CSR Policy and Promotion Framework

CSR Policy

Isamu Yamamori Corporate Executive Officer and ecutive Vice PresidentIsamu Yamamori
Corporate Executive Officer
and Executive Vice President

The Fujitsu Group is committed to being a truly global ICT corporation that remains keenly responsive to the needs and expectations of all its stakeholders(*1)while making a significant contribution to development that is sustainable for both society and the planet. With this in mind, in December 2010 the Fujitsu Group established a Corporate Social Responsibility (CSR) policy and determined five priority issues around which to focus its CSR practices. We also set medium-term targets, to be achieved in FY2020, for these priority issues. As we promote CSR activities that are an integral part of our business, we will continue to disclose and share the results of our progress toward those targets both inside and outside the company.

CSR Policy

CSR in the Fujitsu Group is practiced by implementing the FUJITSU Way. In all its business activities, by implementing the FUJITSU Way in light of the expectations and needs of multiple stakeholders, the Fujitsu Group contributes to the sustainable development of society and the planet. In practicing CSR, we demonstrate a commitment to responsible business operations as a global ICT company by specifying priority issues and working to address them.

  • (*1)The Fujitsu Group's Stakeholders:
    The Fujitsu Group regards its customers, employees, business partners, shareholders and investors, and global and local communities as its stakeholders.
    Government authorities, NPOs, NGOs, and similar organizations are also particularly important stakeholders within these global and local communities.

Global Integration of Priority Issues

In 2010, the Fujitsu Group established a Basic Strategy Working Group within the CSR Promotion Committee. Interviews were conducted with external experts regarding the expectations and demands on Fujitsu, based on an awareness of international CSR standards and global social issues. The working group then determined five priority issues within the CSR Policy and we have since been engaged in activities focused on those priority issues.

With the advent of developments such as the adoption of the Sustainable Development Goals (SDGs) by the UN and the issuing of the COP21 Paris Agreement, in recent years we have seen escalating demands for even greater efforts to build sustainable communities on a global scale. As a result, to increase the effectiveness of its global CSR initiatives in contributing to sustainable development, the Fujitsu Group employed materiality analysis in a group-wide review of the priority issues. The result is a unified framework for the priority issues under the banner of Global Responsible Business (GRB).

Global Responsible Business

Socio-economic ICT ImpactUse ICT to help solve social challenges, starting with the SDGs.
Human Rights, Diversity & InclusionPursue the goals of human rights and global diversity in the AI era.
WellbeingProvide opportunities for employees to grow as individuals and fully develop their capabilities.
EnvironmentWork to achieve zero emissions of the CO2 from our own operation by FY2050, and contribute to climate change adaptation and a de-carbonized society.
ComplianceMaintain a high level of awareness of corporate ethics and act fairly in all business activities.
Supply ChainAccomplishing a responsible procurement in the supply chain.
Health and SafetyProvide a safe and healthy working environment.
CommunitiesEngage in activities that contribute to society and build prosperous, optimistic communities.

Extensive research was also conducted into the creation of a globally unified structure for promoting and managing activities. Long-term goals have been specified for each priority issue, with the end of FY2030 set as the final achievement deadline. Consideration is also being given to assigning short-term goals as required. The GRB framework will be used to check on progress toward these goals on a global basis and to drive improvements in the activities being undertaken for each priority issue.

Organizational Structure and Regular Reviews

The Fujitsu Group has established a committee, under the chairmanship of the President, to provide governance and ensure that the group’s sustainability activities are promoted and embedded globally in the corporate culture. At the semi-annual meetings of the committee, the executives in charge of activities right across the business units, including the respective department and overseas region heads, discuss and approve activity policies and measures relating to sustainability. They also offer guidance and advice on improvements to help achieve even more beneficial outcomes.

In the course of driving GRB, the staff at Fujitsu head office and in the overseas regions who are responsible for each of the priority issues will undertake the day-to-day handling of activities designed to achieve the goals for the priority issues. Regular reporting meetings, attended by the head office and overseas region representatives, will be held to share information and check on the overall progress of GRB.

Semi-annual meetings will be attended by the executives responsible for the priority issues, with the outcomes to be reported to the Vice President responsible for the execution of GRB and to the executives in the Global Corporate Unit.

Implementing CSR Activities Based on ISO 26000

In order to drive CSR activities that are an integral part of our business, since FY2012 the Fujitsu Group, along with the major departments listed below, have conducted CSR surveys within the group companies in Japan and overseas, based on ISO 26000, the international standard for social responsibility.
The purpose of these surveys is to instill the two values of risk mitigation and value creation on a group-wide basis. First, in terms of risk mitigation, we will establish prevention and correction processes (due diligence) to minimize the effects of latent human rights and labor practice risks, including in our supply chain, which may negatively impact our corporate value. And, in terms of value creation, we will undertake activities that optimally leverage group resources to contribute to solving issues facing global and local communities and that are conducive to value creation across the entire group.

Structure of the ISO 26000 Promotion Project

ISO 26000 Core SubjectsResponsible Departments(*2)
Organizational GovernanceFUJITSU Way Office, Responsible Business Unit, Corporate Affairs and Risk Management Unit
Human RightsDiversity Promotion Office
Labor PracticesGlobal Human Resources Unit
EnvironmentResponsible Business Unit
Fair Operating PracticesLegal, Compliance & IP Unit, Corporate Purchasing Unit
Consumer IssuesMarketing Strategy Unit, Corporate Affairs and Risk Management Unit, Corporate Quality Management Unit
Community Involvement and DevelopmentCorporate Affairs and Risk Management Unit
  • (*2)
    Department names as at the time the survey was conducted

As part of our continuous improvement process, we will review and enhance the content of our survey in a format that combines GRB and ISO 26000. This will allow us to more clearly identify CSR issues within the Fujitsu Group.

CSR Surveys based on ISO 26000

In FY2018, the Fujitsu Group conducted its 6th CSR (ISO 26000)/Governance Survey at 89 key affiliated companies both in Japan and overseas (63 in Japan and 26 overseas). Following discussions in the preparatory stages of the survey with the major departments mentioned above, the survey was conducted with the same question content as in the previous year, to make it possible to identify progressive changes from the previous year. We provide feedback to each of the affiliated companies about the survey findings and are also working to enhance CSR activities that are synchronized with the individual measures of each of the major departments.

Overview of Progressive Changes for the Overall Fujitsu Group

Overview of Progressive Changes for the Overall Fujitsu Group
Overview of Progressive Changes for the Overall Fujitsu Group

Overview of Survey Results by Topic (the examples below cover Human Rights and Labor Practices)

Overview of Survey Results by Topic (the examples below cover Human Rights and Labor Practices)

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