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Workplace IT Technical Support Services
Fujitsu Intelligent Engineering for the digital workplace - keeping your business running 24/7
As one of the world’s largest IT support service providers, with over 35 years of experience, Fujitsu recognises the negative impact that outages can have on business reputation, revenue and customer satisfaction. To ensure we keep our customers’ businesses up and running 24/7/365, we have developed a technical support service that uses Intelligent Engineering to predict and prevent problems before they ever arise.
Using analytics and automation, we predict and resolve issues before they cause downtime, we:
- reduce outages to improve the customer experience
- deliver support precisely when the user needs it
- drive down incident rates
- minimise resolution times
- drive cost efficiencies
We provide managed workplace IT support that focuses on improving the customer experience, increasing user satisfaction and delivering desired business outcomes. Globally we:
- deliver IT support to 180+ countries
- support 4.9 million devices
- employ 15,000 support engineers
- ship 2.1 million parts per year
Discover how our Technical Support Services can benefit your business:
Fujitsu global onsite IT support services
For organisations operating internationally, we provide consistent 24/7/365 maintenance services and onsite technical support through our integrated global service delivery centre - the Global Program Management Office. We have three Fujitsu Global Program Management Office hubs located in Costa Rica, the Philippines, and Belgium, and provide globally consistent onsite support services across 180+ countries using a tightly managed network of Fujitsu engineers, Fujitsu country organisations and independent service providers.
We specialise in delivering fully managed flexible support services based on standardised processes, central governance and international service methods which can be easily scaled up or down at speed.
Why choose Fujitsu as your workplace IT technical support service partner?
Our technical support services offer a one-stop shop for maintenance that provides tailored IT services right from installation through to repair, disposal and ongoing support. By delivering end-to-end service support across the full lifecycle, we ensure the right systems are in the right place, at the right time.
Our fully managed lifecycle support services can be tailored to your business requirements to offer:
- flexible delivery models and support levels
- scalable high-quality customer-focused services
- expert guidance and advice
- system disposal, data migration and training
- automated installation and de-installation
- relocations and upgrades
By removing the complexity from IT support and maintenance, we leave you free to focus on exploring new opportunities for business growth.
Contact us to find out more about our workplace technical support services.