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Retail and Hospitality IT Services

Retail & Hospitality Solutions from Fujitsu

The retail industry is changing at an unprecedented pace. Cross-border expansion, multi-channel shopping, the mobile device and smarter back office technologies are transforming shopper expectations and experience, store operating models and business performance. Retail executives are looking to stay ahead of the curve and drive profit by offering a differentiated customer experience and increased business efficiency.

We work with retailers to help them master these challenges, using IT to take the customer experience and business efficiency to the next level. Building on a deep understanding of retailing that we have gained over the past thirty years, Fujitsu’s mission is to deliver a differentiated customer experience which will increase sales, operational effectiveness and customer satisfaction for our retail clients.

We deliver high-performance, best-of-breed hardware solutions, integrated software applications and multi-vendor lifecycle support services to help retailers around the world deliver on their brand promise and operate more effectively.

Spanning front- and back office, our portfolio includes point of sale, mobile and self service solutions, end to end retail & hospitality business applications including business analytics, customer loyalty and dynamic digital media, and a suite of managed IT services across the store, networks, applications and infrastructure.

Fujitsu is the emerging leader in cloud and the role of cloud technology and services for today’s retailers and hospitality organisations.

Watch the Mitchells & Butlers Case Study Video

Why choose Fujitsu as your IT partner?

  • End to end retail IT provider
    we are the only true one-stop shop for retail IT capable of delivering a fully integrated infrastructure – which means you can enjoy a more joined-up service, reduced cost of delivery and faster time to market for new solutions.

  • Retail IP
    over 30 years of retail experience and collaboration with retailers translates into solutions that are easy to integrate and cost-efficient to maintain and support.

  • Service excellence
    this runs through everything we do and is the reason some of the world’s largest retailers and hospitality organisations select us as their business IT partner.

  • Global reach
    we operate in all the major countries of the world and can support your in country or cross-border expansion plans.

  • Japanese heritage
    we are alone compared to our North American competitors in bringing our customers the value of Japanese technology and innovation; you can benefit today from tomorrow’s advanced business solutions.

Our Retail & Hospitality Offering

  • Retail Consulting
    we work with retailers to define the solutions to their business problems; we use simple, tried-and-tested toolsets to diagnose operational issues, identify business improvements and build the case for IT-enabled change. We specialise in customer experience consulting.

  • Point-of-Sale Solutions
    we offer a range of world-class point-of-sale solutions including hardware, software and associated services.

  • Self-Service Solutions
    our self-service solutions include self checkout, self scanning and interactive kiosks, hardware, software and services.

  • Mobile Solutions
    our mobile retail solutions include handheld payment devices, store associate performance management tablets and mobile-enabled retail software solutions.

  • Retail & Hospitality Applications
    we offer a range of retail & hospitality applications including multi-channel data integration, customer loyalty management, returns and store gift cards.

  • Digital Media Solutions
    we provide an end-to-end digital media service for retail (hardware, software and services) to drive customer engagement, performance improvement and operational efficiency.

  • Store Managed Services
    we are the world’s leading provider of store IT managed services to local and global retailers.

  • Cloud for Retail
    we are leading the world in bringing the value of cloud IT to our retail clients; our services include software-as-a-service, infrastructure on demand and innovative commercial models to reduce TCO (Total Cost of Ownership) and increase business agility.

  • Enterprise solutions and services
    in addition to our retail-specific solutions, we also offer a range of IT products and services for the wider enterprise including servers, storage, notebooks, system integration and legacy modernisation.