Retail Solutions from Fujitsu
The retail industry is changing at an unprecedented pace. Cross-border expansion, omni-channel selling and order fulfillment with a 360 degree view, the mobile device and smarter back office technologies are transforming shopper expectations and experience, store operating models and business performance. Retail executives are looking to stay ahead of the curve and drive profit by offering a differentiated customer experience and increased business efficiency.
We work with retailers to help them master these challenges, using ICT solutions to take the customer experience and business efficiency to the next level. Building on a deep understanding of retailing that we have gained over the past thirty years, Fujitsu’s mission is to deliver a differentiated customer experience which will increase sales, operational effectiveness and customer satisfaction for our retail clients.
We deliver high-performance, best-of-breed hardware solutions, integrated software applications and multi-vendor lifecycle support services to help retailers around the world deliver on their brand promise and operate more effectively.
Spanning front- and back office, our portfolio includes point of sale, mobile and self service solutions, end to end retail business applications including business analytics, customer loyalty and dynamic digital media, and a suite of managed ICT services across the store, networks, applications and infrastructure.
Fujitsu is the emerging leader in cloud and the role of cloud technology and services for today’s retailers.
- Fujitsu is the emerging leader in cloud and the role of cloud technology and services for today’s retailers, in which the FUJITSU Cloud Initiative demonstrates how cloud underpins the three technology trends of mobile, big data and social to deliver business and social innovation as part of our wider vision of the Human Centric Intelligent Society.
- Retail IP - over 30 years of retail experience and collaboration with retailers translates into solutions that are easy to integrate and cost-efficient to maintain and support.
- End to end retail ICT provider - we are the only true one-stop shop for retail ICT capable of delivering a fully integrated infrastructure – which means you can enjoy a more joined-up service, reduced cost of delivery and faster time to market for new solutions.
- Service excellence - this runs through everything we do and is the reason some of the world’s largest retailers select us as their business ICT partner.
- Global reach - we operate in all the major countries of the world and can support your in country or cross-border expansion plans.
Our Retail Offering
- Retail Consulting – we work with retailers to define the solutions to their business problems; we use simple, tried-and-tested toolsets to diagnose operational issues, identify business improvements and build the case for ICT-enabled change. We specialize in customer experience consulting.
- Retail Enterprise Software Applications – we offer one enterprise-wide application platform for all needs and all segments – specialty, general merchandise and grocery thanks to a complete solution portfolio for efficient customer relationship management, omni-channel, scalable and available globally.
- Point-of-Sale Solutions – we offer a range of world-class point-of-sale solutions including hardware, software and associated services. POS systems from Fujitsu are easy to use and install. Through its sophisticated chassis design, they can be flexible and individually integrated into any store concept.
- Self-Service Solutions – our self-service solutions include self-checkout, self-scanning and interactive kiosks, hardware, software and services in additions of best-in-class mobile applications companions for shoppers and retailers in order to increase store efficiency while providing improved customer experience.
- Mobile Solutions – our mobile retail solutions include handheld payment devices, store associate performance management tablets and mobile-enabled retail software solutions.
- Digital Media Solutions – we provide an end-to-end digital media service for retail (hardware, software and services) to drive customer engagement, performance improvement and operational efficiency.
- Store and Mobile Managed Services – we are the world’s leading provider of store ICT managed services to local and global retailers and our goal is to continually innovate engineering services so that your business can significantly increase the performance and agility of its overall operations, improve the customer experience and reduce costs.
- Retail as a Service / Cloud Computing – we are leading the world in bringing the value of cloud ICT to our retail clients; our services include software-as-a-service, infrastructure on demand and innovative commercial models to reduce TCO (Total Cost of Ownership) and increase business agility.
- Applications Services and SAP Retail Competence Center – We are leveraging with Retail expert our best practices around applications, from application development and integration to application management and outsourcing, as our alliances ecosystem like with SAP in order to deliver best business value from your applications portfolio.
- Enterprise solutions and services – in addition to our retail-specific solutions, we also offer a range of ICT products and services for the wider enterprise including servers, storage, notebooks, system integration and legacy modernization.
The retail industry is changing at an unprecedented pace. Cross-border expansion, omni-channel selling and order fulfillment with a 360 degree view, the mobile device and smarter back office technologies are transforming shopper expectations and experience, store operating models and business performance.