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Connected Retail and Hospitality

Connected Retail and Hospitality
| Retail and Hospitality | Customer Experience Studio | Intelligent Support | Market Place |
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Fujitsu Retail Technology and Hospitality Solutions - Always On, Always Connected

A new retail world is emerging, one where everyone and everything is interlinked and connected by technology. Today customers want their in-store experiences to match those online. To keep pace with the rising demand for a customer experience delivered through multiple touchpoints and channels, retailers must evolve to become truly connected.

At Fujitsu, we develop and deliver innovative retail and hospitality solutions that future-proof customer experiences in an omni-channel world. We understand the retail environment and the need for flexibility, agility, and reliability. With our retail technology solutions, we focus on enabling you to:

  • grow your business
  • increase your efficiency
  • improve your customer experience

The Forgotten Shop Floor: The rise of the digital high street

From enhancing efficiency to improving productivity and delivering a more compelling customer experience, the successful deployment of in-store technology can deliver a range of benefits to high street retailers.
In our research report - the rise of the digital high street, we questioned 1,000 consumers and 1,000 staff from major UK retailers about their experiences of in-store technology. We learned a great deal about the factors that thrill and frustrate customers when it comes to physical retail. With our report findings, we offer insight as to where in-store technology is failing to meet customer needs, the benefits of getting in-store technology right, and predictions of the future for high street stores.
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Find out more about our retail solutions and services

Customer-Experience-Studio

Customer Experience Studio

We connect your systems, staff, and customers to enable you to deliver a seamless experience across both physical and online channels. We empower your staff with the knowledge they need to exceed customer expectations.

Intelligent Support

Fujitsu Intelligent Support

We provide predictive, automated, and proactive support services across all technology, anytime, in anyplace. We enable you to maintain the delivery of your end-to-end in-store customer experience.

Marketplace

Fujitsu Market Place

We enable you to deliver a consistent and seamless multi-channel customer buying experience. With our help, you can simplify processes and improve the in-store shopping experience.

RaaS

Retail as a Service (4.26 MB )

We provide RaaS across all technology and services including; CRM, retail POS, and mobile. Our simple outcome based pay-as-you-go services deliver agility and reduce costs. We manage your technology leaving you free to concentrate on growing your retail business.

See how our customers solved their challenges

Specsavers We refreshed all in-store technology across Europe
Whitbread over 600 applications have been rationalised to just seven
Case study McDonalds

Specsavers

As part of our new partnership, we will be working with Specsavers to transform their in-store technology in 1,179 stores across Europe. The digital transformation project will improve both the customer experience and the working environment for employees.



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Whitbread

Whitbread engaged Fujitsu to rationalise over 600 legacy applications creating a more agile and easily managed software environment. A more flexible platform enables Whitbread to be responsive to market and operational demands.




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McDonald's

We worked closely with McDonald’s to re-design and enhance the CARE programme, which sees ten dedicated engineers each assigned to a number of restaurants. Through regular preventative visits and knowledge sharing, the engineers can anticipate and stop problems more effectively.

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Retail and Hospitality Insight

insights-img Fujitsu in Retail Fit for Digital Blog: 5 trends that shape the way we shop Retail Engagement Analytics video Internet Retailing Redefining Retail Fujitsu World Tour


Our latest webinar sessions

Never miss a webinar
Upcoming webinar sessions

Replay the Fujitsu Connected Retail webinar

This session gives an advanced preview of our Connected Retail Customer Journey being showcased at RBTE.


Richard Clark, Retail & Hospitality, Fujitsu along with our Retail Business Technology Expo (RBTE) stand sponsoring partners - Qudini, WiFi SPARK, Grassfish and Skratch will take you through their latest retail innovations, and what not to miss at RBTE.


Replay this webinar

Replay The Forgotten Shop Floor – The Rise of the Digital High Street

From enhancing efficiency to improving productivity and delivering a more compelling customer experience, the successful deployment of in-store technology can deliver a range of benefits to high street retailers. Our recent research report that has gained lots of media coverage recently - "The Forgotten Shop Floor - The Rise of the Digital High Street". We questioned 1,000 consumers and 1,000 staff from major UK retailers about their experiences of in-store technology. We learned a great deal about the factors that thrill and frustrate customers when it comes to physical retail. In this session, we will share our report findings including insights as to where in-store technology is failing to meet customer needs, the benefits of getting in-store technology right, and predictions of the future for high street stores

Replay this webinar


Wednesday 28 June, 4pm:

Intelligent Support

We hope you can join us for another Connected Retail, 30 minute webinar. In this session, Doug Baker, former Head of IT McDonald’s UK will be discussing the need to make in-store support more Intelligent.

For retail and hospitality implementing the right technology is just the first step in delivering a seamless experience. With customer loyalty and choice being based on the entire journey and not just one touch point, any part of the journey that’s broken can alter the perception of your brand and impact customer retention. With the increasing utilisation of technology to enhance and deliver the customer experience, ensuring high availability of in-store IT systems through service support is critical to maintaining the customer journey and ensuring your brand’s reputation.

Find out more in this session and discover what intelligent support means, how it can help deliver to the increasing needs of your business and learn with best practices from McDonald’s.

Ahead of the webinar, visit I-CIO.comOpen a new window to read Doug Baker’s feature on how McDonald’s UK has forged a custom, agile IT support model with partner Fujitsu to drive ultra-high reliability in its tech-rich restaurants.



Register for this webinar


Meet our retail experts

Heather Barson
Heather Barson
Director of Retail and Hospitality, Fujitsu UK

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David Nicholls
David Nicholls
CTO Retail and Hospitality, Fujitsu UK

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Contact us to find out more about retail technology and the benefits it can bring