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- GLOVIA® OM allows Major Pet Food Manufacturer to achieve better visibility of orders and inventory, by seamlessly orchestrating different order channels
GLOVIA® OM allows Major Pet Food Manufacturer to achieve better visibility of orders and inventory, by seamlessly orchestrating different order channels
"FUJITSU GLOVIA® OM provides a vibrant, scalable and constantly improving platform that can handle spikes in volume with no problems."
US manufacturing representative
Seamless order management integration boosts efficiency
Customer
This brand is part of a huge American global manufacturer of confectionery, pet food and other food products, with $35 billion in annual sales in 2017.
Challenge
This premium pet food company was using its ERP system to handle order management, which led to a lack of visibility and required significant manual intervention. It wanted to move to a more suitable and flexible order management platform.
Solution
The company deployed FUJITSU GLOVIA® OM, a comprehensive order management solution, which integrates seamlessly with its Salesforce CRM platform.
Benefit
- ROI achieved in year one
- FUJITSU GLOVIA® OM provides clarity across the order cycle, enabling responsive service
- Better customer service increases sales
- Delivers a lower cost for proof of concept for new projects
- Sales associates and call center agents easily adopted the new technology
- Seamlessly orchestrates B2B, B2C and D2C order channels
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