Retail and Hospitality IT Services
Retail & Hospitality Solutions from Fujitsu
The retail industry is changing at an unprecedented pace. Cross-border expansion, multi-channel shopping, the mobile device and smarter back office technologies are transforming shopper expectations and experience, store operating models and business performance. Retail executives are looking to stay ahead of the curve and drive profit by offering a differentiated customer experience and increased business efficiency.
We work with retailers to help them master these challenges, using IT to take the customer experience and business efficiency to the next level. Building on a deep understanding of retailing that we have gained over the past thirty years, Fujitsu’s mission is to deliver a differentiated customer experience which will increase sales, operational effectiveness and customer satisfaction for our retail clients.
We deliver high-performance, best-of-breed hardware solutions, integrated software applications and multi-vendor lifecycle support services to help retailers around the world deliver on their brand promise and operate more effectively.
Spanning front- and back office, our portfolio includes point of sale, mobile and self service solutions, end to end retail & hospitality business applications including business analytics, customer loyalty and dynamic digital media, and a suite of managed IT services across the store, networks, applications and infrastructure.
Fujitsu is the emerging leader in cloud and the role of cloud technology and services for today’s retailers and hospitality organisations.
Why choose Fujitsu as your IT partner?
- End to end retail IT provider
we are the only true one-stop shop for retail IT capable of delivering a fully integrated infrastructure – which means you can enjoy a more joined-up service, reduced cost of delivery and faster time to market for new solutions.
- Retail IP
over 30 years of retail experience and collaboration with retailers translates into solutions that are easy to integrate and cost-efficient to maintain and support.
- Service excellence
this runs through everything we do and is the reason some of the world’s largest retailers and hospitality organisations select us as their business IT partner.
- Global reach
we operate in all the major countries of the world and can support your in country or cross-border expansion plans.
- Japanese heritage
we are alone compared to our North American competitors in bringing our customers the value of Japanese technology and innovation; you can benefit today from tomorrow’s advanced business solutions.
Our Retail & Hospitality Offering
- Retail Consulting
we work with retailers to define the solutions to their business problems; we use simple, tried-and-tested toolsets to diagnose operational issues, identify business improvements and build the case for IT-enabled change. We specialise in customer experience consulting.
- Point-of-Sale Solutions
we offer a range of world-class point-of-sale solutions including hardware, software and associated services.
- Self-Service Solutions
our self-service solutions include self checkout, self scanning and interactive kiosks, hardware, software and services.
- Mobile Solutions
our mobile retail solutions include handheld payment devices, store associate performance management tablets and mobile-enabled retail software solutions.
- Retail & Hospitality Applications
we offer a range of retail & hospitality applications including multi-channel data integration, customer loyalty management, returns and store gift cards.
- Digital Media Solutions
we provide an end-to-end digital media service for retail (hardware, software and services) to drive customer engagement, performance improvement and operational efficiency.
- Store Managed Services
we are the world’s leading provider of store IT managed services to local and global retailers.
- Cloud for Retail
we are leading the world in bringing the value of cloud IT to our retail clients; our services include software-as-a-service, infrastructure on demand and innovative commercial models to reduce TCO (Total Cost of Ownership) and increase business agility.
- Enterprise solutions and services
in addition to our retail-specific solutions, we also offer a range of IT products and services for the wider enterprise including servers, storage, notebooks, system integration and legacy modernisation.
For more information on Fujitsu's Retail Solutions in your country please find your country homepage on the country selector.
Specsavers: Support and Maintenance of IT Infrastructures
Specsavers worked with Fujitsu to introduce a three
year support contract that would cut costs, reduce
administration and simplify the support service. Read the case study.
Carpetright: Electronic Point of Sale Solution
Fujitsu's new electronic Point of Sale solution has transformed the way Carpetright does business across 450 retail stores.
With over 30 years experience of supporting the needs of customers, Fujitsu has a proven track record in providing innovative systems and management services that increase revenue, reduce costs, improve productivity and customer services and deliver a compelling return on investment.
Mitchells & Butlers: Managed IT Services
Fujitsu UK have been appointed to manage and maintain all point of sale systems across the Mitchells & Butlers portfolio. Mitchells & Butlers' choice of IT partner was based on Fujitsu's ability to offer a consistent and reliable service, underpinned by a simple process, predictable costing and detailed reporting.
Insights & Opinions
Today’s Cloud services can be as secure, resilient and flexible as you need them to be.
Cloud computing is evolving fast. Today, organisations understand that they can use the model to cut costs, increase efficiency and be more responsive to changing market demands. They also know that the Cloud, with a range of ‘public’ and ‘private’ solutions available, can offer the security and information assurance to meet a range of needs.
Why retail banks
Other business sectors are maximising the new opportunities presented by the latest customer engagement technologies. Banks need to follow suit – and quickly
Reinventing the Retail Bank
Jeremy Worrell, a B2C consultant in the Private Sector Division of Fujitsu UK & Ireland, argues that high-street bank branches in the UK risk becoming irrelevant if they do not quickly embrace change. In order to assure themselves of a bright future, they need to differentiate themselves from online competitors by creating a consumer-focused revival, inspired by the broader retail industry, to create greater customer intimacy.
How to put the UK’s railways back on track
In this piece, Fujitsu UK’s Head of Rail, Nick Chisnall, argues that to boost the efficiency of UK railways in line with the McNulty report’s recommendations, the industry needs to embrace open, component-based systems that give train operators the flexibility to offer revenue-boosting retail innovations for customers as well as a raft of other compelling cost and efficiency benefits.
Fujitsu Helps Injured Serviceman to Soldier On!
Fujitsu UK & Ireland has teamed up with Soldier On! - a charity that aims to expand the breadth of opportunities available to injured army personnel – by providing Ben Parkinson, an injured serviceman, with expertise, insight and recommendations as he explores the world of IT. The initial meeting between Ben and Fujitsu in February 2012 marked the beginning of what will be a close relationship as Ben continues his recovery.
Fujitsu Creates New Revenue Streams for UK ISVs with Business Solutions Store
Fujitsu has launched its Business Solutions Store in the UK, enabling Independent Software Vendors (ISVs) to create new revenue streams and respond to customer demand by extending their existing software to the cloud.
British Businesses Failing to Invest in IT Innovation
The results of Fujitsu's first bi-annual Business Certainty Index has shown apathy is the main reason for the lack of investment in IT innovation.