One of the world's largest companies chose Fujitsu to undertake its desktop transformation project through the award of a Managed Service contract.
This was primarily focused on the provision of service desk, back-office support, field services and network services, managed through a centralised European support centre.
Key to the success of the project was the consolidation of many small, localised helpdesks and support processes, which many employees were reluctant to lose. More fundamentally, users were also suspicious about the reason for the change and what may happen in the future.
Note: For business reasons the name of the organisation has been withheld.