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Fujitsu and Höft & Wessel Form Partnership to Deliver New Ticketing Technology For the Rail Industry.

Fujitsu and Höft & Wessel Form Partnership to Deliver New Ticketing Technology For the Rail Industry.

Fujitsu UK & Ireland

London, January 09, 2012

Fujitsu has announced a collaboration agreement with Höft & Wessel, the leading IT and engineering technology group for ticketing, parking and mobile solutions. The move comes as the first step in a broader strategy by Fujitsu to diversify its rail offering and deliver the next generation in innovative multichannel Ticketing Vending Machines (TVMs) for Train Operator Companies (TOCs). Fujitsu’s knowledge of the UK rail market and its excellence in customer support of retailing solutions, coupled with Höft & Wessel’s expertise as a manufacturer of Europe-wide proven TVMs make this a compelling partnership.

Fujitsu and Höft & Wessel will build Rail Settlement Plan (RSP) accredited prepaid ticket-on-departure kiosks, as well as small footprint, more easily deployed and cost-effective cashless TVMs. The ticket-on-departure kiosks will enable passengers to pick up any tickets they’ve pre-ordered online. Passengers will benefit from improved queue management and overall experience as the TOC can distinguish between collection and full purchase at the station. RSP accreditation is currently underway.
Fujitsu's heritage within rail technology has traditionally resided within the ticketing office. Investment in new software components has enabled the company to adapt and move into new channels, adopting a multichannel approach towards more sophisticated methods of customer engagement, in line with consumer demands.
Nick Chisnall, head of rail at Fujitsu UK & Ireland, said, "Fujitsu is determined to be at the heart of this changing landscape within the rail technology sector. With several new franchises for the large TOCs on the horizon, this is an exciting time for us to demonstrate how innovative technologies that improve customer engagement can provide these companies with a critical competitive edge".

Peter Aylward, general manager of Höft & Wessel’s Almex UK said: "We selected Fujitsu as our collaboration partners because of their long-standing track-record in rail ticketing solutions. These new products are a direct response to customer feedback and reflect the changing patterns in the ways that rail passengers now choose to collect and purchase their tickets".

This collaboration agreement follows recent contract extensions in 2011 for Fujitsu within the rail technology industry, as TOCs vie for new solutions to improve customer experiences. These include the new enhanced ticketing system for Stagecoach, which in the future will enable TOCs to have technology platforms that will facilitate contactless card payments and full-motion video advertising; and MerseyRail's 'MtoGo' concept (built on Fujitsu's STAR ticketing system), which transforms the traditional ticketing office into an in-station convenience store enabling passengers to pick up tickets alongside their groceries and newspapers.

About Fujitsu

Fujitsu is the leading Japanese information and communication technology (ICT) company offering a full range of technology products, solutions and services. Over 170,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Fujitsu Limited (TSE:6702) reported consolidated revenues of 4.5 trillion yen (US$54 billion) for the fiscal year ended March 31, 2012. For more information, please see:

Fujitsu UK and Ireland is a leading IT systems, services and products company employing 11,400 people with an annual revenue of £1.7 billion. Its business is in enabling its customers to realise their objectives by exploiting information technology through its integrated product and service portfolio. This includes consulting, applications, systems integration, managed services and product for customers in the private and public sectors including retail, financial services, telecoms, government, defence and consumer sectors. For more information, please see:

About Höft & Wessel

The Höft & Wessel Group is the leading IT and engineering technology Group for ticketing, parking and mobile solutions in Great Britain and Germany. Established in 1978 by the two entrepreneurs who gave the company its name, the enterprise has developed into a group of companies with sales revenues of nearly EUR 100 million and a workforce of 500 employees. Its main locations are Hannover, Germany, and Swindon, UK, to the west of London.  The annual investment volume in the Research & Development division, which sets the pace in the Group’s technological orientation and employs more than a third of the total workforce, amounts to approximately 10 per cent in terms of turnover. According to the EU Industrial R&D Investment Scoreboard, Höft & Wessel ranks amongst the top companies in Europe. In Europe, the Almex division is a leading provider of ticketing and telematics systems for public transport and check-in solutions for the airline industry.

Graham Goulden

Phone: Phone: + 44 (0) 843 354 9568
E-mail: E-mail:
Company:Fujitsu UK & Ireland

Katie de Cozar Rushforth

Phone: Phone: + 44 (0) 20 7861 2800
E-mail: E-mail:
Company:Harvard PR

Date: 09 January, 2012
City: London


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