Fujitsu and Nvision Develop New e-Banking Platform for SEB
- New digital platform improves user experience and service delivery for SEB’s international private banking customers worldwide
- Agile co-creation approach between Fujitsu, SEB and Nvision significantly reduced development time and budget
- Customer feedback shows increased engagement, with greater access to information and features
The innovative, custom-built, multilingual e-banking platform is aimed at improving customer satisfaction and service delivery at SEB. Replacing an old platform and built on top of SEB’s existing systems, the new platform includes a website designed from the users’ perspective, giving SEB’s international private banking customers full access to their accounts, investments, payment and trading functions as well as new secure communication with their bankers. Early customer feedback shows increased engagement with the platform, and greater use of the additional information and custom-made features provided on it.
An agile co-creation approach was the key to achieving such a fast turnaround. All stakeholder groups were represented from the beginning, with their requirements translated into a working prototype, which was then tested extensively with a wider group. Multiple subsequent rapid rounds of input and revisions helped shape and refine the platform.
Cédric Jadoul, Head of Digital Strategy, Business and Application Services at Fujitsu Luxembourg, comments: “Our co-creation approach has proven to be very successful for devising innovative digitalization projects that transform business operations and increase customer satisfaction. Our agile methodology was a key factor in delivering results quickly, as this approach allows us to rapidly test ideas, make and correct mistakes, and deliver a future-proof solution for SEB and its customers.”
Notes to editors
Implementation partner Nvision
has 15 years’ experience in guiding customers through digital transformation. True to its roots as a creator of experiences, it offers full support from data analysis to digital strategy, and from setting up the user experience to deploying technical solutions, together with communication tailored to return on investment.
Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions, and services. Approximately 140,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Fujitsu Limited (TSE: 6702) reported consolidated revenues of 4.1 trillion yen (US $39 billion) for the fiscal year ended March 31, 2018. For more information, please see http://www.fujitsu.com.
About Fujitsu EMEIA
Fujitsu promotes a Human Centric Intelligent Society, in which innovation is driven by the integration of people, information and infrastructure. In the Europe, Middle East, Africa and India region (EMEIA), our 28,000-strong workforce is committed to Digital Co-creation, blending business expertise with digital technology and creating new value with ecosystem partners and customers. We enable our customers to digitally transform with connected technology services, focused on Artificial Intelligence, the Internet of Things, and Cloud - all underpinned by Security. For more information, please visit http://www.fujitsu.com/fts/about/
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Date: 17 April, 2018