Digital Government Transformation to enhance Citizen Experience
In a world where digital is becoming a basic human right it’s not just Gen Y “millennials” or Gen Z that are impacted by transformation and the internet, technology is making a new generation out of all of us. But what kind of government is needed to partner with this new generation? Transformation implies more than being citizen-centric and putting services online but anticipating proactively, even pre-empting citizen events - enabling autonomy, protecting data and sharing securely.
Overcoming the challenges of
Digital Government Transformation
At Fujitsu, we believe that key digital technologies, such as AI, RPA, Cloud Services and IoT, can lay the foundation for a digital future and transform the relationship between citizen and state. Through the end-to-end digitalization of both systems and processes, governments can better connect with citizens, keep pace with rising demand for improved omni-channel services, and deliver more effective, accountable, and transparent public services. With continued pressure on budgets, governments are being forced to make difficult decisions as to their spending priorities. Private sector companies, compelled by an ever-competitive environment have already embraced digital, and it’s time for governments to do the same.
Solutions for Digital Government
Agile Government – Taking a Citizen-Centric Approach to Transformation
Today, within government, digitalization is no longer a choice but a priority. Faced with growing demands for more personalized, transparent, agile, secure, and engaging citizen experiences, government at all levels is turning its attention to leveraging digital platforms to improve service delivery, enable data-driven decisions and ensure greater transparency.
Government of Alberta
The Alberta Government was dependent on a third party to provide service desk support for 25,000 users across numerous government departments. However, the Government felt that the service lacked innovation and that the provider had become complacent over the years. This led the organization to explore alternative vendors for critical service desk functions. The Alberta Government wanted to find a new provider that would introduce new features and reinvent the service desk process.
Virginia Department of Human Resource Management (DHRM)
DHRM is responsible for processing and managing personnel, compensation, and health benefits data for more than 100,000 active and separated state employees. To meet the operating needs of the department and of state agencies, DHRM had developed a Human Resource (HR) system called Personnel Management Information System (PMIS). This legacy system had been modified over the years and presented many unacceptable business and technical risks and challenges.
Solving Complex Problems through
Trusted Digital Business Solutions
Robotic Process Automation (RPA)
RPA leverages software to emulate the interactions of people and technology. For governments, RPA can enable 24/7 processing, increase efficiency and improve governance.
Streamline government operations, reduce tax fraud, improve voting and foster more transparent government-citizen relations.
Artificial intelligence (AI)
Our F|AIR automated AI inspection solution fitted to trains, trucks and roadwork vehicles, can help determine current infrastructure status.
Fujitsu Sholark solution enhances performance within crime prevention, detection, investigation, and prosecution.
Used by government, Fujitsu Quantum-Inspired Digital Annealer can calculate optimal investment when expanding existing roads or adding new ones.
Traffic route optimization can reduce carbon emissions to improve air quality for citizen wellbeing. Applied to First Responder ambulance routing it can save lives.
Internet of Things (IoT)
Reshaping government to provide better services, greater safety, smarter public infrastructures and strategic traffic management.
Geographic Information Systems
Communication, collaboration and analysis of issues based on location. Our GIS team have provided a regional and global picture of hydrological impact, affected municipalities, and road network status.
Unlocking creativity, knowledge & innovation
Employees, customers and the wider world around us. Historically these roles have been managed as three distinct and largely disconnected entities. You might practice great customer service. You may have effective employee engagement programs. And you might carry out initiatives to positively impact society. But in today’s digital world, that’s not enough. How is creativity and knowledge being harnessed to empower people to innovate? And is digital technology playing a role?