Service Desk Services: Delivering a consistent and compelling IT service experience

Fujitsu Service Desks enable the delivery of a consistent, high quality service experience globally to your internal end-users or your organisation’s consumers, while driving out cost.

For many organisations, delivering Service Desk support, providing incident management and meeting user demands effectively is costly and resource intensive. The challenges multiply when operations span multiple countries, time-zones and language requirements.

We believe Service Desks lie at the heart of delivering a compelling service and typically set the end-user perception of the IT organisation or, for consumers, the reputation of the organisation itself. As a result, by outsourcing the provision of IT helpdesk and other Service Desk services to Fujitsu, we’re committed to delivering the highest quality user experience.

We achieve this using Sense and Respond, our implementation of lean in a service environment that focuses on understanding what matters to your business so that our people can continually find better ways to deliver it.

Our agents are empowered not just to fix problems, but to identify the root cause to prevent their reoccurrence:

• Lowering elapsed time of incidents
• Improving first time fix
• Increasing productivity

So you get a service that continuously improves and evolves in line with your organisation’s needs.