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Fujitsu Limited


Update Regarding Sony Battery Pack Replacement Program


October 17, 2006 — On September 28, 2006, Sony Corporation announced a voluntary replacement program for certain Sony-made battery packs. In response to Sony's announcement, on September 30 we announced our decision to cooperate with Sony's voluntary battery replacement program by offering voluntary replacement of the Sony-made battery packs in specified Fujitsu notebook PC models.

Customers outside Japan needing to replace the Sony-made battery packs in their Fujitsu notebook PCs will be able to access information regarding replacement procedures on our country and regional portal websites (see list at http://www.fujitsu.com/global/worldwide/) beginning from late October. Details on the posting of this information will be provided later on the respective country/regional websites. Please note that this voluntary replacement program covers the specified Sony-made battery packs only; the notebook PCs themselves will not be replaced .

Based on additional information that we have received from Sony, we are at this time revising the list of Fujitsu notebook PCs that are subject to this voluntary replacement program. Customers are advised to confirm whether their PC model is included in the program by reviewing the revised list and explanations below.

Sony has stated in its announcements that the potential for battery pack overheating incidents to occur may be affected by variations in the system configurations of different notebook computers. We have received confirmation from Sony that, based on its investigations, no particular problems have occurred involving Fujitsu notebook PCs with the indicated Sony-made battery packs, since the system configurations of our notebook PC models are different from those of Dell’s and Apple Computer’s products. We will provide customers with any information regarding use of notebook PCs subject to the battery replacement program during the period prior to replacement as soon as we receive any such information as per Fujitsu’s repeated inquiries made to Sony.

For your reference, as of this time, we can reiterate that we are not aware of any instances of battery pack problems involving Fujitsu notebook PCs similar to those that have been announced by Dell and Apple Computer.


For Our Customers:

How to check your battery pack

Please follow the following steps to check whether your battery pack is subject to the voluntary replacement program.

  1. Check the model name of your PC
  2. If it is one of the models listed below, check the part number (P/N) and lot number of the installed battery pack.

[Fujitsu Notebook PCs Subject to the Voluntary Battery Pack Replacement Program]

Models Sold Outside Japan

Series Name Model Names
LIFEBOOK Series P1510, P1510D, P7120, P7120D
S7020(*2), S7020D(*2), S7021(*1,2), S7021D(*1,2), S7025(*2), S7025D(*2)
C1320, C1320D, C1321(*1), C1321D(*1)
Q2010(*1,2)
T4210(*1)

*1. These models were not included in the list of affected models in our notice dated September 30, 2006. They have been added as a result of receiving additional information from Sony and our own further investigations.

*2. Battery packs made by vendors other than Sony may be installed in these models. Please check the P/N as explained below.

To identify the model name of your computer, please check the label on the bottom of your computer.

Models Sold in Japan

[ FMV-BIBLO LOOX ]

Series Names Model Names
FMV-BIBLO LOOX T Series T70M, T70M/T, T70MN, T70R, T70R/T, T70RN, T70S, T70S/V, T70SN,
T50M, T50R, T50RN, T50S, T50SN,
FMV-BIBLO LOOX P Series P70R, P70S
FMV-BIBLO LOOX Q Series Q70TN (*1, 2)

*1. These models were not included in the list of affected models in our notice dated September 30, 2006. They have been added as a result of receiving additional information from Sony.

*2. Battery packs made by vendors other than Sony may be installed in these models. Please check the P/N as explained below.

[ FMV-LIFEBOOK ]

Series Names Model Names
FMV-LIFEBOOK P Series P8210
FMV-LIFEBOOK Q Series Q8220(*1, 2)

*1. These models were not included in the list of affected models in our notice dated September 30, 2006. They have been added as a result of receiving additional information from Sony.

*2. Battery packs made by vendors other than Sony may be installed in these models. Please check the P/N as explained below.

[Sony Battery Pack Part Numbers (P/N) and Lot Numbers Subject to Voluntary Replacement Program]

The tables below list the part numbers (P/N) and Lot Numbers of the battery packs that are subject to the program. The tables cover all affected batteries, but not all batteries within the range of the Lot Numbers may be affected. Further details will be made available on the respective country/regional websites beginning from late October.

If your battery's P/N and Lot Number are not in the table, your battery is not subject to the program. If you have a battery accessory, please also check its P/N and Lot Number.

To identify P/N and Lot Number of your battery, please follow the following steps.

1) Remove the battery pack and check P/N and Lot Number on the battery.

For detailed procedures on how to remove the battery and identify P/N and Lot Number, please click the following link. How to identify Battery Pack's P/N and Lot Number.

2) Check whether P/N and Lot Number are listed in the tables below.



<P/Ns and Lot Numbers Subject to the Program>

Models Sold Outside Japan

Series Name Product Names Battery
P/Ns Lot Numbers
LIFEBOOK Series P1510, P1510D CP229720-01 5701 - 6425
CP229725-01 5704 - 6421
P7120, P7120D CP234019-01 5915 - 6426
CP234003-01 5Y11 - 6424
C1320, C1320D, C1321, C1321D CP255100-01 5624 - 6511
CP255108-01 5628 - 5Y15
S7020, S7020D, S7021, S7021D, S7025, S7025D CP267910-01 5919 - 6407
CP267915-01 5X04 - 6307
Q2010 CP283030-01 6403 - 6412
T4210 CP293420-01 6508 - 6510

Note: Second digit of the Lot Number is one of 1,2,3,4,5,6,7,8,9,X,Y,Z in this order.

Models Sold in Japan

[ FMV-BIBLO LOOX ]

Series Name Product Names Battery
P/Ns Lot Numbers
FMV-BIBLO LOOX T Series T70M, T70M/T, 70MN, T70R, T70R/T, T70RN, T70S, T70S/V, T70SN, T50M, T50R, T50RN, T50S, T50SN CP234020-02 5809 - 6425
CP234004-02 5810 - 6424
FMV-BIBLO LOOX P Series P70R, P70S CP229721-01 5X27 - 6424
CP229726-01 5X31 - 6421
FMV-BIBLO LOOX Q Series Q70TN CP283031-01 6410 - 6412

Note: Second digit of the Lot Number is one of 1,2,3,4,5,6,7,8,9,X,Y,Z in this order.

[ FMV-LIFEBOOK ]

Series Name Product Names Battery
P/Ns Lot Numbers
FMV-LIFEBOOK P Series P8210 CP229721-01 5X27 - 6424
CP229726-01 5X31 - 6421
FMV-LIFEBOOK Q Series Q8220 CP283031-01 6410 - 6412

Note: Second digit of the Lot Number is one of 1,2,3,4,5,6,7,8,9,X,Y,Z in this order.

Related links

•For worldwide customers. (English)
http://www.fujitsu.com/global/news/pr/n20060929-01.html
• For corporate customers in Japan (Japanese)
http://www.fmworld.net/biz/common/info/20060929/
• For retail customers in Japan (Japanese)
http://azby.fmworld.net/support/info/20060929/

Reference Information

• Sony Corporation Announcement
Sony to Initiate Global Replacement Program for Notebook Computer Battery Packs
http://www.sony.net/SonyInfo/News/Press/200609/06-090E/index.html


Customer Contacts

Fujitsu Computer Systems Corporation (US&CANADA)
Customer Support, Battery Exchange Program Website
Tel: 1-800-8FUJITSU (1-800-838-5487)
Website: http://www.computers.us.fujitsu.com/battery/


Fujitsu PC Asia Pacific Pte Ltd (Asia Pacific)
Customer Service (Contact Us)
Website: http://ww3.fujitsu-pcap.com.sg/registration/contact/index.html

Regional service centres
Website: http://www.pc-ap.fujitsu.com/support/warranty_local.html

Fujitsu Korea Limited (Korea)
Customer Support Center (Quick Response Center)
Tel: +82-1588-0179
Website: http://www.fujitsu.com/kr/support/fqrc/



The above information is true and accurate at the time of publication.