Dublin City Council is now able to manage its assets with total real-time visibility

The customer

Dublin City Council (DCC) is the authority responsible for local government in the city of Dublin in Ireland. It is responsible for housing and community, roads and transportation, urban planning and development, amenity and culture and environment in this city of over half a million residents. The Council has 63 elected members, 5,589 employees and is the largest local council in Ireland.

The challenge

Dublin City Council relied on a variety of legacy systems to record the status of important assets, involving significant levels of manual intervention. It wanted to find a smarter way of managing its assets with total real-time visibility.

The solution

Following a detailed tender process, the Council selected Fujitsu, based on its tender proposal and the strong references provided. Fujitsu in conjunction with Pitney Bowes configured and deployed the Confirm Software Solution in the Road Maintenance Division of the Environment & Transportation Department and integrated it with the Council’s customer service (CRM) solution.

The benefit

• All inspection requests are now logged in the Confirm system, complete with GIS co-ordinates so they can be viewed on a map
• The Confirm app means users can view data on the move and update progress onsite
• Fujitsu has integrated Confirm with the CRM which means that when the public report needed repairs online via the Council’s website (iSupport) or via www.fixyourstreet.ie, their enquiry or service request will get to the relevant Council personnel much quicker and easier

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