Driven by multimedia consumption and the data explosion, network traffic is increasing exponentially with no foreseeable limits. In this fast-paced and highly competitive industry, network service providers (NSPs) must constantly focus on maintaining profitable revenue streams and business models by building and leveraging customer relationships. This requires increasing investment in network capacity and systems that meet rising customer expectations.
Fujitsu is uniquely positioned to help NSPs master these challenges. Fujitsu is a unique ITC company – an IT product and services partner and an end-to-end telecoms equipment manufacturer (TEM) in one. This combination of capabilities enables Fujitsu to intimately support the communications requirements of both network operators and enterprise clients to deliver comprehensive, fully integrated solutions.
Fujitsu's offerings encompass NSPs' full customer, consumer or business lifecycle. The relationship starts with customer acquisition systems via multimedia services or retail operations. This is then followed by service activation through operation support systems (OSSs) and integration into business support systems (BSS). That then establishes the basis for the billing and customer relationship management (CRM) systems that power end-user customer service centers.Fujitsu provides support all along the way. We have delivered systems for customer acquisition, CRM, BSS and OSS for many NSPs globally. Our Customer Service Desks support end users worldwide.
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