Fujitsu Insurance Transformation
For over 4 decades, Fujitsu has been a trusted IT services and solutions provider to the financial sector. We have experience of working with insurance services providers around the globe, and have helped half of the Fortune 500 to;
- reduce fraudulent activity
- cut operating costs to drive profitable growth
- secure customer data
- address risk and compliance
- enhance the customer experience
Within the insurance sector, there are various challenges providers face. Fraud is growing at an alarming rate, with fraudulent claims costing insurers £billions every year. In addition, the introduction of insurance aggregators to the market, has increased competition and price pressure. This means that despite risks and insurance pay outs remaining constant, insurers are being forced to cut premiums which is making driving profitable growth a challenge. For the majority of customers, price remains a major consideration when choosing an insurer, with 74% of UK consumers advising that they base their choice on price, and just 24% advising their choice is based on the quality of the customer experience
While price is a major factor, today customers want it all - low premiums and high service levels, and the challenge for insurers is to deliver both. At Fujitsu, we offer:
- sustainable customer-centric innovation that can help you to rise to the challenge of reducing prices to acquire new customers, while improving the customer experience to aid retention
- smart/connected technology that can help you in your fight against fraud and enable you to get closer to your customers
Find out more about our solutions and services
Fujitsu Enterprise Service Management solution - ServiceNow, Hybrid IT, and Workplace Transformation offerings can enable you to reduce your costs, improve your efficiency and revitalise your back office processes.
Fujitsu’s digital financial services platform Finplex, enables you to rapidly transform and deliver innovative services that improve the customer experience.
Fujitsu Connected Home, Fleet Management and Data Analytics, can enable you to better understand your customers’ behaviour to reduce premiums and deliver an enhanced customer experience.
Fujitsu network security solutions, ID as a Service, data loss prevention and biometrics can enable you to reduce fraud, remain compliant and protect against the threats posed by cyber-attacks.
See how our customers solved their challenges
Meet our insurance experts
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