Fujitsu Digital Retail Technology and Hospitality IT Solutions

Drive sustainable business transformation and resilient operations through digital innovation

Get your resilient and sustainable foundation right, and great consumer experiences will follow

Today within retail and hospitality, business resilience, sustainability and frictionless consumer experiences are crucial to success. But in an industry under constant pressure to rapidly adapt and evolve, how do you approach these goals? How do you meet sustainability targets, overcome shrinkage, ensure a resilient supply chain and do more with less, all while keeping pace with customer demands for a seamless and enhanced experience across all channels?

Work with Fujitsu to overcome the challenges you face. With our innovative digital retail technology and hospitality IT solutions we enable you to flex at pace and transform to:

  • Remain resilient in the face of disruption and economic shock
  • Ensure sustainability to lower your carbon footprint
  • Deliver frictionless consumer experiences
  • Meet changing market and customer needs

"Working as one team across Fujitsu, Whitbread and Microsoft has given us a cloud platform that enables migration to a modern and more sustainable environment."


Simon Maddock, Head of Infrastructure, Whitbread


Enabling retail transformation around the globe

Today’s customers are more demanding than ever. They expect retailers to know everything about them, be everywhere they are and fulfil their every desire.

How can you meet their demands while also running efficient operations, driving innovation and delivering year on year growth?

By opening up your business to a different way of working.

We call it Always Open Retail.

Business resilience

Digital innovation that empowers you to adapt, thrive and prosper.

Within retail and hospitality, the risk of business disruption is always present – the unexpected can happen at any time and must be planned for. Businesses founded on resilient operations with the flexibility to quickly react to change, whatever that change may be, are prepared for anything and capable of thriving in altered circumstances.

Whether it’s issues arising from economic shock due to soaring inflation and rising operating costs, high staff attrition, supply chain disruption or a shift in customer channels, Fujitsu has a range of solutions that can enable you to overcome the challenges you face. Work with us to optimize processes and transform at speed to become more sustainable, agile and resilient. Our range of infrastructure solutions, automation technology, networking capabilities and cloud security services enable you to remove friction points, increase efficiency, save on costs and improve the way you operate - empowering you to become a truly adaptive and resilient organisation.

Explore our range of technology solutions and discover how you can increase your business resilience to adapt, thrive and prosper in a changing world.

Sustainability transformation

Technology innovation that improves sustainability outcomes and unlocks new opportunities for growth

Today, we are experiencing a new era of responsible retail and hospitality in which the principles of social, environmental and corporate governance have become a priority. Consumers are more environmentally conscious than ever before. They are increasingly moving away from businesses that don’t match their values and are instead choosing brands that not only talk about responsibility—but actively demonstrate it. Demands to reduce carbon emissions and for supply chain traceability and transparency are therefore rising, with those able to prove their sustainability claims, better placed to grow and attract new customers.

Sustainability transformation is about reducing your impact, managing waste, cutting your carbon footprint and building systems capable of regeneration. It’s about transforming your business to bring about positive environmental and societal change. At Fujitsu, we understand the challenges of sustainable transformation, which is why we have developed a range of technology solutions to optimise operations, increase supply chain transparency, cut wastage and lower energy usage to reduce carbon footprints and accelerate sustainability.

Explore our range of solutions and discover how working with us can help you to transform your business and drive positive change.

Consumer Experience Transformation

Digital solutions that deliver seamless consumer experiences, without channel or frictional impediment

Success in retail and hospitality is about understanding your customers and meeting their needs. Today, consumers want convenient, frictionless and unified retail experiences where they can seamlessly move from online to in-store. They want quick same-day delivery, efficient in-store services and self-service channels where they can just walk in, pick up what they want, quickly pay and leave without ever interacting with a member of staff – all enabled by automation. And they want detailed product and service information before they buy – such as carbon footprint and material origin to understand the environmental and social impact of their purchasing decisions.

With growing consumer awareness of the environmental and social impact of consumption, along with the rising demand for seamless and unified retail and consumer experiences, Fujitsu has combined industry know-how, seasoned implementation, managed services and business change skills, with innovative digital technologies and strategic partnerships, to enable retailer and hospitality businesses to rethink and transform their consumer experience to deliver growth and a positive impact on society.

Explore our CX technologies and keep pace with customer demands for new ways to consume products and services in a more sustainable way.

Fujitsu Uvance

Technology innovation that solves your business challenges and creates a more sustainable world

Using innovative technologies, Fujitsu Uvance is bringing about sustainability transformation that is delivering positive change for our environment, society and planet. Our mission is to help our retail and hospitality customers sustainably transform to deliver growth and a positive impact on society. We understand the industry challenges our customers face, whether that’s driving sustainable transformation, ensuring business resilience or keeping pace with rising customer expectations, and have developed a portfolio of retail and hospitality technology solutions to meet these challenges head-on. Using our 50+ years of retail and hospitality sector experience we are helping our customers to help drive high-impact improvement.

Explore to discover more about Fujitsu Uvance. Find out how we can power your sustainable future and enable you to deliver seamless and personalised end-to-end customer journeys through the more efficient use of people and resources.

Customer stories

Enabling high performance through Data Analytics

The Australian Venue Company engaged Microsoft Partner Fujitsu to help initiate an incremental transition from Excel to an enterprise cloud data platform solution with advanced analytic capability.

Creating a more enjoyable shopping experience with DX

United Super Markets Holdings Inc. (USMH) provides customers with a more enjoyable and stress-free shopping experience by enabling them to bypass cash register waiting lines and pay for their purchases via smartphone.

Creating a Springboard™ to Azure Cloud

Whitbread engaged Fujitsu to manage its cloud migration, using Fujitsu Springboard™ for Azure as part of the Fujitsu Cloud Management Service (FCMS).

Discover more about


Business Resilience

To adapt and thrive in times of disruption agility, speed and risk management are essential


Sustainability Transformation

Think of your transformation less as a problem to solve, and more as a solution for positive economic, social and environmental change


Customer Experience Transformation

Using innovation to create consumer experiences that engage customers, win loyalty and deliver growth

Your adaptive future


Disruption and change demand an adaptive organisation. Watch the video to discover the 5 elements of evolution to transform and future-proof your business.

Meet our experts

Nigel Naylor-Smith

Nigel Naylor-Smith

Head of Retail and Hospitality, Fujitsu UK

Richard Clarke

Richard Clarke

Executive Director, Global Retail, Fujitsu

Rowan Cape

Rowan Cape

Head of Global Retail Software Solutions, Fujitsu

Natsuko Higashi

Natsuko Higashi

Deputy Head of Global Retail Division

Contact us to find more about Fujitsu Solutions

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