Driving digital transformation in financial services
Fujitsu financial services technology and solutions – driving a trusted future for purpose-driven financial services organizations
More than in any other sector, trust is fundamental to the success of Financial Services businesses. It always has been and always will be. You are responsible for your customers’ financial wellbeing, so it’s up to you to match your commercial objectives with their needs and those of society.
In fact, research shows that just over a third of consumers trust financial services businesses*. That’s up on a few years ago, but clearly, there’s more work to be done. Fujitsu’s research shows that 92% of business leaders understand that they must focus on providing real value to society.
The need for trust has increased as the world has become more uncertain. When none of us know what’s coming next, we need reassurance that businesses in financial services sector can adapt to our needs at speed and with creativity while remaining secure and solid.
Everything has changed. And that demands a rethink of how we live, work, and interact with each other. At Fujitsu, we take a human-centric approach to digital transformation in financial services that puts people at the heart of everything we do. The sector must reimagine a new future built around the urgent and evolving needs of its customers. When the future is uncertain, you need to be certain that you will be supported.
At Fujitsu, we are passionate about innovation and focusing it on enabling financial services businesses to thrive. It’s a purpose-driven vision inspired by and aligned to the United Nations’ 17 Sustainable Development Goals.
Financial services digitalization - three key objectives for a trusted future
Fujitsu will help you to execute your digital transformation in the financial services sector so that you can make your vision and purpose a reality at speed and at scale. We work with you to constantly improve how your business operates and how your people work. It’s the foundation of a trusted future for financial services powered by truly human-centric financial technologies and digital capabilities.
We believe there are three important core objectives:
Improve your customer experience
Ensure that you’re a trusted and easily accessible source of the financial services and products your customers need in their daily lives. Embrace digital channels and mobile while also making your branches a source of human support when they need and want it.Find out more
Deepen your employee engagement
Digital workforce transformation is important - to attract, retain, and empower talent within a truly agile culture. After all, your people are your brand’s promise, enabling them to better engage with customers will help further gain their trust.Find out more
Accelerate your digital ambition
Digital innovation is key to keeping ahead of both customer and employee demands. Its provides the secure tools they need to make life easier, more efficient, productive and enjoyable.Find out more
No going back?
The UK’s irreversible work / life shift in the Financial Services sector.
In early 2021 Fujitsu explored the UK’s work / life shift; in a quantitative research study we set out to explore perceptions of life and work post-COVID-19. We interviewed 250 C-Level executives and 1,000 workers in office based organisations employing >1,000 people. In this version of the report we explore the Financial Services responses and the findings reveal there’s no going back.
Global Financial Services Industry Trends
Today, digital transformation is critical to business success, and through the introduction of new digitalization technologies and processes, the financial services industry is firmly at the forefront of innovation. To help illuminate the way forward, Fujitsu, in partnership with independent research and advisory firm DataDriven, surveyed 168 financial services, banking and insurance ICT leaders as part of a wider survey of 600 global industry leaders. In our report - Digital Transformation Trends in the Global Financial Services Industry, ICT leaders reveal their thoughts on digital transformation - where they are focusing their strategy, the challenges they expect to encounter, their future transformation plans and the rewards they expect to achieve.
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Fujitsu: A trusted, experienced financial technology solutions partner
When you work with Fujitsu as a partner, you benefit from a broad ecosystem which is not just focused on financial technologies – though they are central to what we do. You have a partner focused on helping you become the very best version of your business both now and in a trusted future. We understand the importance of digital transformation in the financial services sector and work with you to enable success, every step of the way.
Find out more about our philosophy, perspective, and approach: Below area selection of articles and whitepapers which go into our thinking in more depth.
From Demanding to Discerning – Technology and the New Banking Customer research report
Uncover what is really important to banking consumers when it comes to digital services
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Rethinking Managed Services in the Financial Sector
It’s about partnership not outsourcing
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Breaking down global RegTech barriers. Enabling the Financial Services ecosystem to deliver trusted solutions
Financial regulation is a complex business, but there are some key areas, if focussed on in a progressive manner, can make significant positive changes to our regulatory landscape.
Find out more
Webcast: Why should you become a "Purpose-led" organization?
Online banking and insurance services gained pace during the pandemic. While banks built "open banking" ecosystems and insurers improved customer experiences, e-commerce today has integrated most customer engagements. We show how a new focus on consumer experience and workstyle helps build financial ecosystems aligned to future market needs.
Enabling your people, your customers, and your entire business with the right technologies, applications, and systems is a collective endeavor. That’s why we’ve built a global ecosystem of leading technology vendors and other organizations to help you leverage the power of digital to drive your purpose and build trust.
We connect the right services and financial technologies together to shape your unique ecosystem so it’s aligned with your business objectives and and capable of adapting to new needs as they develop.
Telematics - transforming car insurance and improving driver safety
The number of traffic accidents is generally on the decline due to improved vehicle safety and new traffic safety measures. However, changing consumer needs are creating the demand for improved accident support services.
- Co-Creation leads to ServiceNow process automation at Banco CTT
- Digital Annealer gives MELCO Investments a competitive advantage by providing them with more through analysis, to offer stable, long-term returns for their customers
- A virtual agent based on RPA processes 80% of common HR requests, freeing up valuable resources
I-Global Intelligence for digital Leaders program
Pandemic-accelerated transformation in the financial sector
Banks have simultaneously had to deal with dramatic shifts in customer demand and fundamental operational changes. Parveen Kaur of NatWest and Carol Anderson of TSB highlight the innovations supporting the transition.
Fintechs sense a new appetite for collaboration across financial services
The accelerated pace of digital transformation within the financial services industry is inspiring a new spirit of collaboration between start-ups and the giants of finance, as well as encouraging partnerships across the sector’s wider set of stakeholders.
Fujitsu Blog: Latest insights from our Financial Services Solutions experts
How Fujitsu’s Digital Sandbox Accelerator is helping inject sustainability into the financial services sector
The climate crisis demands rapid transformation through innovation, a difficult task for most banks to achieve. But Fujitsu’s Digital Sandbox Accelerator is providing these institutions with a path to rapid innovation that circumvents their usual internal latency.
Top Predictions for the Insurance Industry in 2022
It’s been almost two years since the first outbreak of COVID-19 in Wuhan. Insurance organisations could never have predicted the rippling impact it would have, but as the industry recovers and as we propel into 2022, digital adoption is no longer an option but a forgone conclusion.