Our Exchange service comprises of rapid permanent replacement of a faulty scanner and includes:
The replacement product is shipped in a robust shipping carton, complete with scanner specific foam interior to ensure that your replacement scanner arrives undamaged and is ready to go as soon as it arrives. The re-usable shipping carton eliminates damage in transit, whilst significantly cutting down on waste cardboard in our service operation. This helps us reduce our environmental impact.
|Product Group||Product Warranty||Service Plan|
|ScanSnap Scanners||included in Product Warranty (2 years)||included in Silver Service Plan (4 years)|
|Workgroup, Departmental & Network Scanners||included in Product Warranty (1 year)||included in Bronze Service Plan (3 years)|
|Low-Volume Production Scanners||not available||not available|
|Mid-Volume Production Scanners||not available||not available|
Visit our product warranty & service plans pages to compare warranty and service plans.