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Fujitsu is the first - and only - ISO20000 certified IT service supplier in Finland

August 20, 2008

ICT service provider Fujitsu Services Oy has been awarded an IT services management certificate. It is the first and the only one in Finland. In April 2008, Fujitsu obtained this certificate for a Patja account and this one marks an extension of the certificate to incorporate not only IT infrastructure services but applications as well - in other words, the Sohva application management service.

ISO/IEC20000-1:2005 is the first international IT management standard. To obtain it, an IT service provider is required to present detailed proof of efficient and high-quality service management.

"The significance of IT services for businesses is constantly increasing which steers organisations towards ever more standardised operating models. The ISO20000 certificate is a guarantee to our customers that our processes are efficient and consistent. The fact that we are receiving certificates in quick succession proves the matureness of our processes. It is also a factor that distinguishes us from our competitors on the market", says sales director Antero Vuorio of Fujitsu.

The ISO20000 standard incorporates the principles of the ITIL® (ITIL® is a Registered Trade Mark of AXELOS Limited) (IT infrastructure library). ITIL® (ITIL® is a Registered Trade Mark of AXELOS Limited) is a collection of best practices in terms of producing IT services and an excellent method for operational development.

About Fujitsu Services

Fujitsu Services is one of the leading IT services companies in Europe, Middle East and Africa . It has an annual turnover of £1.74 billion, (€2.58 billion) employs 14,500 people and operates in over 20 countries. It designs, builds and operates IT systems and services for customers in the financial services, telecom, retail, utilities and government markets. Its core strength is the delivery of IT infrastructure management and outsourcing across desktop, networking and data centre environments, together with a full range of related services, from consulting through integration and deployment. Headquartered in London , Fujitsu Services is the European-centred IT services arm of the Fujitsu Group. The Fujitsu Group is a US$45 billion (€37 billion) leader in customer-focused IT systems and services for the global marketplace.

Miia Lähdes

Phone: Phone: + 358 45 7880 9557
E-mail: E-mail:
Development Manager

Satu Pelttari

Phone: Phone: + 358 45 7880 9624
E-mail: E-mail:

Date: 20 August, 2008


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