Following discussions with Fujitsu, Bolton Council chose to use Oracle Enterprise Asset Management (EAM) – an integrated module within the eBusiness Suite. As a result, the solution would integrate seamlessly with the Council's existing ERP and CRM solutions including Oracle TeleService, Field Service, Inventory, Purchasing, Accounts Receivable, Project Accounting and General Ledger.
The solution was designed to achieve efficiency savings by automating support tasks with workflow enhancements and so reduce the number of full time staff required to manage the related processes. It was also focused on achieving continuous improvements in a number of key areas, including improved customer access, with service request being easier to track and linked seamless to the CRM systems.
The Borough of Bolton in Greater Manchester is home to over 260,000 people and one of the best performing local authorities in the country, with a top rating of four stars under the new Comprehensive Performance Assessment.