GTM-WFSHMMD
Skip to main content
  1. Home >
  2. News >
  3. Press Releases >
  4. 2005 >
  5. The Harvard Business Review offers an insight into Fujitsu's new approach to customer service

The Harvard Business Review offers an insight into Fujitsu's new approach to customer service

March 01, 2005

Featured in the Lean Consumption article by James P. Womack and Daniel T. Jones, the authors review initiatives by organisations around the world to improve customer service by adopting established principles in new areas of business.

"Lean production transformed manufacturing. Now it's time to apply lean thinking to the process of consumption. By minimising customers' time and effort and delivering exactly what they want when and where they want it, companies can reap huge benefits?"

Purchase the article in the Harvard Business Review 1st March 2005 (http://harvardbusinessonline.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=R0503C)

About Fujitsu

Fujitsu is a leading provider of information and communication technology (ICT)-based business solutions for the global marketplace. With approximately 170,000 employees supporting customers in over 100 countries, Fujitsu combines a worldwide corps of systems and services experts with highly reliable computing and communications products and advanced microelectronics to deliver added value to customers. Headquartered in Tokyo, Fujitsu Limited (TSE:6702) reported consolidated revenues of 4.5 trillion yen (US$55 billion) for the fiscal year ended March 31, 2011. For more information, please see: www.fujitsu.com.

Date: 01 March, 2005