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Управляемое сопровождение

Консолидация договоров на обслуживание

В гетерогенных и зачастую сложных распределенных по всему миру средах необходимо четко осуществлять координацию с поставщиками обслуживания аппаратного и программного обеспечения. Управляемое сопровождение Fujitsu позволяет решить эту задачу. Эта услуга помогает вам более эффективно управлять контрактами на обслуживание в средах, где используются решения нескольких производителей, четко определяя обязанности по обслуживанию, координируя услуги по сопровождению, реализуя их и по требованию принимая на себя полную ответственность за контроль выполнения соглашений об уровне обслуживания (SLA) с различными производителями и поставщиками услуг даже в общемировом масштабе.
  • Консолидация договоров на обслуживание
  • Консолидация номеров телефонов
  • Консолидация отчетов по обслуживанию
  • Разнообразие вариантов выставления счетов за обслуживание
  • Стандартизация соглашений об уровне обслуживания
  • Автоматизация сопровождения ресурсов
  • Четкое распределение обязанностей на всех этапах обслуживания за счет управления из единого центра
  • Адаптируемость и масштабируемость, обеспечивающие точное соответствие требованиям
  • Способность выполнять сложные задачи – от администрирования контактов до контроля исполнения договоров – даже между локальным и глобальным уровнями
  • Единый центр для обращения по всем заключенным договорам на обслуживание в разнородной информационно-технологической инфраструктуре, поддержка на 26 языках, круглосуточное обслуживание без выходных дней во всех часовых поясах (за счет размещения отделов в разных часовых поясах)
  • При необходимости единая точка ответственности за все контракты на обслуживание
  • Воспользуйтесь знаниями и опытом компании Fujitsu в сфере управляемого сопровождения, накопленными более чем за 25 лет работы в различных отраслях при обеспечении высокой степени удовлетворенности заказчиков.

  • United Kingdom , Industry: All
    Fujitsu Services – Creating a Culture of Continuous Improvement

    Fujitsu chose to work with Unipart, experts in Lean implementation with over 25 years experience and a leading exponent of the Lean methodology, to help it create ‘model lines', which could be used to apply Lean tools and techniques to different service processes. Tags:

  • United Kingdom , Industry: All
    Fujitsu: SOA and XBRL Solution

    Fujitsu is a leading provider of ICT-based business solutions for the global marketplace. With approximately 170,000 employees supporting customers in 70 countries, Fujitsu combines a worldwide corps of systems and services experts with highly reliable computing and communications products and advanced microelectronics to deliver added value to customers. Tags:

  • United Kingdom , Industry: All
    Luup

    “Luup chose the partnership of Fujitsu and Rule Financial to undertake a highly focused 10 week consultancy project.” Tags:

  • United Kingdom , Industry: All
    Fujitsu Services - Blackberry Mobile Solutions

    One of Fujitsu's core IT services is the provision of mobile solutions. Fujitsu recognised that it needed to evaluate how ‘its own' mobile communication and management could be improved through the deployment of a mobile IT solution. Tags:

  • United Kingdom , Industry: All
    Fujitsu Services - Print Management

    Our approach to document output management has generated thousands of pounds worth of savings and slashed paper and energy use. It's a powerful example of how our lean approach can combine technology and business understanding to improve service while also generating environmental gains. Tags:

  • United Kingdom , Industry: All
    Fujitsu - SourceIT e-commerce

    Fujitsu have developed an e-commerce solution called SourceIT, a combined product and services catalogue enabling the efficient ordering of both IT hardware and IT services. Tags:

  • United Kingdom , Industry: All
    SAP Solutions

    The operation of internal and external customer systems demands an agile and innovative storage strategy. Fujitsu are developing this strategy together with implementing it as part of Managed Storage services Tags:

  • United Kingdom , Industry: All
    mChek unprecedented scalability for Oracle9i RAC

    If mChek need to bring an extra server online to cope with a burst of transactions, they can do so in a matter of minutes from the PRIMERGY management console. mChek can allocate and manage resources dynamically to suit their immediate needs, with zero application downtime. Tags:

  • Ireland , Industry: All
    Northern Ireland Water: Implementation, Support and Management of Oracle eBusiness Suite Applications

    NIW has made a substantial investment in Oracle licences and Fujitsu's work has enabled it to create a fully integrated solution that leverages the maximum value from that investment. Tags:

  • United Kingdom , Industry: All
    National Childminding Association Case Study

    Fujitsu was chosen for the Implementation of a state-of-the-art core banking system. Scalable performance, absolute flexibility, maximum availability and reliable business-critical 24/7 operation were all absolutely essential. Tags:

  • United Kingdom , Industry: All
    Fujitsu - IT Recycling

    IT Recycling is good for the environment and essential for the business. Fujitsu services offer a cradle to grave IT equipment disposal service. Tags:

  • United Kingdom , Industry: All
    Post Office® - customer experience

    Fujitsu has been working very closely with Post Office® to create an innovative branch experience, ranging from flexible touch screen counters to trialling self service kiosks, so customers benefit from multiple channels and greater payment options. Tags:

  • United Kingdom , Industry: All
    Fujitsu Services: learning a valuable lesson in European collaboration

    With over 40 years experience of supporting the needs of customers, Fujitsu has a proven track record in providing complex systems integration and management services that reduce costs, improve productivity and customer services and deliver a compelling return on investment. Tags:

  • United Kingdom , Industry: All
    Fujitsu Services - Oracle Implementation

    In the late 1990s, Fujitsu Services (then ICL) instigated a project to implement a shared financial system based on Oracle modules across all business units. However, once the new system had been introduced, individual departments gradually introduced local modifications, with the result that, over time, the system was not being used consistently across the business. Tags:

  • United Kingdom , Industry: All
    National Bank of Abu Dhabi Case Study

    Fujitsu was chosen for the Implementation of a state-of-the-art core banking system. Scalable performance, absolute flexibility, maximum availability and reliable business-critical 24/7 operation were all absolutely essential. Tags:

  • United Kingdom , Industry: All
    Fujitsu – Lean Supply Chain

    Fujitsu have drawn on the experiences of world-class companies and combined the use of lean management techniques together with Fujitsu's own unique Sense and Respond approach to provide continuous service improvement. Tags:

  • United Kingdom , Industry: All
    Monmouth School Case Study

    Monmouth School relies heavily on its IT network to support its academic curriculum. All pupils have full access to email and can have personalised access to the network remotely from home or through PCs in the boarding houses. Fujitsu delivers a future-proof, dynamic IT solution for Monmouth School Tags:

  • United Kingdom , Industry: All
    Specsavers Case Study

    Specsavers needed to be able to react quickly if the opportunity arises to develop a new market and open new stores. Managed services from Fujitsu ensure rapid, efficient and flexible support in meeting this goal. Tags:

  • United Kingdom , Industry: All
    Fujitsu: Implementing Lean Tools and Techniques

    In order to evaluate which Lean tools and techniques could be successfully incorporated and how, Fujitsu chose to run a pilot in its Customer Services organisation, which was led by consultants from Unipart, the UK's largest independent supplier of car and truck components and a leading exponent of the Lean methodology. Tags:

  • United Kingdom , Industry: All
    National Police Improvement Agency Case Study

    Fujitsu was chosen for the Implementation of a state-of-the-art core banking system. Scalable performance, absolute flexibility, maximum availability and reliable business-critical 24/7 operation were all absolutely essential. Tags: