High-speed File Transfer BI.DAN-GUN
24x7 tech support
Help Desk support is available at any time
- Trained skillful Helpdesk staffs will support you 24 hours 365 days in Japanese and English.
- Same level service is available across the world.
Skillful support
- SE support
Help Desk staffs with comprehensive BI.DAN-GUN training are available to install, trouble shoot and analyze log information.
Saving operating cost
- 24 hours 365 days support is available with ME&S contract that is 15 to 20% of the package software fee per year.
Providing following supports to the customers who had ME&S contract with us .
- Receiving e-mail 24 hours, 365 days in Japanese and English.
- Call back to the customer and hearing the situation of the problem.
- Explaining the way to solve the problem.
- Providing the fixed program if it were cased by program bug.
