Fujitsu Digitally Transforms Retail Communications with Wearable Solution
- First-of-its-kind software connects Fujitsu’s point of sale and self-checkout systems with smartwatches
- Software pushes instant alerts to staff, enabling faster issue resolution for any in-store issues
- Enhances store management operations to drive both productivity and customer satisfaction
The Fujitsu solution provides retail staff, from cashiers to managers, with instant access to important messages and updates, cutting response times and helping ensure entire stores can operate smoothly and better serve customers at the point of sale (POS). The software can be configured to push alerts, either automatically or manually to smartwatches, directly from Fujitsu SCO systems.
These instant notifications deliver an all-round improvement to the checkout experience, both for customers and staff. For customers, the Fujitsu system makes it possible to quickly and easily summon help during the checkout process, for example in removing security tags from a high-value item, or in conducting age verification when self-checkout customers are buying alcoholic beverages – and to receive notification via the POS terminal to confirm help is on its way. These notifications can even be allocated according to staff responsibilities. Retail staff also benefit from being able to more efficiently handle tasks which traditionally involved going elsewhere in the store, to confirm age verification and to run price checks.
Richard Clarke, Vice President Global Retail Business Development at Fujitsu, comments: “The digital transformation of retail communications is long overdue. We are replacing outdated methods of sharing information with a solution bringing together our smart POS and SCO technology with easy to use, popular wearables. This new form of in-store communication delivers benefits from the back-office, where we enhance operations oversight and business intelligence, to the front end, where we improve productivity and customer satisfaction.”
Alerts sent to wearables generate a haptic/vibrating notification of prioritized issues. Actions requiring physical input, such as manager overrides, can be handled directly on the device.
The new Fujitsu solution also eliminates the need for antiquated and insecure in-store intercom systems. Leveraging Fujitsu’s wearable alerts systems, staff members can be discreetly notified to handle sensitive tasks, for example alerting a front-end store manager when a POS needs to be replenished with cash, or providing an alert regarding a possible shoplifter. In addition, the software utilizes QR barcodes, which allows employees to access secure management functions within applications, such as Fujitsu POS.
Notes to editors
1Compatible with select devices using Android 4.4 and later with at least 1.5GB RAM. Supported devices may vary by carrier and device. Some features may be limited on some devices.
2The Fujitsu Connected Retail concept
Fujitsu’s international strength and continuous investment in technology innovation allows the company to deliver consistent services to its customers. Fujitsu is committed to using its size, scope and experience as one of the world’s largest IT companies to deliver global capabilities with local responsiveness and know-how. This encompasses:
- In more than 100 countries around the globe
- End-to-end portfolio of retail applications, devices and supporting services
- One-stop-shop with the majority of products and solutions developed by Fujitsu
Fujitsu retail solutions cover the whole value chain – from store, warehouse and headquarter to the backbone in the data center. It transforms the customer experience in stores and across channels, and has the retail solution intellectual property, process knowledge and integration skills to make a difference.
Fujitsu is delivering comprehensive value for over 500 retailers in 52 countries and powering over 82,000 stores worldwide. With more than 50 years’ experience in retail and a broad portfolio of retail solutions backed by enterprise ICT products and services, Fujitsu is in a unique position to deliver Connected Retail solutions for its customers.
Fujitsu is the leading Japanese information and communication technology (ICT) company offering a full range of technology products, solutions and services. Approximately 156,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Fujitsu Limited (TSE: 6702) reported consolidated revenues of 4.7 trillion yen (US$41 billion) for the fiscal year ended March 31, 2016. For more information, please see http://www.fujitsu.com.
About Fujitsu EMEIA
Fujitsu enables customers to capitalize on digital opportunities with confidence, by helping them to balance robust ICT and digital innovation. Fujitsu’s full portfolio of products, solutions and services gives its customers a competitive advantage in the era of digital transformation. In Europe, the Middle East, India and Africa (EMEIA) the company employs more than 29,000 people. For more information, please see http://www.fujitsu.com/fts/about/
All other company or product names mentioned herein are trademarks or registered trademarks of their respective owners. Information provided in this press release is accurate at time of publication and is subject to change without advance notice.
Date: 03 March, 2017