"We are currently handling 150,000 cheque instruments per day at approximately double the previous capacity. This has resulted in a significant enhancement in customer satisfaction and better retention."
Mr. LM Mishra, Assistant General Manager, Information Technology Services Department, State Bank of India
The State Bank of India (SBI) is an Indian multinational providing public sector banking and financial services. Headquartered in Mumbai, it is a government-owned corporation with assets of US$388 billion and 17,000 branches, including 190 foreign offices, making it the largest banking and financial services company in India by assets. The bank traces its ancestry through the Imperial Bank of India to the founding, in 1806, of the Bank of Calcutta, making it the oldest commercial bank in the Indian Subcontinent.
SBI’s earlier installed base was operating in a distributed architecture spread across multiple locations which used to take days to clear each cheque instrument while information was not readily available centrally.
The bank engaged Fujitsu, along with application vendor NCR, to centralise this system into one data centre that provides near instant cheque clearing combined with total data visibility of its inventory.
Read the full State Bank of India case study (194 KB/A4, 2 pages)
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