Design-thinking workshops strengthen the Organisational Development at Driver and Vehicle Agency, enable an honest conversation with employees and support its digital transformation programme

The Driver and Vehicle Agency (DVA) provides driver and vehicle testing, licensing and enforcement in Northern Ireland. It ensures compliance with the requirements of all relevant European and national legislation. DVA has embarked upon a major business transformation programme. The aim is to create a cohesive, modern and responsive organisation that provides effective regulation and accessible services to the public and transport industry.

DVA wanted a clear picture of current and future roles to facilitate the ongoing digital transformation of the organisation.

Fujitsu conducted a workplace, worktype and workstyle analysis for key employees