Fujitsu Retail Technology and Hospitality IT Solutions – make the sale, serve the customer

The COVID-19 pandemic is having a profound impact on retailers around the world. Out of adversity, we are witnessing a new wave of ingenuity and innovation, as retailers re-focus on survival and growth. In the space of a few months, we have seen new supply chain models, new offerings, a rapidly-accelerated shift to on-line operations and a fundamental reprofiling of employee roles and responsibilities.

At Fujitsu, we are committed to helping retailers through these uncharted times – where many people and businesses are finding resolve and resilience, and planning for a new normal.

‘Connected Retail’ is Fujitsu’s strategic vision for retailers to harmonize the best of both worlds – online and offline – to redefine the ‘store’, transform the shopping experience and improve retail operations. Correctly executed, it generates ‘no join retailing’, where promoting, selling and ordering are seamlessly managed across all touchpoints. The customer is now in control of all those elements previously directed by the retailer– range, service, payment, delivery – within a mobile shopping process and environment. Find out how our Connected Retail Solutions help you to:

  • Offer truly Human Centric Retail
  • Achieve Frictionless Shopping
  • Deliver Operational Excellence
  • Execute Easy Order Everywhere

Retailing in a pandemic world

Retail is going through turbulent times in all geographies due to Covid-19. The after-effects will be hugely disruptive for retail – store closures, growth in online and home delivery with strong focus on health and safety across the customer journey for shoppers and employees.

Retailers are rationalizing on store base, getting leaner with decreased headcount and refocusing on anywhere they see an opportunity. Given this grim backdrop, 20% of retailers choose to look at positive and are accelerating some of the previous trends – Digital transformation, IoT, data sharing. In this video, Fujitsu's Executive Director for Global Retail - Richard Clarke talks on how retailers are negotiating this challenge by managing their costs without affecting customer experience.


Return of the shopfloor

It’s tough in retail. A constantly evolving market demands a relentless focus on delivering a connected, relevant, and frictionless experience for customers while empowering your people do what they do best.

Technology is a key enabler. There are solutions available today which can turn your stores into frictionless, responsive, and intelligently targeted spaces that deliver revenue growth. Tomorrow’s Shop Floor enables you to benefit from those technologies right now. Bust queues, target offers, ease payments, empower your people in store and cut fraud. There’s no time to wait. It’s time to act.



Turning your operations team into champions of change

The high street isn’t dying. It’s simply changing. There will be winners and there will be losers. Success will depend on your ability to transform your retail operations, from end-to-end.

A Total Managed Store brings together all the technology pieces you need to enable Connected Retail. As a fully managed service, this is achieved at scale and pace, and delivered consistently across multiple stores and territories.


Enterprise and Cyber Security - Tackling threats in Retail

Retailers have a big challenge: They must adopt new ways of working and integrate new technologies to connect with their customers.

Hackers, criminal gangs and hacktivists are becoming increasingly aware of these technologies and are looking for ways to access retailers’ critical infrastructure to steal data. A holistic view of the threats and risks is becoming increasingly important.

The Connected Retail Experience Center

For over 3 decades, Fujitsu has been enabling the world’s most progressive retailers using our innovative retail solutions. The Connected Retail Experience Center demonstrates some of our most powerful solutions that you can deploy with Fujitsu, across your stores, today.

Watch the video to find out how our solutions transform logistics through digital capabilities, predict and maintain your in-store infrastructure and most importantly, provide insight that drives sales across the shop floor.

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Meet our retail experts

Richard Clarke

Executive Director, Global Retail, Fujitsu

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Bruno Sirletti

Director of Retail and Hospitality, EMEIA

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