"Database processing improved by 3x. With the stable service, we were able to perform our duties without delay despite the significant increase in the number of orders during the peak-demand season."
Mr. Jun Benki, Group Leader, Information System Division, Infrastructure Planning Group, Kokuyo Co., Ltd.
Kokuyo manufactures and sells stationery/office supplies, including the long-selling "Campus Note" products, office furniture, in mail order and retail business via "Kaunet" website. The original Japanese notation of the company name, Kokuyo, expressed the commitment of the founder to "be an honor to the home country". In addition to building up the firm's success in Japan, Kokuyo strives to expand across Asia. While making contributions to local economies and the environment with a local production for local consumption model that establishes a value chain in line with Japan's economic growth, Kokuyo aims to achieve 30% of their total sales outside Japan by 2020.
Kokuyo's order management system is used by approximately 5,000 users across their group companies, sub-contract factories, and distributors. The system also works in conjunction with their online consumer retail system. Kokuyo launched the replacement of their database infrastructure for this system in May 2013.
The processing capacity of the order management system had struggled to meet the demands of the annual peak season due to strong sales growth. Higher throughput capacity was needed to support the growing business. Kokuyo decided to replace the backend database servers in their order management system.
Mr. Benki talks about the challenges for their order management system. "The processing capacity of the system had been stressed during the peak-demand season when order volume increased. Reinforcement of the system infrastructure was therefore a long-standing need. Additionally, we sought a way to achieve the reinforcement without increasing operational costs." Insufficient processing capacity was also causing delays at the start of the business day due to overnight batch processing taking too long. In addition, deteriorating stability of database servers under heavy workload was also of concern. Mr. Naomi Masuda, Infrastructure Planning Group, Information System Division, recalls, "During the peak demand season, the CPU utilization for order processing sometimes reached 100 percent on some servers. Although a surplus of CPU capacity remained on other servers, there was a concern that the performance would become unacceptable in the next peak-demand season."
Kokuyo also had the aim of renewing the system to make it more scalable. Mr. Tetsuya Yoshida, Information System Division, Infrastructure Planning Group, Kokuyo Co., Ltd. says, "We looked into the future, including consolidation of other database servers, and we wanted to make the system capable of further increases in the processing capacity flexible and smooth."
Because of its flexible capacity, high performance, and reliability, Kokuyo chose Fujitsu M10-4 SPARC servers. With Fujitsu M10's innovative supercomputer-derived features such as parallel data processing and high-speed memory access, the database performance was improved by more than 3x. To support Kokuyo's business goals, significant reductions in total cost of ownership (TCO) were achieved through server consolidation as well as ICT infrastructure optimization.
In order to resolve these business and technical challenges, Kokuyo decided to replace its database servers, and the Fujitsu M10-4 SPARC server was selected. Fujitsu M10 offers supercomputer-derived functions such as parallel data processing and high-speed memory access which can significantly improve order processing performance.
"The primary reason for selecting this server was its ability to meet our target performance goals. Additionally, being able to reduce operational costs via server consolidation also supported our decision," says Mr. Benki.
In addition, Kokuyo was impressed with the Fujitsu M10-4's cost-effective and high capacity memory and its CPU Activation feature can be used for future expansion.
In addition to performance, its high reliability features were also key factors in selecting Fujitsu M10. Mr. Yoshida says, "Fujitsu has accumulated expertise in high reliability technologies gained from its experience in mainframe technologies. We have therefore adopted Fujitsu M10 servers for our mission-critical systems, and the reliability was proven with continued stable operation. We have selected Fujitsu servers with confidence."
Read the full Kokuyo Co., Ltd. case study (165 KB/A4, 3 pages)