Quality Initiatives

To that end, the Fujitsu Group has established the Fujitsu Global Quality Policy to put the Fujitsu Way's cherished value of trust into practice. This policy recognizes quality as a foundational part of our business and shows how we will continue to provide safe and secure products/services worldwide.

In line with the Fujitsu Way and our Quality Policy, the Fujitsu Group Global Policy outlines the rules that the entire group adheres to, including its own Quality Policy (Standard Policy for Quality Management) and Global Quality Rules. Under the Fujitsu Group Global Policy, we have established regulations and standards tailored to the characteristics of the countries where we do business, our products/services, customer requests, and applicable laws and restrictions.

For example, in Japan, we have established the Fujitsu Group Quality Charter and five Quality Assurance Regulations (including Shipment, Registration, Release, and Safety Promotion Regulations).
All of our measures, from planning to design to verification, production, sales, and even follow-up support, are based on this charter and these regulations. This ensures that we continue to provide products/services that stay one step ahead of our customers and any changes in their business landscapes.

The Fujitsu Group appointed a Chief Quality Officer (CQO) in June 2023 in an effort to enhance the quality of our products/services across the entire Group.
Furthermore, Fujitsu established Quality Management Representatives (QMRs) in each business group and Group company to govern Groupwide quality management under the leadership of the CQO. Following the decision-making of the CQO, the Global Quality Management & Assurance Unit formulates shared policies, standardization, and quality improvement measures as the headquarters of quality. By deploying these shared measures through QMRs, we collaborate closely, strive toward more field-oriented development and application, and perform quality management in an effort to provide products/services with consistent and optimal quality for our customers.

In order to provide a level of quality for our products and services which meets the needs and expectations of our customers in a consistent way, it is essential for us to coordinate with various organizations inside and outside Fujitsu—including business units, common business units, and business partners—from planning and design through development, manufacturing, testing, sales, operations, and up until maintenance. Frameworks and mechanisms to integrate these organizations are essential as a foundation for our efforts.
This is why we built our Quality Management System (QMS): to coordinate among these business units as appropriate for the product or service. Our QMS periodically verifies the progress in light of international certification standards such as the ISO in the aim of achieving process improvements to realize even higher quality.

The Fujitsu Group’s quality improvement efforts consist of activities based on the Quality Policy by our Companywide Quality Department (Companywide Quality Department Quality Improvement Efforts in the diagram below) and activities to develop and implement quality management systems for each business group (Business Group Quality Improvement Efforts sections of the Companywide Quality Improvement Cycle diagram). These elements turn the cycle, with the entire Group working collaboratively and strategically to improve quality.

A. Quality policy planning
Quality objectives are set and reviewed, and quality strategies and policies for achieving them are planned and rolled out across the entire Fujitsu Group. In addition, we monitor and manage activities to ensure they are conducted in accordance with our Quality Policy.

B. Quality process regulation/standardization/control
Based on our Quality Policy, we are making progress with the standardization of specific processes and techniques in key areas targeted for improvement. We implement and control these standards at the locations where we operate. Additionally, also in line with our Quality Policy, we promote activities to improve quality across our business groups.
Furthermore, in addition to developing and disseminating quality-related standards, we also share best practices derived from successful projects, so that they can be widely utilized. Further, we promote the sharing of knowledge and project standardization through lessons learned from unsuccessful projects in a manner readily accessible to anyone.

C. Monitoring/independent audits
We monitor the projects of each business group, identify risks to quality at an early stage, escalate issues found, and implement countermeasures as needed. Any concerns regarding quality are addressed by a third party, who audits / conducts an inspection of the items involved, whereby we carry out corrections and improvements.

<In the event of a serious quality issue with any product/service we provide our customers>
Following the Risk Management Regulations, the matter is immediately reported from the field to the Risk Management & Compliance Committee at the Fujitsu Headquarters. Under the direction of the Committee, the relevant departments address the incident jointly and consider ways to prevent recurrence. The recurrence prevention measures are shared with other departments through QMR in an effort to prevent the same incident from occurring at other Fujitsu Group companies.

D. Evaluation/improvement
We regularly examine and analyze our approach to quality and consider additional measures if necessary, directing the QMR to make improvements based on the business characteristics of each organization.
After reporting updates to executive management on a regular basis, action is taken following their decision making and instructions.
Additionally, through Qfinity (Note 1) activity, good/best practices are commended and shared across the entire Fujitsu Group to increase the level of quality throughout the Group.

• Note 1:
  Qfinity
  Qfinity, an internal branding term which combines the words “quality” and “infinity,” represents the DNA of the Fujitsu Group: the “infinite pursuit of quality by each and every employee.” Qfinity is an improvement and innovation activity launched throughout the Fujitsu Group in FY 2001 to continuously improve the quality of products and services, with each and every employee taking a central role. Through Qfinity, we promote quality improvement activities in each workplace and engage in quality improvement of products and services.

We will consolidate quality-related information that we obtain in the development field, such as progress of development projects, test density, and defect detection rate, onto our common platform, Fujitsu Developers Platform. By combining this information with Earned Value Management (EVM) and quality indicators and conducting timely analysis, we will build a mechanism for assessing the quality and delivery decisions in the development field in a more objective manner.

To provide customers with higher value than ever before and ensure stable system operation, we are moving to the “One Delivery” project structure—a new type of service delivery that relies on no organization. One Delivery manages projects in accordance with the shared “One Delivery Quality Assurance Process” to enable centralized risk management.
The One Delivery Quality Assurance Process embodies four key steps based on past quality issue trends. First, “Resource management” aims to prevent skills mismatch and similar problems. Next, the “GOGI Approval system” determines the promotion of business opportunities and projects from an objective and multifaceted perspective. “Technology control” then aims to improve technological appropriateness and feasibility. Finally, through “business opportunity and quality monitoring”, we detect at an early stage those projects that bear problem indicators.
We are working to apply and improve the One Delivery Quality Assurance Process, enabling the entire Group to provide higher-quality, more stable services.