Online Government Services and the Offline Older Generation
Research report on accessibility and ‘digital by default’
How can government go ‘digital by default’ if 73% older people still prefer to visit or phone their local council for services?
How can the private sector help the government achieve its objectives in a way that makes sense when 74% of older people surveyed do not have internet access, and 77% say they don’t need the internet?
Is there a way for government departments to share data, boost digital processes and embrace new technologies while also maintaining efficient multi-channel services?
Read more on how local authority councillors and officers perceive any issue of a digital divide between older and younger citizens and their opinions regarding access to council internet services.
This exclusive primary research draws on data and responses from over 440 local councillors, more than 200 local government officers and from 1,000 people aged 60 or over.
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