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Retail and Hospitality IT Services

Retail & Hospitality Solutions from Fujitsu

The retail industry is changing at an unprecedented pace. Cross-border expansion, multi-channel shopping, the mobile device and smarter back office technologies are transforming shopper expectations and experience, store operating models and business performance. Retail executives are looking to stay ahead of the curve and drive profit by offering a differentiated customer experience and increased business efficiency.

We work with retailers to help them master these challenges, using IT to take the customer experience and business efficiency to the next level. Building on a deep understanding of retailing that we have gained over the past thirty years, Fujitsu’s mission is to deliver a differentiated customer experience which will increase sales, operational effectiveness and customer satisfaction for our retail clients.

We deliver high-performance, best-of-breed hardware solutions, integrated software applications and multi-vendor lifecycle support services to help retailers around the world deliver on their brand promise and operate more effectively.

Spanning front- and back office, our portfolio includes point of sale, mobile and self service solutions, end to end retail & hospitality business applications including business analytics, customer loyalty and dynamic digital media, and a suite of managed IT services across the store, networks, applications and infrastructure.

Fujitsu is the emerging leader in cloud and the role of cloud technology and services for today’s retailers and hospitality organisations.

Why choose Fujitsu as your IT partner?

  • End to end retail IT provider
    we are the only true one-stop shop for retail IT capable of delivering a fully integrated infrastructure – which means you can enjoy a more joined-up service, reduced cost of delivery and faster time to market for new solutions.

  • Retail IP
    over 30 years of retail experience and collaboration with retailers translates into solutions that are easy to integrate and cost-efficient to maintain and support.

  • Service excellence
    this runs through everything we do and is the reason some of the world’s largest retailers and hospitality organisations select us as their business IT partner.

  • Global reach
    we operate in all the major countries of the world and can support your in country or cross-border expansion plans.

  • Japanese heritage
    we are alone compared to our North American competitors in bringing our customers the value of Japanese technology and innovation; you can benefit today from tomorrow’s advanced business solutions.

Our Retail & Hospitality Offering

  • Retail Consulting
    we work with retailers to define the solutions to their business problems; we use simple, tried-and-tested toolsets to diagnose operational issues, identify business improvements and build the case for IT-enabled change. We specialise in customer experience consulting.

  • Point-of-Sale Solutions
    we offer a range of world-class point-of-sale solutions including hardware, software and associated services.

  • Self-Service Solutions
    our self-service solutions include self checkout, self scanning and interactive kiosks, hardware, software and services.

  • Mobile Solutions
    our mobile retail solutions include handheld payment devices, store associate performance management tablets and mobile-enabled retail software solutions.

  • Retail & Hospitality Applications
    we offer a range of retail & hospitality applications including multi-channel data integration, customer loyalty management, returns and store gift cards.

  • Digital Media Solutions
    we provide an end-to-end digital media service for retail (hardware, software and services) to drive customer engagement, performance improvement and operational efficiency.

  • Store Managed Services
    we are the world’s leading provider of store IT managed services to local and global retailers.

  • Cloud for Retail
    we are leading the world in bringing the value of cloud IT to our retail clients; our services include software-as-a-service, infrastructure on demand and innovative commercial models to reduce TCO (Total Cost of Ownership) and increase business agility.

  • Enterprise solutions and services
    in addition to our retail-specific solutions, we also offer a range of IT products and services for the wider enterprise including servers, storage, notebooks, system integration and legacy modernisation.

  • United Kingdom , Industry: Retail-Wholesale
    Carpetright: Electronic Point of Sale Solution

    Fujitsu's new electronic Point of Sale solution has transformed the way Carpetright does business across 450 retail stores. Tags:

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  • United Kingdom , Industry: Retail-Wholesale
    La Feltrinelli

    With over 30 years experience of supporting the needs of customers, Fujitsu has a proven track record in providing innovative systems and management services that increase revenue, reduce costs, improve productivity and customer services and deliver a compelling return on investment. Tags:

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  • United Kingdom , Industry: Retail-Wholesale
    Specsavers: Support and Maintenance of IT Infrastructures

    Specsavers worked with Fujitsu to introduce a three year support contract that would cut costs, reduce administration and simplify the support service. Read the case study. Tags:

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  • United Kingdom , Industry: Retail-Wholesale
    Mitchells & Butlers: Managed IT Services

    Fujitsu UK have been appointed to manage and maintain all point of sale systems across the Mitchells & Butlers portfolio. Mitchells & Butlers' choice of IT partner was based on Fujitsu's ability to offer a consistent and reliable service, underpinned by a simple process, predictable costing and detailed reporting. Tags:

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News

  • London , February 17, 2014
    Fujitsu Develops New Attended Checkout Solution for Auchan

    Fujitsu today announces the development of a new attended Point of Service (POS) concept for Groupe Auchan SA, the French international retail group and multinational corporation. This new hybrid solution U-Reverse, is branded in Auchan stores as the ‘Trolley Express.’ It is designed for flexibility in queue management to better meet customers’ needs and service expectations.

  • London , February 17, 2014
    Fujitsu Takes Self-Checkout Point of Service to the Next Level

    Fujitsu now enables retailers around the world to exceed customer expectations for fast self-checkout, while improving Point of Service (PoS) economics with the introduction of the second generation of the FUJITSU U-Scan Genesis Retail Solution. The new solution increases store efficiency due to improved and highly-competitive scalability, flexibility, reliability and usability features.

  • London , January 13, 2014
    Fujitsu Introduces Solution for the New World of Omni-channel Retailing

    Fujitsu today introduces a new omni-channel Point of Service (PoS) application that allows retailers to significantly increase revenue while reducing IT costs. FUJITSU Retail Solution Market Place achieves this by supporting enterprise-wide transaction and order fulfilment to deliver a consistent and seamless buying experience to their customers via traditional point of service (PoS), online and mobile channels.

  • London , March 01, 2012
    Fujitsu Helps Injured Serviceman to Soldier On!

    Fujitsu UK & Ireland has teamed up with Soldier On! - a charity that aims to expand the breadth of opportunities available to injured army personnel – by providing Ben Parkinson, an injured serviceman, with expertise, insight and recommendations as he explores the world of IT. The initial meeting between Ben and Fujitsu in February 2012 marked the beginning of what will be a close relationship as Ben continues his recovery.

  • London , May 23, 2013
    Fujitsu Pan-European Retail Survey 2013: The Store Will Remain the Hub for Engaging with ‘Connected Customers’

    Fujitsu today reveals that despite the rise of online and mobile commerce across Europe, the store will continue to be the hub for retailer engagement with ‘connected’ customers.

  • London , March 01, 2012
    Fujitsu Creates New Revenue Streams for UK ISVs with Business Solutions Store

    Fujitsu has launched its Business Solutions Store in the UK, enabling Independent Software Vendors (ISVs) to create new revenue streams and respond to customer demand by extending their existing software to the cloud.