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  5. Maintpartner responds to customer requests more quickly through Managed Mobile

Maintpartner responds to customer requests more quickly through Managed Mobile

"Our employees are more productive and can respond to customer requests more quickly so it is a win-win for all involved. And, as a company, we are maximizing our revenue. Capital management has improved enormously thanks to Fujitsu’s Managed Mobile solution"

Ari Ponkka, IT Manager, Maintpartner Group

The customer

Maintpartner Group started as an independent company in November 2006. The company’s experience in industrial maintenance dates back to the 1980s when the power company Imatran Voima, later known as Fortum, decided to expand its operations beyond power generation. Today, Maintpartner provides services to ensure the availability of technical processes within the production industry and public sector. It is one of the leading technical service companies in the Baltic Sea region. Approximately 1,800 employees in Finland, Sweden, Estonia and Poland generate annual net sales of €170 million.

The challenge

Maintpartner engineers traditionally recorded details of their jobs by hand on paper to be filed at the office at a later date. This was inefficient and subject to human error so the company wanted to introduce a streamlined mobile workflow solution.

The solution

Maintpartner worked with local IT partner Isoworks, Fujitsu and Citrix to design and deploy a mobile workflow solution. Now, business critical applications are hosted at Isoworks and delivers to pre-configured mobile devices in the field.

The benefit

  • Job details can be recorded instantly, enabling Maintpartner to efficiently invoice the customer.
  • Reduced margin for human error by removing paperwork, maximising revenue.
  • New customer portal means requests can be dealt with more efficiency.
  • Engineers return to the office less often, meaning more time in the field and quicker response to requests.
  • Mobile devices come pre-installed with all the necessary applications, including Citrix, so employees can work immediately.


Read the full Maintpartner case study (264 KB/A4, 2 pages)


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