December

• Fujitsu signs distribution agreement with EPoS Distributor United Kingdom, December 21, 2009 - Fujitsu, a leading IT systems, services and products company, has signed a three-year deal with EPoS Distributor, a specialist retail IT distributor.

• Europe’s next top model’s Mom United Kingdom, December 21, 2009 - PFU launches a competition to find its oldest scanner still in use

• Fujitsu a winner at Datacentre Leaders Awards 2009 United Kingdom, December 21, 2009 - Fujitsu has been recognised for the second year in succession at the Datacentre Leaders Awards.

• London Councils Appoint Fujitsu for London's Freedom Pass Re-Issue United Kingdom, December 15, 2009 - Fujitsu, the leading IT managed service provider, has been awarded a contract from London Councils to manage the production and distribution of over one million new smart card Freedom Passes.

• Notebook Battery Replacement Programme United Kingdom, December 14, 2009 - Fujitsu today announced a proactive battery replacement programme for selected AMILO notebook models sold between April 2007 and June 2009. The initiative applies only to specific AMILO Pa2510, Pi2512 and Pi2515 models.

• As Retailers Reprioritise their IT Requirements, Fujitsu Announces a Range of New Partnerships United Kingdom, December 09, 2009 - Fujitsu, a leading IT systems, services and products company, has signed partnership agreements with four leading retail solutions providers.

• Fujitsu Expands Green IT Initiative Globally United Kingdom, December 07, 2009 - Fujitsu today announced that it is expanding its green IT initiative, Green Policy Innovation, globally, with the aim of achieving a cumulative reduction in worldwide CO2 emissions of more than 15 million tons over the four-year period from fiscal 2009 through fiscal 2012.

• Fujitsu Expands Green IT Initiative Globally
  Ireland, December 07, 2009 - Fujitsu today announced that it is expanding its green IT initiative, Green Policy Innovation, globally, with the aim of achieving a cumulative reduction in worldwide CO2 emissions of more than 15 million tons over the four-year period from fiscal 2009 through fiscal 2012.

• Fujitsu Research Reveals Private Sector Scepticism Towards Desktop Virtualisation United Kingdom, December 03, 2009 - Research from Fujitsu has shown that CIOs across the private sector lack the clarity and conviction around desktop virtualisation, with the majority (49%) of them believing that desktop virtualisation technologies are promising more than they can deliver.

• fi-6800: Real value for the money United Kingdom, December 02, 2009 - PFU Imaging Solutions Europe Limited today announced its next generation mid-volume production scanner fi-6800.

November

• Independent research firm cites Fujitsu as a Strong Performer in its Oracle® Services Providers report United Kingdom, November 24, 2009 - Fujitsu was among the select group of companies that Forrester invited to participate in its recent independent report, “The Forrester Wave™: Oracle Services Providers, Q4 2009”, Forrester Research, Inc., October 2009. In this evaluation, Fujitsu was cited as a Strong Performer in providing Oracle® Services.

• Fujitsu Lead Industry Charge with First 99.99% Resilient Infrastructure-as-a-Service (IaaS) for UK and Ireland Enterprises United Kingdom, November 23, 2009 - Fujitsu is launching the first cloud based infrastructure service designed for organisations in the UK and Ireland.

• Fujitsu SynfiniWay V3 brings resiliency to Enterprise Clouds United Kingdom, November 11, 2009 - Enterprises trying to optimise their global IT resources or create collaborative processes with partners are increasingly frustrated by the resulting complexity, lack of resilience and weak traceability. The release of SynfiniWay version 3 tackles these issues by enhancing its leading workflow technology, while adding significant new capabilities in meta-scheduling and administration.

October

• The Highland Council awards preferred bidder status on five year £66m ICT services contract to Fujitsu United Kingdom, October 30, 2009 - Fujitsu has been awarded preferred bidder status by The Highland Council for a new Information Communication and Technology (ICT) services contract of five years (with an option to extend for a further two years).

• Fujitsu Concentrates Resources on its EMEA Imaging Business United Kingdom, October 30, 2009 - Fujitsu Europe Limited today announced the increased focus on its document management scanner business through a strategic organisational change.

• Fujitsu Launches New Desktop Managed Services United Kingdom, October 27, 2009 - Fujitsu is challenging the current status quo for commoditised desktop managed services (DMS) with the launch of its new DMS offering, available in the UK from today. The service has been developed in response to the demand from customers for desktop managed services to be significantly more strategic than they currently are; offer increased cost reductions; give greater peace of mind, and bring considerably improved flexibility.

• Increased Growth and Accolades for Fujitsu’s Oracle Practice United Kingdom, October 21, 2009 - Fujitsu’s Oracle Practice has continued to go from strength to strength in 2009 growing its Oracle capability and expanding its team by 20% to over 400 Oracle professionals in UK and 2,300 globally.

• Fujitsu'S Enhanced Imaging Channel Program Promotes More Sales for Partners United Kingdom, October 16, 2009 - Further development and investment in Fujitsu's Imaging Channel Program offers unrivalled support and benefits to all organisations throughout the Fujitsu Community in EMEA.

• Home Office Press Release: IT Contract Extension to Deliver Better Value for Money and Improved Service Delivery United Kingdom, October 08, 2009 - Current contracts between the Home Office and two of its major IT suppliers have been extended – saving the taxpayer more than £100 million over six years.

September

• Fujitsu warns recession leading over-cautious CIOS to restrict innovation United Kingdom, September 29, 2009 - Increased need to justify investment causing lack of early adoption

• Fujitsu Agrees IT Services Flex Framework Deal With Her Majesty’s Treasury United Kingdom, September 24, 2009 - Fujitsu, a leading IT systems, services and products company, has agreed a five-year contract with Her Majesty’s Treasury (HMT) to provide information and communication technology (ICT) services.

• NCC chose the Opas activity system by Fujitsu United Kingdom, September 23, 2009 - Construction and property development company NCC acquires the Opas activity system from Fujitsu Services Oy. Opas (Operational Activity System) is a solution for corporates looking for improved operational quality, customer satisfaction and business performance.

• Fujitsu Announces Sponsorship of the Commons & Lords Rugby Team United Kingdom, September 22, 2009 - Fujitsu, one of the two largest IT systems, services and product suppliers in the public sector, has signed a sponsorship deal with the Commons & Lords Rugby Union Football Club (RUFC) for the 2009/10 season.

• Valmet Automotive and Fujitsu enter into IT collaboration United Kingdom, September 18, 2009 - Valmet Automotive and Fujitsu enter into IT collaboration

• Fujitsu's farewell to scattered documents United Kingdom, September 15, 2009 - Fujitsu Europe has announced the availability of Rack2-Filer, a uniquely new approach to personal file management solutions.

• Fujitsu provides Software as a Service CRM solution for international organisation, Peace One Day United Kingdom, September 14, 2009 - Fujitsu, the IT systems, services and products company, has helped the not for profit organisation Peace One Day (POD) in its aim to provide educational resource materials on building peace and global unity to schools. POD targeted 86,000 schools in the UK and the USA with a goal to incorporate its materials into their curriculum.

• Independent Research Firm Cites Fujitsu as a Strong Performer in its SAP Implementation Providers Report United Kingdom, September 11, 2009 - Fujitsu was among the select companies that Forrester invited to participate in its recent independent report, “The Forrester Wave: SAP Implementation Providers, Q3 2009, Forrester Research, Inc., August 2009.” In this evaluation, Fujitsu was cited as a Strong Performer in SAP implementation.

• Alma Media and Fujitsu enter into three-year agreement on managed services United Kingdom, September 09, 2009 - Media group Alma Media Oyj and ICT services supplier Fujitsu Services Oy have signed a Patja agreement on the provision of managed IT infrastructure services.

• Fujitsu Networking Platform Wins InfoVision Award at Broadband World Forum Europe 2009 United Kingdom, September 08, 2009 - Fujitsu FLASHWAVE® 9500 Packet ONP Singled out by IEC for Innovation in Metro Network Technologies and Services.

• Fujitsu and MetaSwitch Deliver on the Managed UC Services Promise at Broadband World Forum 2009 United Kingdom, September 07, 2009 - Partners Demonstrate Simplified Adoption of Latest VoIP and UC Capabilities.

• Fujitsu Focuses on Turnkey Ultra-Broadband Solutions at Broadband World Forum Europe 2009 United Kingdom, September 07, 2009 - Fujitsu introduces the concept of Ultra-Broadband Dial tone and highlights the benefits of a distributed access strategy.

• From separated to integrated United Kingdom, September 03, 2009 - The implementation of standard, Europe-wide payment mechanisms is proceeding apace: the SEPA (Single Euro Payment Area) direct debit scheme is due to be introduced on 1 November 2009.

• Pukkila continues with Fujitsu's managed Patja ICT services United Kingdom, September 02, 2009 - Ceramic tiles manufacturer Pukkila Oy and ICT services supplier Fujitsu Services Oy have signed a three-year continuation agreement on Patja IT infrastructure services.

August

• No end in sight for over decade-long Patja partnership between Helvar and Fujitsu United Kingdom, August 26, 2009 - Luminaire component supplier Helvar has renewed its Patja service agreement with Fujitsu Services Oy. Helvar's Patja service manages all in all some 250 workstations.

• Fujitsu announces redundancy plans in the UK United Kingdom, August 26, 2009 - Fujitsu Services operation in the UK has today announced a rationalisation programme across its workforce, proposing a reduction of up to 1,200 jobs. This measure is being proposed because of lower than anticipated revenues.

• Fujitsu Awarded Four Year Framework Agreement with Buying Solutions United Kingdom, August 21, 2009 - Fujitsu has signed a four year framework agreement with Buying Solutions, the UK public sector procurement partner.

• Oracle budgets remain healthy despite economic pressure United Kingdom, August 18, 2009 - Research conducted by Fujitsu, a leading IT systems, services and products company, in conjunction with UK Oracle User Group (UKOUG) reveals the effect that the recession is having on Oracle budgets.

• Fujitsu research reveals retailers have reined in IT spending but no further budget cuts expected United Kingdom, August 10, 2009 - Research commissioned by Fujitsu, a leading IT systems, services and products company has revealed that retailers are continuing to tighten their belts in light of the current economic climate, with 95% expecting the recession to last up to another two years.

• Fujitsu signs a £27.5m IT outsourcing contract with Davis Langdon LLP United Kingdom, August 10, 2009 - Fujitsu has today signed a 5 year, £27.5m IT outsourcing contract with global construction consultancy, Davis Langdon LLP. Fujitsu will manage the IT infrastructure and IT services for over 2000 staff across Europe and the Middle East (EME).

• Valio and Fujitsu renew ICT service agreement in good partnership spirit United Kingdom, August 04, 2009 - One of Finland's largest food company Valio Oy and ICT services supplier Fujitsu Services Oy have renewed their ICT services agreement. The agreement, signed in June, covers a wide range of IT services both in IT infrastructure and application services for the years 2010-2012.

July

• Fujitsu Awarded £1.8million Contract Extension with New College Durham United Kingdom, July 29, 2009 - New College Durham (NCD), one of the leading Further and Higher Education institutions in the North East of England, has reappointed Fujitsu as its IT partner. Fujitsu will provide the college’s IT infrastructure with a £1.8million contract over five years, commencing August 2009.

• Lightening the load on HR professionals United Kingdom, July 28, 2009 - TDS to showcase software and services for HR departments at the “Zukunft Personal 2009” trade fair, with a focus on Recruitment Process Outsourcing (RPO)

• Fujitsu launches Infrastructure as a Service in the UK for the enterprise United Kingdom, July 27, 2009 - Fujitsu has today announced the availability of a range of new on-demand Infrastructure as a Service (IaaS) offerings including a storage service and a development infrastructure service.

• Fujitsu ScanSnap S300M Wins Prestigious `Editor´s Choice Award´ United Kingdom, July 15, 2009 - The largest IT web magazine of France `01.net´ has honoured Fujitsu´s ScanSnap S300M document scanner with its `Editor´s Choice Award´.

• TDS expands partner network United Kingdom, July 02, 2009 - TDS’ HR Services & Solutions business unit is adding four sales partners to its growing network. The new partners will offer mid-sized companies, the public sector and non-profit organisations a wide range of services, such as consulting, related to TDS’ HR software TDS-Personal. With the new partnerships, TDS is continuing its expansion of a dedicated partner network, initiated in 2008.

June

• Greater flexibility and transparency for outsourcing customers United Kingdom, June 18, 2009 - With a new service and pricing model for outsourcing customers, Neckarsulm-based IT provider TDS is breaking new ground when it comes to pricing: the soft factor customer satisfaction now has a direct influence on cost.

• TDS increases Zwickau workforce United Kingdom, June 17, 2009 - On 1 September 2009, 20 new employees will join TDS at its Zwickau site. Headquartered in Neckarsulm, TDS delivers IT outsourcing, IT consulting and HR services to mid-sized enterprises and major corporations.

• Wind power company WinWinD chooses Fujitsu's Patja United Kingdom, June 10, 2009 - Wind power company Winwind Oy and ICT services supplier Fujitsu Services Oy have entered into a three-year Patja services agreement whereby Fujitsu assumes overall responsibility for the IT availability and information security and support services of WinWindD.

• Fujitsu positioned in the Leaders Quadrant for Desktop and Help Desk Outsourcing Western Europe Magic Quadrants United Kingdom, June 09, 2009 - Fujitsu today announced it has been positioned by Gartner, Inc. in the “leaders” quadrant of two Magic Quadrant reports. These are, Help Desk Outsourcing, Western Europe1, and Desktop Outsourcing in Western Europe2. Both reports were published in May 2009 and are “evaluations based on completeness of vision and ability to execute”.

• TDS reports record earnings United Kingdom, June 04, 2009 - The Neckarsulm-based IT provider TDS Informationstechnologie AG (ISIN DE0005085609) posted record revenue and earnings in fiscal 2008/2009 (1 April 2008 to 31 March 2009).

• Comptel outsources data centre to Fujitsu United Kingdom, June 03, 2009 - Comptel, an international software company specialising in telecommunications and ICT services supplier Fujitsu Services Oy signed an agreement in May on IT infrastructure availability services and data centre outsourcing service. The agreement spans three years with a two-year option.

• Fujitsu document scanners to interface directly with Microsoft® Office SharePoint Server 2007 United Kingdom, June 03, 2009 - Fujitsu accelerates paper-based information to e-speed

• Fujitsu positioned in the Leaders Quadrant for Desktop and Help Desk Outsourcing Western Europe Magic Quadrants United Kingdom, June 02, 2009 - Fujitsu today announced it has been positioned by Gartner, Inc. in the “leaders” quadrant of two Magic Quadrant reports. These are, Help Desk Outsourcing, Western Europe, and Desktop Outsourcing in Western Europe. Both reports were published in May 2009 and are “evaluations based on completeness of vision and ability to execute”.

May

• Fujitsu leads the way in Oracle financial planning deployments for local government United Kingdom, May 21, 2009 - Fujitsu Services, the IT systems and services company, has become the first systems integrator in the UK enabled to deliver the Oracle E-Business Suite, using Oracle Business Accelerators for Local Government.

• Fujitsu and INCM renovates Diário da República Electrónico’s infrastructure United Kingdom, May 15, 2009 - Consolidation and virtualization project for the basic DRE infrastructure streamlines operational management and attains strong efficiency gains

• Fujitsu’s Optical Fibre Installation Links e-MERLIN Seven-Telescope Network United Kingdom, May 14, 2009 - Fujitsu Telecommunications Europe’s infrastructure installation expertise contributes to success of ground-breaking radio telescope network.

• Fujitsu Launches New Service - ‘Business Process Discovery’ United Kingdom, May 13, 2009 - Fujitsu has announced that it is offering the means to provide accurate visualisation of existing business processes through an evidence-based approach.

• INCI Declaration Made Easy United Kingdom, May 13, 2009 - TDS has brought the first SAP add-on to market which can be used by cosmetic manufacturers to identify ingredients according to the International Nomenclature for Cosmetic Ingredients (INCI): the SAP add-on "INCI Declaration".

• An expanding business with an expanding infrastructure United Kingdom, May 12, 2009 - TDS is to build a new data centre in Neuenstadt near Neckarsulm. The foundation stone will be laid for the 3,700 square-metre facility on 12 May 2009. IT equipment will be installed from late 2009, and customer systems are scheduled to go live in mid-March 2010.

• TDS and KRZN join forces United Kingdom, May 07, 2009 - KRZN (Kommunales Rechenzentrum Niederrhein) provides data-centre services to local governments in the Lower Rhineland region.

April

• Fujitsu Finland to contribute in major computing virtualisation project Supermatrix United Kingdom, April 24, 2009 - Fujitsu Services Oy will be participating in one of the most extensive data connections projects ever embarked upon in Finland. The project aims at bringing 100-megabits and faster connections to homes and desktops, making personal computers obsolete.

• Fujitsu Names New Regional Sales Director - Russia, CIS & Eastern Europe and New Manager of Channel Marketing EMEA United Kingdom, April 03, 2009 - Fujitsu Names New Regional Sales Director - Russia, CIS & Eastern Europe and New Manager of Channel Marketing EMEA

• Fujitsu Telecommunications Europe Becomes a SAMENA Member United Kingdom, April 02, 2009 - SAMENA Telecommunications Council has announced that Fujitsu Telecommunications Europe has joined its rapidly expanding membership base.

March

• Fujitsu Finland becomes Gold SAP Channel Partner United Kingdom, March 30, 2009 - Having earned its way up from the silver level, Fujitsu Finland became a Gold SAP Channel Partner in SAP's Partner Edge program for resellers in March 2009.

• TDS at Achema 2009 || Winning formulas: optimising use of SAP software in the manufacturing industry United Kingdom, March 23, 2009 - TDS AG has appointed Konrad Meier as the second Executive Board member. In his new role, he will be responsible for the IT Outsourcing segment, as well as HR, purchase and internal IT at TDS.

• New seminars for HR professionals United Kingdom, March 19, 2009 - Staff certification and training can give companies significant competitive edge, especially in times of financial crisis. This is why TDS HR Services & Solutions offers a comprehensive range of seminars for personnel, staff and decision-makers.

• Konrad Meier becomes second Executive Board member of TDS AG United Kingdom, March 19, 2009 - TDS AG has appointed Konrad Meier as the second Executive Board member. In his new role, he will be responsible for the IT Outsourcing segment, as well as HR, purchase and internal IT at TDS.

• Fujitsu ScanSnap S300M Receives iF product design award 2009 United Kingdom, March 18, 2009 - Fujitsu's stylish ScanSnap S300M document scanner has been honoured with the esteemed 'iF product design award 2009'.

• Fujitsu Signs European Distribution Agreement for B-Pad with Box Technologies United Kingdom, March 09, 2009 - Fujitsu Services, one of Europe’s leading IT services companies, has signed a two-year deal with Box Technologies, Europe’s premier EPoS hardware distributor. The agreement will see Box Technologies become an official distributor of the Fujitsu B-pad device, offering the solution to a wide-range of customers across the travel, hospitality and retail sectors.

• Stylish Scanning Innovations For Windows And Mac Operating Systems United Kingdom, March 03, 2009 - Fujitsu CeBIT 2009 Showcase: The New ScanSnap S1500 and S1500M Series

• Whitbread PLC Renews Network Contract with Fujitsu United Kingdom, March 03, 2009 - Whitbread PLC has renewed its data and voice networks contract with Fujitsu Services, one of Europe’s leading IT services companies, for a further four years. Fujitsu is contracted to provide voice and data networks across the Whitbread hotels and restaurants estate.

February

• EB and Fujitsu renew their Patja collaboration United Kingdom, February 25, 2009 - EB, Elektrobit Corporation that specializes in embedded software and hardware solutions for automotive industry and wireless technologies has renewed its IT infrastructure partnership with ICT services provider Fujitsu Services Oy. The agreement signed at the beginning of February marks a continuation to the Patja collaboration that started in 1998.

• Fujitsu and Toshiba Agree on HDD Business Transfer United Kingdom, February 17, 2009 - Fujitsu Limited and Toshiba Corporation today announced that they have signed a memorandum of understanding (MOU) on the transfer of Fujitsu's hard disk drive (HDD) business to Toshiba. The companies plan to conclude a transfer contract at an early date, and aim to complete the transaction in the first quarter of fiscal 2009.

• United Kingdom Fujitsu PalmSecure Certified Under "Common Criteria" International Security Standard United Kingdom, February 11, 2009 - Fujitsu Europe Limited today announced that its palm vein authentication system, PalmSecure, has been certified under the Common Criteria for Information Technology Security Evaluation (ISO15408) as Evaluation Assurance Level 2.

• Fujitsu launches Business Analytics for Retail service United Kingdom, February 10, 2009 - Fujitsu Services, one of Europe’s leading IT services companies, is launching a new cost-effective business analytics service aimed at helping retailers turn valuable business data into actionable reporting and analysis.

• Fujitsu exports Portuguese know-how United Kingdom, February 05, 2009 - Lisbon’s Service Desk model and work methodologies are replicated at the Fujitsu Centers in Poland, Malaysia and Costa Rica.

• Huurre adopts Fujitsu's End-to-end product service for IT procurement United Kingdom, February 05, 2009 - Refrigeration specialist Huurre Group Oy and Fujitsu Services Oy have signed an agreement on an End-to-end product service whereby Fujitsu assumes responsibility for the customer's entire hardware procurement process. The End-to-end product service incorporates hardware, delivery, hardware replacement management and financing.

January

• Fujitsu and Jerónimo Martins deploy pioneering Braille labelling solution United Kingdom, January 30, 2009 - More than 100 shops of the Jerónimo Martins Group will implement a Braille labelling solution that improves access to information for blind and partly sighted people

• Fujitsu Develops HDD Security Technology Based On Opal SSC Standards United Kingdom, January 28, 2009 - Fujitsu Europe Limited has announced the development of new security technology that will enable its 2.5-inch encrypted hard disk drives to support the Opal Security Subsystem Class (Opal SSC).

• Fujitsu launches Customer Experience Diagnostic for Retail United Kingdom, January 27, 2009 - Fujitsu Services, one of Europe’s leading IT services companies, is launching a new service that will help retailers measure the in-store customer experience and deliver improved service in order to increase footfall and sales – Customer Experience Diagnostic for Retail.

• E-fect Consortium Forms to Bid for the Ministry of Defence’s Future Logistic Information Services Programme United Kingdom, January 26, 2009 - A consortium headed by Fujitsu Services and comprising, Lockheed Martin UK and LSC Group has announced the formation of a new team, called E-fect, to bid for the Ministry of Defence’s Future Logistic Information Services programme (FLIS).

• Rudus sticks with Fujitsu's Patja United Kingdom, January 21, 2009 - Aggregate and ready-mixed concrete producer and supplier Rudus Oy has signed a five-year continuation agreement with ICT services producer Fujitsu Services Oy. The two final years are optional. Rudus adopted the Patja service in 2004. Overall, the company has some 600 workstations at its nearly 200 offices in Finland.

• Marks & Spencer Selects Fujitsu for In-Store IT Support United Kingdom, January 19, 2009 - Marks & Spencer has signed a seven year contract with Fujitsu Services, one of Europe’s leading IT services companies.

• Sun Microsystems and Fujitsu Services Luxembourg Join Forces to Offer a SWIFT Integration Solution United Kingdom, January 19, 2009 - To meet the expectations of insurance companies and the financial departments of large companies faced with the problem of integrating their systems with the SWIFT environment, Sun and Fujitsu have joined forces to come up with an integration solution based on Java™ CAPS.

• Marks & Spencer Selects Fujitsu for In-Store IT support United Kingdom, January 19, 2009 - Marks & Spencer has signed a seven year contract with Fujitsu Services, one of Europe’s leading IT services companies.

• Fujitsu Customises EMEA Imaging Markets United Kingdom, January 16, 2009 - Fujitsu Europe Limited has comprehensively reorganised its imaging sales division to intensify the company's regional market development throughout EMEA (Europe/Middle East/Africa).

• Jean-François Guerrier is Appointed as Managing Director of Fujitsu Services Belgium & Luxembourg United Kingdom, January 15, 2009 - Jean-François Guerrier has just been appointed as the new Managing Director of Fujitsu Services Belux. In this position, he will be in charge of the Belgian and Luxembourg branches of Fujitsu Services, one of the leading IT service providers in Europe.

• Slim And Ready To Go: Fujitsu Slimline HandyDrives At Up To 500GB* Global, January 08, 2009 - Fujitsu Europe Limited today announced its new 15mm-high slimline HandyDrive series, featuring power-saving 2.5-inch portable hard disk drives (HDD) with up to 500GB* storage space. The travel-ready drives are designed for busy mobile professionals looking for ecology-friendly, compact-size external HDDs. They are engineered for universal application and are fully equipped with the necessary components for easy data transportation.

• Fujitsu implements Visual Management in helpdesks in France United Kingdom, January 05, 2009 - In line with its Lean approach, Fujitsu Services, one of Europe’s leading IT services companies, has implemented the Visual Lean Management into its helpdesks.