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  4. The Pharmacy Guild of Australia operates on-line solution to simplify application, approval and payment of claims

The Pharmacy Guild of Australia operates on-line solution to simplify application, approval and payment of claims

"As a customer of Fujitsu we are used to short lines of communication, services from a single source and competent advice. At the same time, the many years of expertise and numerous references within the logistics sector also spoke volumes for renewed cooperation."

Michelle Quester, National Manager, Agreement Programs Operations, The Pharmacy Guild of Australia

The customer

The Pharmacy Guild of Australia is the organisation that represents and supports the national network of 5,450 community pharmacies that deliver medicines, medication management and related services to Australian citizens.

Founded in 1928 and now with offices in every State and Territory, the Guild is the national peak body representing community pharmacies who play a vital role in ensuring that primary health care and associated services are provided to the same high quality in all communities throughout the country, from the major cities to the most remote outback and island locations.

The challenge

When the Government asked the Guild to introduce a new online system to manage the application, assessment and payment of claims by pharmacists, for a range of patient consulting services and medication management programs, it faced a substantial challenge – and a very tight, fixed deadline.

The solution

The Guild selected the Fujitsu Grants Manager online portal, combined with Microsoft Dynamics CRM, with help desk expertise and ongoing support.

The benefit

  • Submission of claims and management, decision-making and payment process is faster, more efficient, secure and transparent
  • Costs associated with the previous, paper-based system have been removed
  • Highly complex project was delivered on time, on budget in just eight weeks, enhancing the Guild’s reputation as a trusted and reliable supplier to the Australian Government


Read the full Pharmacy Guild case study (220 KB/A4, 2 pages)


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