"The main reasons for choosing Symfoni ESM were the understanding of Coop’s business needs, Symfoni’s documented expertise in the ESM area and the implementation methodology."
Lise Hugdahl Responsible for Service Management, Coop Market Norway
Coop is one of four major grocery chains in Norway and currently operates more than 800 grocery stores in five chain concepts: Coop Obs!, Coop Extra, Coop, Coop Mega and Coop Market. Coop has also 30 large building warehouses and several specialist profiles. Coop is owned by customers themselves through their membership in one of 106 co-operatives. As of today, Coop has 1.4 million members.
Coop Market Norway had an outdated IT Service Management solution. It was looking for a solution which included the entire organization and could support other departments like HR, accounting, administration and operations.
It selected ServiceNow, an Enterprise Service Management solution from Symfoni, a Fujitsu company.
Read the full Coop case study (1.64 MB /A4, 2 pages)