North American hydroelectric company
Optimizing the IT service management environment
This North American company handles electricity generation, transmission, and distribution, serving more than four million people. Around 97% of its electricity generation comes from clean or renewable sources.
Replace legacy ITSM toolsets with a configurable, modern architecture platform, providing flexibility to govern the data and vendor independently.
Platform comprising ITSM, ITOM, Asset Management, Service Mapping and multiple integrations with SAP and Smart Meter systems
- Better visibility of its IT service issues and available solutions
- Automated routine service tasks enable IT staff to work on complex issues, and ensures a more streamlined and responsive
- IT operation
- Reducing licensing requirements leads to lower costs
- End to end reporting and enhanced visibility of data enables better decision making