Fujitsu Retail IT Solutions – Always On, Always Connected
A new retail world is emerging where technology connects and interlinks everyone and everything. Today’s customers expect their in-store and online experiences to match, and retailers must adapt and become truly connected if they are to keep pace with rising demand for a consistent customer experience delivered through multiple touchpoints and channels.
At Fujitsu, we understand the retail environment in which you operate and the need for reliability, agility, and flexibility. We develop and deliver innovative solutions for retail that future-proof customer experiences in an omni-channel world. Our Connected Retail solutions are focused on enabling you to:
- improve your customer's experiences
- increase your efficiency
- grow your business
The Forgotten Shop Floor: The rise of the digital high street
From enhancing efficiency to improving productivity and delivering a more compelling customer experience, the successful deployment of in-store technology can deliver a range of benefits to high street retailers.
In our research report - the rise of the digital high street, we questioned 1,000 consumers and 1,000 staff from major UK retailers about their experiences of in-store technology. We learned a great deal about the factors that thrill and frustrate customers when it comes to physical retail. With our report findings, we offer insight as to where in-store technology is failing to meet customer needs, the benefits of getting in-store technology right, and predictions of the future for high street stores.
Self-service checkout is now a consumer expectation in most retail environments.
Fujitsu Intelligent Support
We provide predictive, automated, and proactive support services across all technology, anytime, in anyplace. We enable you to maintain the delivery of your end-to-end in-store customer experience.
We enable you to deliver a consistent and seamless multi-channel customer buying experience. With our help, you can simplify processes and improve the in-store shopping experience.
Retail as a Service
We provide RaaS across all technology and services including; CRM, retail POS, and mobile. We provide simple outcome based pay-as-you-go services that deliver agility and reduce costs. We manage your technology leaving you free to concentrate on growing your retail business.
Point of Service
With expectations rising all the time, in-store staff need the tools to provide excellent service from the moment customers walk through the door. Fujitsu’s latest Point of Service (PoS) and mobile store solutions are helping retailers rise to the challenge.
Co-creation for Success survey 2018: Retail results
Fujitsu’s global study explores the relationship between organizations and employees, customers and society. This document reveals the research results from the Retail sector showing how vital each group is to achieving success and what role culture, creativity and digital technology play.
Whitbread: over 600 applications have been rationalised to just seven
Whitbread engaged Fujitsu to rationalise over 600 legacy applications creating a more agile and easily managed software environment. A more flexible platform enables Whitbread to be responsive to market and operational demands.
How robotic process automation is transforming the workplace
As the working world chnages beyond recognition in the coming years, we explore how RPA will enable employees in the retail sector.
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The retail industry is amids a digital explosion that has changed the way we shop forever. Is your business ready for the future of digital retail?
FUJITSU Retail Engagement Analytics
The Fujitsu Retail Engagemnent Analytics solution providers retailers with actionable shopper intelligence to help improve shoppers experience and store performance. Creating a unique and engaging experience for shoppers is critical to driving store sales and is vital to retailers success.
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Meet our retail experts
Ray CaulHead of Retail Americas
Paul BurelRetail Product Consulting Director
Rowan CapeVice President, Global Retail Software Solutions
John ParsonsRetail Solution Engineer Team Manager
Paul KennedyHead of Retail Industry
Celine RasbornVP Retail Product Management and Operations