risks
-The Ethical Risks of Utilizing AI
DescriptionAs a company that has been researching, developing, providing, and operating artificial intelligence (AI) technologies since before the 1980s, Fujitsu has long asserted that information technology must be used in a human-centered manner. In recent years, there have been reports of troubling instances whereby ethical problems arise from the use of AI in the handling of privacy information. Examples include discrimination and unfairness in credit, employment exams, and insurance premiums due to negative judgments caused by false recognition by AI. Such cases can undermine people’s trust in AI. Fujitsu believes it is critical that those who develop, provide, and operate AI technologies achieve not only convenience but also use that is safe and secure.
ImpactAs AI expands into such fields as healthcare, finance, and manufacturing, there is a risk that users and consumers who have been inconvenienced by AI provided by Fujitsu may file claims for damages against Fujitsu and thus harm its reputation. In addition, proposed AI regulation announced by the European Commission (in April 2021) would require developers, users, and others involved to take strict action based on the degree of risk that their AI systems could adversely affect human rights. Violations could result in penalties, including fines of up to 6% of total sales. This makes implementing appropriate risk management in the development and operation of AI systems essential.
Mitigating actionsThe Company established the Fujitsu Group External Advisory Committee on AI Ethics as a body that meets regularly and engages in ongoing dialogue with stakeholders from society. Part of this dialogue involves feedback on the “Fujitsu Group AI Commitment,” which serves as the Group’s AI ethical guidelines. The Company also participates in international discussions on AI ethics through its membership in AI4People and other forums. Furthermore, in January 2022, the Company set up an AI Ethics and Governance Office to achieve social penetration and secure trust with respect to AI and other cutting-edge technologies, and this office engages in the promotion of structural development and strategies. In particular, with regard to proposed European AI regulations, the Company has developed an “AI Ethical Impact Assessment” system that comprehensively identifies potential risks in AI systems as a proactive response to regulation violation risks and has released this system free of charge.

FY2021 Performance

Fujitsu Initiatives Addressing Human Rights Issues in Three Areas of Human Rights Due Diligence

AreasHuman Rights IssuesMajor Activities in FY2021
Supply ChainWork environment/high-risk minerals
  • Conducted a CSR Survey to check the adoption status of the RBA Code of Conduct by suppliers (119 key suppliers and manufacturing-related employment agencies and subcontractors) and actioned the feedback from the survey results
  • Notified parts suppliers, manufacturing subcontractors and manufacturing employment agencies of the Fujitsu Group CSR Procurement Guideline and requested submission of their written agreement to the guideline
  • Checked Fujitsu group manufacturing sites for the status of their compliance with the RBA Code of Conduct
EmployeesDiscrimination and harassment/working hours
  • Conducted a written survey of 87 group companies and 7 facilities in Japan and other countries based on the ISO 26000 standard to check on the status of initiatives promoting respect for human rights
  • Conducted e-learning courses for all employees on preventing harassment in the workplace, including preventing discrimination against members of the LGBTI+ community, with content that reflected changes to Japanese legislation (Act on Comprehensive Promotion of Labor Policies)
  • Continued training for new and promoted employees, as well as human rights training in each region throughout Japan, with the aim of preventing various forms of discrimination and harassment
  • Conducted group-wide "Barrier-Free Minds" workshop aimed at establishing workplaces and a society in which everyone can participate actively, whether disabled or not
  • Conducted "Unconscious Bias” e-learning courses for all employees to help reveal underlying systemic discrimination while also further promoting diversity and inclusion, and expanded the courses to include group companies in Japan
  • Reviewed internal systems, monitored ICT usage and delivered management reforms to promote diversified, flexible work styles that are not predicated on long working hours
Customers and end usersPrivacy and data security
  • Announced the Fujitsu Group AI Commitment and conducted an assessment of the impact of AI on human rights. We will systematically identify the points that should be taken into consideration for each industry and for the tasks in each occupation when promoting AI businesses, and then refer to these points when planning specific measures
  • Developed the Fairness by Design AI development method, which considers fairness dependent on culture and business customs from the design stage
  • Developed and released a free public version of a system for assessing the ethical impact of AI systems based on international AI ethics guidelines, together with instructions and sample applications. Future goals are to improve and further distribute this system by enlisting partners from government agencies, public corporations, and academia with the aim of releasing a formal version with our partners in FY2022.

Education on Human Rights Issues

    • E-learning on “business and human rights”
    • Preventing Workplace Harassment: Aimed at creating inclusive workplaces where everyone is welcome
    • Discrimination against minorities, workplace harassment, promoting an understanding of gender diversity and human rights issues related to business operations
    • Training for new employees/mid-carrier recruits: 1,980 attendees

      Training for management: 7,299 attendees
      Training for new executives/ group company CEOs: 34 attendees

Activities to Raise Awareness of Human Rights

  • Held a contest in which employees of Fujitsu and group companies in Japan and their families devised slogans to promote human rights awareness: 2,268 submissions
  • Held events to mark the International Day of People with Disability on December 3, 2021 and World Human Rights Day on December 10, 2021
    Diversity and Inclusion Session: 1,040 participants
    International Day of People with Disability, online session: 189 participants
    World Human Rights Day, Business and Human Rights: 573 participants
  • Displayed posters promoting human rights awareness in the workplaces of Fujitsu and group companies in Japan.
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