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  4. Xchanging leads partnership that will see Airport mobilise its workforce, improve passenger experience and ensure business continuity

Gatwick Airport Takes to the Cloud With Fujitsu and Cisco

Xchanging leads partnership that will see Airport mobilise its workforce, improve passenger experience and ensure business continuity

Fujitsu UK & Ireland

London, October 17, 2013

Xchanging will lead a contract that will see Fujitsu and Cisco modernise London Gatwick Airport’s communications infrastructure to create a platform designed to support a fast paced, dynamic environment. The five-year project supports an airport-wide transformation programme, which will see Gatwick continue to heavily invest between 2014 and 2020, as it moves toward becoming London’s airport of choice.

As the United Kingdom’s second-largest airport, Gatwick currently serves 34.2 million passengers a year, with traffic set to increase to over 38 million by 2020. Following a review of its existing communications model, Gatwick recognised the need to update the technology originally installed in the 1950s and bring performance levels up to a standard capable of underpinning a 24/7 environment.

Under the terms of the five-year contract, Xchanging, the existing telephony service provider, will partner with Fujitsu and Cisco to provide collaboration services, including voice, video, instant messaging and presence to 1,100 of Gatwick’s staff initially, before extending the services to all 2,500 end users and the airport’s commercial customers. Moving away from a traditional on-premises telecom setup to a cloud-based consumption model, the partnership signals an important move for the business. By adopting this new approach, Gatwick will significantly enhance the user experience, enabling staff to collaborate in a more effective way.

This will increase efficiency for Gatwick and introduce improved agility in provisioning services to the airport, by enabling them to flex up and down – and consume services as necessary. Not only will this help to reduce costs, but it will also mobilise the airport’s workforce, enabling staff to work from anywhere, by connecting through any device. Staff will be able to collaborate with each other via smartphones and video conferencing. They will also be able to work from any location and still access the full suite of collaboration tools, improving productivity and helping to ensure business continuity for the airport. Importantly, this move required minimal construction costs, as a result of one cabling infrastructure.

“This is a crucial investment for Gatwick, as we focus heavily on making Gatwick the airport of choice, not only in London, but in Europe”, said Michael Ibbitson, CIO, Gatwick Airport. “A key focus for me at the moment is how to improve integration of the massive amount of data and IT services we have available to us, so we can offer a better service to passengers. By adopting this new approach, we’ll be transforming the way our staff operates – video conferencing with each other for instance and working from home effectively during snow days. This slicker operation will have a significant impact on passenger experience – which is what we’re always striving to improve”.

The rollout began in September 2013 and is based on Fujitsu’s Cloud Connect Collaborate solution (CCC). CCC is a hosted voice and collaboration service based on the Cisco® Hosted Collaboration Solution (HCS). It is hosted and managed in the Fujitsu Cloud, and operated out of two Fujitsu data centres in the United Kingdom (North and South London).

“The staff at London Gatwick will see significant benefits as a result of this contract”, said John Keegan, Head of the Communications Product Group, Fujitsu UK & Ireland. “A smoother, more integrated working experience whereby their telephone number follows them around their office, home and remote working locations. For the business the benefits are also great. Risk is transferred and costs are driven down. London Gatwick is taking great strides in making its business operate in a smarter way, and we’re very excited to be joining them in this journey”.

“The adoption of this exciting new cloud service will enable Gatwick to deliver on its vision of being able to consume IT as a service and provide collaboration capabilities to users on any device and operating system,”, said Donald Mclaughlin, Director of Collaboration Services, Cisco UKI. “This will usher in a new wave of productivity growth as Gatwick employees will be able to communicate and collaborate using voice, video, instant messaging, presence and web conferencing tools wherever they may be”.

About Fujitsu

Fujitsu is the leading Japanese information and communication technology (ICT) company offering a full range of technology products, solutions and services. Approximately 170,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Fujitsu Limited (TSE: 6702) reported consolidated revenues of 4.4 trillion yen (US$47 billion) for the fiscal year ended March 31, 2013. For more information, please see:

About Fujitsu UK and Ireland

Fujitsu UK and Ireland is a leading IT systems, services and products company employing over 10,100 people with an annual revenue of £1.6 billion. Additionally, Fujitsu’s other operations in the UK bring its total employee numbers to over 14,000 and its total revenues to £1.8 billion. Its business is in enabling its customers to realise their objectives by exploiting information technology through its integrated product and service portfolio. This includes consulting, applications, systems integration, managed services and product for customers in the private and public sectors including retail, financial services, telecoms, government, defence and consumer sectors. For more information, please see:

About Fujitsu Hosted Collaboration Services

Fujitsu Hosted Collaboration Services is a hosted telephony service based on the Cisco Unified Communication & Collaboration (UCC) product. HCS is unique in that it is hosted and run on the Fujitsu Cloud, operated out of dual datacentres in the UK. This provides a Cloud-based telephony platform which offers extremely high levels of resilience/availability; a low capital expense model leveraging pre-existing Fujitsu Cloud infrastructure; the ability to flexibly and rapidly scale the service up and down on a commodity basis; and the ability to meet regulatory requirements for UK data retention.

About Gatwick Airport

Gatwick Airport is the UK’s second largest airport and the busiest single-runway airport in the world. It serves more than 180 destinations in 90 countries for around 34.2 million passengers a year on short- and long-haul point-to-point services. It is also a major economic driver for the South-East region, generating around 23,000 on-airport jobs and a further 13,000 jobs through related activities. The airport is 28 miles south of London with excellent public transport links, including the Gatwick Express. Gatwick Airport is owned by a group of international investment funds, of which Global Infrastructure Partners is the largest shareholder. For more information please visit

About Cisco

Cisco (NASDAQ: CSCO) is the worldwide leader in IT that helps companies seize the opportunities of tomorrow by proving that amazing things can happen when you connect the previously unconnected. For ongoing news, please go to

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.

About Xchanging

What we are:
Xchanging provides business processing, technology and procurement services internationally for customers across multiple industries.

What we do:
Xchanging brings innovation, thought leadership and passion to its customers’ businesses so as to enhance performance and value. Our values are embedded into everything we do.

What we want to be:
Xchanging wants to be regarded as the best provider in its chosen markets by delivering services that are recognised for outstanding quality, reliability and innovation.

Katie de Cozar Rushforth

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Graham Goulden

Phone: Phone: + 44 (0) 843 354 9568
E-mail: E-mail:
Company:Fujitsu UK & Ireland

Date: 17 October, 2013
City: London


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