"The response time is improved and, according to an internal survey we conducted, the quality of service is admirable. This enables us to be more competitive and provide a better customer experience."
Gustav Almqvist, CIO, Reitan Convenience
Reitan Convenience currently has 2,450 stores and 17,000 employees in seven countries, offering products and services to customers when and where they want them. It is the second largest convenience company in Europe, and leads the market in all the countries in which it has a presence. In Sweden, it operates over 500 stores under brands including 7-Eleven, Shell/7-Eleven and Pressbyran, with a franchisee salesforce of around 3,500.
Reitan Convenience Sweden wanted to replace its existing IT partner with a local Swedish vendor that could provide cost-effective service desk support, field engineering and application management.
The company turned to existing field services sub-contractor, Fujitsu, to provide it with a full range of first, second and third line service desk, central and local application management, data transfer and the co-ordination and installation of in-store IT equipment.
Read the full Reitan Convenience case study (202 KB/A4, 2 pages)