Frequently Asked Questions - Systemwalker Centric Manager

1. Common

Q1-1. What is Systemwalker CentricMGR?

CentricMGR offers "Lifecycle Management", which is one of the key concepts of Systemwalker. CentricMGR has four components: Deployment, Monitoring, Recovery, and Assessment, and provides an inventory management framework for managing network and system configurations. CentricMGR manages the entire lifecycle (Installation/Setup, Monitoring, Recovery, Assessment) of IT resources such as hardware, operating systems, networks, and applications. This centralized management efficiently reduces operation management costs.

Q1-2. What functions does Systemwalker CentricMGR provide?

• Deployment (Installation/Setup)
  Distributes software resources
• Monitoring
  Monitors network/system/application status, performance, errors, and business operation, and notifies administrators of events
• Recovery
  Handles problems (remote operation, remote power-on/off, automatic actions)
• Assessment
  Assesses network and system, manages licenses and software
• Framework
  Manages network and system configurations (inventory management)

Note: Available functions differ depending on the OS and the edition.

Q1-3. Do I need to dedicate a computer to the operation management server (OMS)?

Yes, you should install OMS on a dedicated computer. Running OMS on a computer that has business applications installed slows down its responses and may stall business operations.

Q1-4. Which is better suited to run OMS, Windows or Solaris OS?

In terms of functionality, there is little or no difference. However, some users prefer Solaris OS because of its known reliability.

Q1-5. Is it possible to use a Web browser to monitor systems?

Yes.
CentricMGR Web Console allows you to monitor systems from a remote location via the Internet. The PC does not need to have Systemwalker CentricMGR installed. You may check the operation status, and also use PDA to check the system status.

Q1-6. What are the differences between GEE, EE, and SE?

GEE (Global Enterprise Edition) manages global servers. EE (Enterprise Edition) manages cluster servers and improves reliability via fault-tolerant policies. SE (Standard Edition) is the standard model of CentricMGR.

Note: EE has all SE functions, and GEE has all EE functions.

Q1-7. What platforms does Systemwalker CentricMGR support?

To run the Operation Management Server: Solaris OS, Windows NT, and Windows 2000.
To run manageable systems: Solaris OS, AIX, HP-UX, Linux, Windows NT, Windows 2000, Windows 95, Windows 98, Windows Me, Windows XP, MSP, XSP, ASP, etc.

Q1-8. What optional components does Systemwalker CentricMGR offer?

Systemwalker CentricMGR offers optional components to support database and groupware products from various manufacturers. Optional components include:

• Systemwalker for Symfoware Server
• Systemwalker for Symfoware Navigator
• Systemwalker for Oracle
• Systemwalker Broadband Distribution option
• Systemwalker Resource Distribution option for server

Refer to the leaflet on each product for details.

Q1-9. What are the differences between Section Management Server (SMS) and Job Server (JS)?

SMS controls network traffic. It monitors and polls section performance of systems and the network, and transmits section events to OMS. It also works as a relay server for resource distribution.
JS processes jobs that are managed by OMS or SMS. It contains some of the functions that SMS offers, such as receiving and sending events that occur in a section, and relaying resource distribution.

Q1-10. What is the main purpose of installing Section Management Server (SMS)?

SMS controls network traffic. Use it when you need to monitor many nodes or distribute resources to many nodes. SMS is not necessary when you are monitoring a relatively small number of nodes.

Q1-11. Is the English version of Systemwalker CentricMGR available?

Yes.

Q1-12. What competitive products exist in the market?

Hitachi's JP1, IBM Tivoli, and CA's Unicenter offer similar functions.

2. Functions

2-1. Resource Distribution

Q2-1-1. How are resources distributed from servers to clients?

Resource Distribution in Systemwalker is initiated by system administrators. End users do not need to manually apply the resources they receive from the center. Administrators may create and distribute resource packages for a specific section or for the entire company.

Q2-1-2. What happens when resources are distributed to a client computer that does not have enough disk space?

After displaying an error message on the server and the client computer, the resource application aborts.
To prevent this error, use the Inventory Management function to detect computers that are out of disk space. Remote installation (pc#pkg) allows you to check the disk space before applying the distributed resources.
To recover from this error, delete unnecessary files on the server and the client to free up some disk space, and distribute resources again.

Q2-1-3. Does a distribution error on a client affect resource distribution to other clients?

No.

Q2-1-4. Is there any limitation on the number of jobs and the amount of resources?

No.

Q2-1-5. Is it possible to distribute resources from a server to an arbitrary server or client?

Yes.
You may use inventory information and define conditions to distribute resources to a particular server or client.

Q2-1-6. Is it possible to distribute resources to a specific drive on the target computer?

Yes.
You may specify a target drive for installing the downloaded resources. Remote installation (#pkg) allows the system to detect which drive has sufficient disk space before installing the resources.

Q2-1-7. Should a model PC be a dedicated computer?

A model PC does not have to be a dedicated computer, but it is highly recommended.
Note that a model PC must contain only an OS and target software for resource distribution. If other software is installed, file detection may fail while creating a remote installation package.

Q2-1-8 Is it possible to use the resources from a new maintenance version across the company on the day when we start a new business?

Yes.
You may create a resource package containing multiple business resources and distribute it to a specific section or to the entire company at once. Scheduling tools allow you to set the date and time when the resources become available for servers and clients.
Resource distribution handles a server and its clients as a group. This allows you to maintain the same version of resources for a server and its clients.

Q2-1-9 How do I use the Resource Distribution function to install software?

• If there is no installer, distribute and apply the software configuration file just as you do data resources.
• If the software uses silent installation (installation with a batch script), set the installer to start automatically and distribute it with the configuration file. The installer automatically starts after the system applies the files.
• If the software uses silent installation (installation with a batch script), set the installer to start automatically and distribute it with the configuration file. The installer automatically starts after the system applies the files.
  - Distribute a setup script with the software files.
  Use commercial software and create a batch file to handle interactive setup processes on a Windows GUI. Set the batch file to run automatically and distribute it with the software's configuration files. The batch file runs automatically after the system applies the configuration files.
  - Install the software remotely using a model PC.
  Use the model PC to create differential system information data before and after installing the software. Save this differential data as a remote installation resource, using the diff and installation procedures. Distribute the generated resources and apply them to install the software automatically.

Q2-1-10. Is it possible to distribute resources to a client while it is shut down?

Yes.
The distributed resources will be applied the next time the client is turned on. SMS must be running and connected when the resources are sent from OMS to SMS. However, the clients connected to SMS do not need to be running.

Q2-1-11. Does the forced-distribution function successfully distribute resources if the destination server or client is running but no user is logged on to the Windows system?

Resources will be distributed successfully, if the client is on Windows NT, Windows 2000, or Windows XP and it is running. For other clients, an authorized user must be logged on to the Windows system.

Q2-1-12 How can I check if the software distributed to a client PC has been applied?

Operation Management Server and Client allow you to check the status of resource distribution and application by resource, server, or client.

Q2-1-13 What resource distribution operations are available over a Web browser?

You may use a Web browser to check the status of resource distribution or view inventory information from a remote location.

Q2-1-14. Is there any way to reduce distribution load?

Yes.
Systemwalker provides the following functions for balancing the load when distributing large data sets or using a slow connection.

• Relay server
  Install a relay server between OMS and SMS to balance the load when distributing resources to many servers.
• Data compression
  Compress the data when registering resources to reduce the load. The compressed file will be expanded automatically after it has been distributed to the client. (Compression rate: 60%)
• Offline distribution
  When you have difficulties distributing resources online, use OMS to temporarily store the resources and distribution information on a medium such as CD or MO, then physically transfer them to section management servers and clients. Offline distribution allows you to manage the distribution status. You may perform offline and online distributions concurrently.
• Split distribution
  Distribute specific sizes of resources at specified intervals between servers.
• Advance distribution
  Divide the resources into a few groups and distribute them in advance between server and client.

Q2-1-15. Is SMS always required when distributing resources from server to client? Are there any guidelines for installation of SMS?

SMS is not always required.
Depending on the number of clients, you may configure multi-layer operation systems (from two-layer to n-layer). Although there is no restriction in the number of clients per server, we recommend that you have no more than 50 clients in order to optimize distribution performance. If an SMS manages more than 50 clients, you may need to restrict connection hours.

Q2-1-16. Is it possible to distribute resources to portable PCs (PDA)?

Yes.
The Client function allows you to distribute resources via public circuit. The Client function for mobile terminals supports PDAs such as Windows CE and Palm OS devices.

2-2. Network Monitoring

Q2-2-1 What network monitoring operations are available for Systemwalker CentricMGR?

CentricMGR lets you perform the following monitoring operations:

• Monitor SNMP trap for error management
• Collect performance information (MIB) and view it in graphs for performance management
• Manage multivendor LAN environments via an easy-to-use graphical display

Q2-2-2 Is it possible to monitor IPv6?

Yes.
You can monitor operation of IPv6 interfaces (dual stack nodes).

Q2-2-3 Is it possible to manage third-party networking devices?

Yes.
You can monitor operation of IPv6 interfaces (dual stack nodes).

Q2-2-4 Is it possible to manage networking devices on a LAN-WAN-LAN environment?

Yes.

Q2-2-5 Is it possible to monitor hubs and routers as well as servers and clients?

Yes, you can monitor SNMP agent-compliant devices (hub/router). If you integrate with Systemwalker Network Assist, you can monitor the device status for each port. Integrating with CiscoWorks 2000 allows advanced management of Cisco's network devices.

Q2-2-6. Is it possible to log performance information from the network/system?

Yes.
You may export the agent log collected by MIB to a CSV file. You may also view performance information in a graph. Integrating with Systemwalker PerfMGR provides additional graphs for viewing information.

Q2-2-7. Is it possible to monitor errors while the SNMP agent is not running?

You can monitor the node as long as the communication to the node is available via a TCP/IP connection, since traps can be generated at linkup or linkdown.

Q2-2-8. Is any product besides Systemwalker CentricMGR required to monitor network performance?

In general, Systemwalker CentricMGR is all you need to perform network and trap monitoring.
For more specific monitoring and management, we recommend the following Systemwalker family products:

• Systemwalker IP NetMGR for service level monitoring
• Systemwalker Network Assist for managing Fujitsu's networking devices
• Systemwalker Network Topology Manager for monitoring Virtual LANs (VLANs) and networks with a topology map.

Integrating with CiscoWorks 2000 provides advanced management tools for Cisco's networking devices.

Q2-2-9. How many nodes can I monitor with CentricMGR?

Installing SMS as a relay server allows you to monitor tens of thousands of nodes.

Q2-2-10. Can I check to see if servers and router are running?

Yes.
The status of servers/clients/LAN devices (nodes) is indicated in the following colors on the network configuration diagram. The diagram indicates any errors that occur on critical nodes.

• Green: SNMP agent service has been started
• Blue: SNMP agent service has been started, but some interfaces are down
• Light Blue: Node (TCP/IP connection) is up, but the SNMP agent service has not been started
• Yellow: Node (TCP/IP connection) is down or disconnected

Q2-2-11. How can I prevent problems in network or system performance?

Network traffic and server performance are monitored according to a preset threshold. OMS receives a notification when the threshold value is exceeded. This notification helps you prevent problems in network traffic and server performance.

Q2-2-12. What kinds of threshold values are used to monitor network traffic?

There are two types of threshold values:

• Service level monitoring
  The value is set when designing the network. The system continually monitors this value to ensure it is not exceeded during operations. This threshold value can be omitted. If you omit it, the system determines the optimal value based on the network type (Ethernet, FDDI, and WAN).
• Baseline monitoring
  The threshold value is determined from the statistics on network traffic. The system monitors the traffic by continually comparing this value with the current value. You may compare the current value with the threshold at scheduled times.

Q2-2-13.How can I perform baseline monitoring? The network traffic reaches 100% during FTP connection on the LAN. Does baseline monitoring red-flag this normal event?

Baseline monitoring uses statistics to determine what is normal for your network traffic. It sends a warning when it detects a new tendency in traffic status. Temporary peaks in traffic do not trigger a warning event.

Q2-2-14 How does CentricMGR display network/system performance information?

The following two types of performance monitoring maps allow you to view traffic information such as the number of bytes, packets, and usage, for each interface. The maps also display server performance information such as CPU and memory usage, enabling you to quickly detect performance problems.

• Node-oriented map
  Shows the connections between nodes. The subnet of the specified node appears at the center. Surrounding it are the monitored nodes in the same subnet, and surrounding the nodes are subnets related to each node. This map shows traffic information about connected nodes (including hubs and routers) as well as performance information for each node's server.
• Pair node map
  Shows the connection between any two specified nodes, information on traffic, and information on server performance.

2-3. System Monitoring

Q2-3-1 What kind of messages can be monitored?

It depends on the monitored system.

For UNIX:

• Messages logged by systems and services in the system log
• Events (messages) monitored by Systemwalker CentricMGR functions
• Events (messages) monitored by integrated products other than Systemwalker CentricMGR
• Messages logged by applications in the system log
• Messages output by applications to generic files

For Windows NT Server/Windows 2000:

• Messages logged by systems and services in the event log
• Events (messages) monitored by Systemwalker CentricMGR functions
• Events (messages) monitored by integrated products other than Systemwalker CentricMGR
• Messages logged by applications in the event log
• Messages output by applications to generic files

For ASP:

• Messages obtained by the ASP Systemwalker agent

Q2-3-2 Can I select the messages that I need to monitor?

You may filter messages to monitor only the necessary ones. This allows you to control the network load.

Q2-3-3 Is it possible to handle reported system errors?

Remote operation allows you to handle errors by directly connecting to the system on which the error occurred. You can use remote commands manually or automatically to resolve problems. You may restart the application when it has been stopped.
The administrator can perform prompt recovery operation by predefining action commands in a recovery flow chart.

Q2-3-4 Is the Monitor window the only way to monitor systems?

No.
You may configure the system to automatically notify you of events by e-mail, audio notification, pop-up messages, PATLITE, etc.

2-4. Application Monitoring

Q2-4-1 What kind of application monitoring does Systemwalker CentricMGR offer?

• Operation status monitoring
• Performance monitoring
• Performance monitoring

Q2-4-2 Is it possible to monitor application messages that are not logged in the system log or the event log

Messages can be monitored for applications that can output messages to log files in text format. You must register the name of the log file and the messages in advance to monitor the application.

Q2-4-3 What kind of operation status can CentricMGR monitor?

You can monitor the status of any resident processes. You cannot monitor processes of applications that do not reside on servers (that is, applications that start on demand and exit when done).
You can monitor the following applications:

• Executable files on UNIX servers (reported by the ps command)
• Executable (*.exe) files on Windows NT/2000/XP servers (listed in the Task Manager window)

Q2-4-4 How can I monitor application status?

Application monitoring checks if applications are running according to the defined operating conditions (policies). CentricMGR sends an event notification if a policy violation occurs, if the application is not running during scheduled hours, or if the application is still running after the scheduled end time.
Required settings:

• Start time
• End time

Q2-4-5 What kind of application performance can CentricMGR monitor?

You can monitor the following performance information for applications:

• Running time: the time elapsed since startup
• CPU usage: CPU hours that the process uses
• Virtual memory: the amount of virtual memory allocated to the process

You can monitor the following threshold values:

• CPU usage: CPU hours used by the currently running process
• Virtual memory: the size of allocated virtual memory
  You can also view these threshold values in a graph.

Q2-4-6 What kind of operating status can CentricMGR monitor for Internet servers?

You may monitor the operating status of WWW, proxy, DNS, and firewall services running on an Internet server. You may also monitor the Web server security and the firewall.

2-5. Business Monitoring

Q2-5-1 What kind of business monitoring does Systemwalker CentricMGR offer?

CentricMGR allows you to monitor all IT resources: network, system, hardware, and applications. Regardless of how complex your configuration is, CentricMGR's graphical views let you easily identify which IT resources and business operations could be affected by a problem in any IT resource. In the event of a problem, the notification feature alerts the person in charge of the business operation via e-mail. Predefined, prioritized recovery actions enable the system to smoothly recover from errors.

Q2-5-2 How does CentricMGR display an event's impact on the business operations?

When CentricMGR detects an error or policy violation in a business operation, each affected folder in the tree view turns red, so that you can see the extent of the systems affected. You may associate symbols with each type of error, so that you can quickly identify the severity of the error just by looking at the tree view. For example, you could use a yellow X to denote IT resources that are slightly affected, and a red X to denote resources that are seriously affected.

Q2-5-3 What does "business operations" refer to in Systemwalker CentricMGR?

A "business operations" refers to a group of IT resources that your business uses in an operation process. The Business Monitor function allows you to customize relations between IT resources and their impact on the business operation.

2-6. Notification to Administrator (Automatic Action)

Q2-6-1 What notification methods are available other than displaying the event in the Monitored window?

• E-mail (over a PC, mobile PC, or mobile phone)
• Microsoft Mail
• PATLITE (lighting and audible alarm notification)
• Pop-up messages
• Audio text, WAV files, or beeps
• Pager
• Helpdesk trouble tickets

2-7. Managing Problems (Helpdesk)

Q2-7-1 Is it possible to search problems that occurred in the past?

You may search the problem history using keywords (message ID, date, person in charge, etc.). Full text search is available in the Lotus Notes database.

Q2-7-2 Do I need any software to use the Helpdesk function?

Helpdesk has its own Helpdesk database. No additional software is required. You can use the retail database (sold separately).

Q2-7-3 Is it possible to integrate Helpdesk with Lotus Notes?

Yes. You can receive Helpdesk trouble tickets in Lotus Notes. For the Helpdesk functions, you can also use the Lotus Notes database.

Q2-7-4 Is it necessary to install Helpdesk Server on a dedicated computer?

In general, you will install the Helpdesk server and OMS on the same computer. However, it is possible to store the Helpdesk database on another computer.

2-8. Handling Problems (Remote Operation)

Q2-8-1 What remote operations are available for monitored servers and clients?

You may remotely view and operate Windows servers and clients on your monitor. Available remote operations include sending and receiving screens, file exchange, and message exchange.

Q2-8-2 Can I operate a UNIX system from Systemwalker?

Systemwalker for UNIX does not support remote operation, because UNIX already supports remote operation. Use X-Windows or telnet to operate a UNIX system from a remote location. You can execute telnet from the Monitor window of Systemwalker CentricMGR.

Q2-8-3 Is it possible to remotely restart the operating system?

Yes.

Q2-8-4 Can I log on to the OS from a remote location?

Remote logon is available on Windows NT, Windows 2000, and Windows XP. You need Windows 2000 Service Pack 2 or Service Pack 3 to remotely auto-start the Remote Operation Client on Windows 2000.

Q2-8-5 Are remote operations available via the Internet?

Yes.
Transferred data are encrypted between Systemwalker CentricMGR systems to ensure security.

Q2-8-6 How can I set security options for remote operations?

Experts (EX) must authenticate themselves in order to perform remote operations on clients (CL). You can create lists of authenticated users on the client and grant privileges for remote operation or read-only access.

2-9. Handling Problems Automatically (Automatic Action)

Q2-9-1 How can I define automatic recovery actions for problems?

You may predefine recovery commands for events. When an event occurs, the specified command will execute automatically.

Q2-9-2 What actions are available for automatic recovery, besides the recovery commands?

Available actions are:

• Generating SNMP traps
• Launching applications
• Executing remote commands
• Creating logs in the event or application log
• Issuing Helpdesk trouble tickets
• Playing audio text, WAV files, or beeps
• Sending messages by Microsoft Mail or e-mail
• Sending pop-up messages
• Sending messages to pagers

2-10. Handling Problems Automatically (Recovery Flow)

Q2-10-1 What is the recovery flow? What benefits does it offer?

The recovery flow defines a series of actions such as commands and administrator verification. Running the recovery flow function allows you to quickly and easily restore normal business operations.

Q2-10-2 Is it possible to run the recovery flow actions automatically?

Yes.

Q2-10-3 Is it possible to define a recovery flow that includes operator actions?

You may create a recovery flow that includes opportunities for operator actions, such as executing remote commands. If you include operator verification in the recovery flow process, the automatic process will pause at the appropriate time to prompt the operator's action. The recovery flow process resumes once the operator performs the specified task.

Q2-10-4 Is it necessary to install Systemwalker CentricMGR on the node to execute commands?

Yes. You must install Job Server or SMS.

Q2-10-5 Is the execution of recovery flow actions logged in the log file?

Yes. The log file allows you to see the history of recovery flow operations and verify the results.

Q2-10-6 How many recovery flows can be registered?

It depends on the size of database specified during the installation. Basically, it is unlimited.

2-11. Network/System Evaluation

Q2-11-1 How is information reported, and which information is included?

CentricMGR provides graphs that enable you to view network/system performance. Integrating CentricMGR with Systemwalker PerfMGR provides additional graphs that analyze the details of system performance and allow you to categorize monitored events.

Q2-11-2 What kind of information do the graphs display?

Three default graphs show the number of events over time for each of the following:

• Monitored event types: network, system, resource distribution, application, security
• Attribute types: general messages, response requests
• Status: Under investigation, New, Resolved, Deferred, Responded

2-12. License Management

Q2-12-1 How are the licenses managed?

License Management helps you to manage the number of software installations on Windows servers and clients. If the number of installations exceeds the purchased number of licenses, an icon changes to warn the administrator.

Q2-12-2 Is the license management associated with Inventory Management?

Yes. Licenses are managed according to the software information collected by the Inventory Management function.

Q2-12-3 Is it possible to manage licenses for Windows servers and clients when OMS is running on Solaris OS?

Yes.

2-13. Managing Software (Metering)

Q2-13-1 What kind of software can be analyzed?

Only interactive applications such as Microsoft Office. An interactive application opens a window when launched.

Q2-13-2 What system is supported for analysis?

Windows clients.

Q2-13-3 Is a relay server required for the Metering function?

You should install a relay server to balance the load on the OMS and network, if the server manages a large number of clients. Although the number of clients per relay server depends on the environment and the operations, a rule of thumb is to use a relay server if you need to manage more than 200 clients.

2-14. Managing Network Configuration

Q2-14-1 What is network configuration management?

Network configuration management enables you to check your network configuration and manage your assets. CentricMGR helps you manage your network configuration by automatically detecting systems (servers/clients) and network devices (nodes) such as routers and hubs on the network, and displaying them in the Monitor window. You may export the collected information to a CSV file and view it in spreadsheet applications such as Excel.

Q2-14-2 What kind of information is collected from nodes?

The system collects IP addresses, node names (host names), and MAC addresses. For the nodes that have the SNMP agent running, you may also collect information on the operating system (OS) and manufacturer. Note that the SNMP agent is included in the OS.

2-15. Managing System Configuration (Inventory Management)

Q2-15-1 What kind of information is collected for inventory?

CentricMGR collects the following hardware and software inventory information for clients (Windows) and servers (Solaris OS/Linux/Windows):

• Hardware information
  Computer name, CPU, physical memory size, BIOS version, Windows version, OS service pack, clock rate, drive allocation, disk capacity, free disk space, Mac address, IP addresses, etc.
• Software information
  Installed software, version, executable files, manufacturer, etc.
• User information
  Asset management number, administrator's name, and operation management information provided by the user such as rental information.

Q2-15-2 Can collecting a large amount of inventory information overload the network?

It can, but usually does not. Inventory Management compares current and previous inventory information and stores only the delta, to minimize the load on the network. You can schedule inventory management to occur during restricted connection hours to further minimize demands on the network.

Q2-15-3 Is the dictionary for collecting software information provided?

No.
For Windows 95/98/Me/XP/NT/2000, a dictionary is not necessary because software information is collected from the registry. For software that does not store information in the registry, you need to register the software name and file size on OMS.

Q2-15-4 How do I view the collected inventory information?

CentricMGR provides a GUI that allows you to view the inventory information and export it to a CSV file or to a database. You may use Excel, Lotus Notes, SQL server, or Oracle to edit or search the information.

Q2-15-5 How can I use the collected inventory information?

Inventory information enables you to check hardware and software resources to ascertain why an error occurred on a server or client. You may also use it to check the available disk space or specify target computers before distributing resources. For example, you can use inventory management records to distribute resources to Windows 2000 clients only.

2-16. Console (Monitor Window)

Q2-16-1 Is a background image (e.g., map and office layout diagram) provided for the Monitor window?

No. You may use Paint to create an image, and specify it as a background image. Node icons are provided for OS and versions.

Q2-16-2 How can I use Systemwalker CentricMGR monitoring consoles?

CentricMGR provides three types of monitoring consoles. You can customize the icons and background images on each console.

• Systemwalker Console: Business Monitor
  Suitable for monitoring network, systems, and applications. The graphical view allows you to locate errors and identify the affected business operations. You can initiate recovery operations from the Monitor window.
• Systemwalker Console: System Monitor
  Suitable for monitoring and operating networks and systems.
• Systemwalker Web Console
  Allows you to use CentricMGR functions over a Web browser without installing Systemwalker. Administrators can receive event notifications via e-mail or pager, and view events from a remote location. Helpdesk operations such as issuing trouble tickets and responding to Q/A tickets are also available.

Q2-16-3 What can I do with the Web Console?

The Web console allows you to:

• Monitor operations, including MIB monitoring and event monitoring, and problems that occur in networks, systems, and applications
• Monitor network and system performance
• Perform Helpdesk functions
• View the results of resource distribution
• Execute remote commands, except for defining the environment

2-17. Installation Support

Q2-17-1 What are the differences between Installation Support and Resource Distribution?

Installation Support allows you to install Systemwalker CentricMGR or Systemwalker OperationMGR remotely and automatically. Once an administrator manually installs Systemwalker CentricMGR on OMS, subsequent installation to servers/clients can be done remotely. The improvements in setup and maintenance are substantial. Resource Distribution allows you to distribute and install commercial software and business applications through the network. Administrators can perform bulk distribution and management of resources on multiple servers and clients in a dispersed system. This capability significantly reduces the administrator's workload.

Q2-17-2 What kind of products can I install with Installation Support?

Systemwalker CentricMGR and Systemwalker OperationMGR.

Q2-17-2 Can I upgrade the version of Systemwalker with Installation Support?

Yes.

Q2-17-3 Is it possible to set operation environments remotely?

Yes. You can centrally manage operation policies and rules from an OMS and remotely apply them to servers over distributed networks. This allows you to streamline cumbersome tasks such as setting up servers individually over distributed networks and enforcing consistent rules across an organization.

Q2-17-4 Is it possible to install clients as well as servers with Installation Support?

Yes, you can install both servers and clients. However, you cannot install OMS or OMC with Installation Support.