Digital disruption: the new normal
9 out of 10 say digital has disrupted their sector
And while around sixty-seven percent of respondents say that they are “excited or enthusiastic” about digital disruption, 20% note that they are “concerned or worried” about its impact.
What does digital disruption mean to you?
- 37% answered that it was about the transformation of business models and revenue streams
- 27% said the same of business operations and processes
- 23% looked to the transformation of customer relationships and service
Disruption is not done
A large majority (81%) of respondents recognize this digital disruption as a “positive force for business”, 74% stressing that change resulting from digital has been beneficial to their own organisation. However, 43% of respondents say that the level of digital disruption in their sector concerns them. Thirty-four percent even go so far as to say that they wish that their industry was immune to its impact.
Digital disruption may be the new normal, but that doesn’t mean you can afford to stay still.
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