Fujitsu Retail Technology and Hospitality IT Solutions – make the sale, serve the customer

Innovation and transformation have been talked about for years in Retail & Hospitality and on a worldwide scale…and then 2020 happened, accelerating the need to evolve rapidly in a digital world.

Fujitsu are unravelling the complex challenges in Retail & Hospitality for our customers to create the environment for lasting change.

Recognising the collaborate power of people, technology and operations, together we’ll strengthen your organisation and drive your business forward.

We have the deep expertise, trusted technology and human-centric innovation capability to support our Retail & Hospitality customers in their journey towards Digital Transformation. By optimising today, we can begin shaping tomorrow with you.

Connected Retail

It’s not the technology that counts, it’s the people. That’s the essential truth in any service industry. Technology is an enabler: it empowers associates to engage with consumers and close the sale, repeatedly, with greater efficiency and productivity.

At Fujitsu, we place that idea at the heart of everything we do. We deliver digital solutions which transform your operations across the entire supply chain so that each sales encounter adds value.

Find out how our Connected Retail Solutions help you with:


Retailing in a pandemic world

Retail is going through turbulent times in all geographies due to Covid-19. The after-effects will be hugely disruptive for retail – store closures, growth in online and home delivery with strong focus on health and safety across the customer journey for shoppers and employees.

Retailers are rationalizing on store base, getting leaner with decreased headcount and refocusing on anywhere they see an opportunity. Given this grim backdrop, 20% of retailers choose to look at positive and are accelerating some of the previous trends – Digital transformation, IoT, data sharing. In this video, Fujitsu's Executive Director for Global Retail - Richard Clarke talks on how retailers are negotiating this challenge by managing their costs without affecting customer experience.


Return of the shopfloor

It’s tough in retail. A constantly evolving market demands a relentless focus on delivering a connected, relevant, and frictionless experience for customers while empowering your people do what they do best.

Technology is a key enabler. There are solutions available today which can turn your stores into frictionless, responsive, and intelligently targeted spaces that deliver revenue growth. Tomorrow’s Shop Floor enables you to benefit from those technologies right now. Bust queues, target offers, ease payments, empower your people in store and cut fraud. There’s no time to wait. It’s time to act.



Turning your operations team into champions of change

The high street isn’t dying. It’s simply changing. There will be winners and there will be losers. Success will depend on your ability to transform your retail operations, from end-to-end.

A Total Managed Store brings together all the technology pieces you need to enable Connected Retail. As a fully managed service, this is achieved at scale and pace, and delivered consistently across multiple stores and territories.




Enterprise and Cyber Security - Tackling threats in Retail

Retailers have a big challenge: They must adopt new ways of working and integrate new technologies to connect with their customers.

Hackers, criminal gangs and hacktivists are becoming increasingly aware of these technologies and are looking for ways to access retailers’ critical infrastructure to steal data. A holistic view of the threats and risks is becoming increasingly important.


News & Trends


Meet our retail experts

Nigel Naylor-Smith

Nigel Naylor-Smith

Head of Retail and Hospitality, UKI

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Bruno Sirletti

Director of Retail and Hospitality, EMEIA