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  7. Fujitsu Enables Channel Partners to Develop Powerful Artificial Intelligence-based Services

Fujitsu Enables Channel Partners to Develop Powerful Artificial Intelligence-based Services

News facts:

  • Fujitsu’s comprehensive support enables channel partners to easily develop AI-based solutions to tackle their customers’ most challenging business problems
  • Support package spans training, co-creation of solutions and access to Fujitsu’s AI ecosystem, featuring a deep learning system that allows rapid testing of AI proof of concepts
  • French partner DFI leveraged this support to design and build an AI-based system in just six weeks
October 09, 2018
Fujitsu SELECT Channel partners can now take advantage of an entire dedicated Artificial Intelligence (AI) ecosystem, fast-tracking their ability to offer AI-based solutions to end customers. Provided as part of Fujitsu’s co-creation approach, partners also gain access to a complete AI proof of concept testing environment.

Providing access to powerful AI capabilities is a key part of Fujitsu’s strategy to enable its SELECT channel partners to transform their customers’ businesses by designing and deploying solutions relating to emerging technologies such as AI. Fujitsu is not only co-creating AI solutions alongside partners, but also providing an accelerated path for them to deploy intelligent solutions by enabling them to tap into the technologies, skills and support of Fujitsu’s entire AI ecosystem. The Fujitsu AI Zinrai¹ Deep Learning System is hosted by distributor Tech Data, providing partners with access to a complete testing environment for any AI proof of concept, ahead of full deployment.
Dave Hazard, Vice President and Head of Channel and Sales Operations, at Fujitsu EMEIA comments: “We are enabling Fujitsu channel partners to keep pace with technology advances, by giving them access to powerful new AI capabilities. On top of that, we are providing the personalized support needed by each individual partner organization to take full advantage of our AI capabilities in solving their customers’ business challenges. This ranges from co-creating solutions, to helping them acquire in-house expertise, to sharing the latest insights of specialists working at the forefront of AI technologies with them.”
One of the first channel partners to leverage the powerful ecosystem was Fujitsu SELECT Circle Partner DFI, based in France. Supported by Fujitsu’s AI partner ecosystem, DFI created an intelligent solution to manage the thousands of support tickets it receives every month. DFI worked with experts at Fujitsu’s AI Center of Excellence2 in Paris-Saclay to collaborate on the ideation and proof of concept (PoC) testing through to real life deployment – all in just six weeks from initial idea to roll-out.

The Fujitsu PoC environment tested the concept’s viability, confirming 80 percent accuracy by using natural language processing to route each support ticket to the correct person within this impressive timescale. The system also reduces human error in processing data and enables DFI to use predictive logic to anticipate and prevent incidents or outages. Now that the intelligent support solution has been effectively trained, DFI can roll it out to customers, either as an on-premises solution or as-a-service.
Thomas Meunier, COO at DFI says: “Artificial intelligence, machine learning, and deep learning are all hot and current topics for our customers, who are turning to us for help in identifying how to deploy these emerging technologies and solutions to address business challenges. We used our own operations as an opportunity to learn. With Fujitsu’s assistance and the valuable input of the Fujitsu AI ecosystem, we were able to quickly build and test an intelligent solution to improve support ticket handling, providing an extremely fast and effective return on investment. This has already significantly improved the productivity of our SLA ticket handling, team and above all customer satisfaction. Now, we plan to roll out the same solution for our customers.”

Partners can easily leverage Fujitsu’s deep experience in delivering AI solutions and its unique co-creation approach to support them through the entire lifecycle of AI projects. Comprehensive support starts with extensive training for solutions architects and engineers to bring partners up to speed with new technologies, in addition to access to Fujitsu’s AI ecosystem, which includes alliance partners, such as Inria, and leading institutions, such as Ecole Polytechnique in France and Chalmers University of Technology in Sweden.

Notes to editors

¹ Fujitsu Zinrai AI

The Fujitsu AI brand Zinrai brings together diverse AI techniques and development threads. Zinrai AI provides a human-centric approach to the co-creation of services and solutions. It utilizes ‘best of breed’ global technologies that have been developed and deployed to meet ever-growing customer challenges. By combining the strength of Zinrai AI development with carefully selected partner capabilities, Fujitsu is able to deliver optimal AI supported solutions that overcome challenges faced by customers.

Fujitsu’s AI Channel ecosystem builds on its long history of working in the field of artificial intelligence. Its AI Zinrai framework of AI capabilities is transforming multiple industries with solutions that include intelligent solutions for cyber-attack detection, next generation service desks, logistics optimization, quality control to healthcare diagnosis support. For more information – visit http://www.fujitsu.com/global/solutions/business-technology/ai/

Fujitsu’s AI Center of Excellence

² Fujitsu’s AI CoE was opened in September 2017 at the Drahi X-Novation Center in Paris-Saclay, the incubator of the Ecole Polytechnique, building on a partnership established in 2016. Fujitsu and Inria, a French national research institute dedicated to digital technology, have established a long-term research and a co-creation program at Paris-Saclay to develop new AI and machine learning techniques by leveraging advanced mathematics and computing. The Fujitsu AI CoE also promotes academic partnerships, initiating talent exchanges within Fujitsu’s capabilities in Europe and in Japan and high-ranked institutions such as Ecole Polytechnique and Chalmers University of Technology in Sweden.

Fujitsu Centers of Excellence

Fujitsu customers and channel partners are able to leverage the expertise of a growing number of Fujitsu Centers of Excellence that focus on Blockchain, AI, IoT, Robotic Process Automation, and Analytics.

Online resources

Date: 09 October, 2018