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  4. PegaSys Network Aware digitizes cabin crew and flight deck crew data of South African Airways

PegaSys Network Aware digitizes cabin crew and flight deck crew data of South African Airways

"Keeping up with technology can be something of a challenge. Fujitsu has been able to keep us going by digitising our cabin crew and flight deck crew data. We are going from strength to strength."

Shaun Pillay Head of Inflight Service and Logistics, South African Airways

South African Airways upgraded its Fujitsu PegaSys platform to include the Network Aware module, providing real-time fleet tracking using rich 3D visualisation.

Customer

Founded in 1934, South African Airways is the leading carrier in Africa, serving 56 destinations, in partnership with SA Express, Airlink and its low cost carrier, Mango. The SAA Group operates a fleet of 58 state of the art aircraft. Approximately 800 Flight Deck and 1,800 Cabin Crew serve thousands of passengers every month. SAA is the winner of the ‘Best Airline in Africa’ Award in the regional category for 14 consecutive years and the winner of ‘Service Excellence Africa’ for three years.

Challenge

South African Airways (SAA) is a long-time customer of Fujitsu PegaSys, which, although an industry leading product, had become a little dated. Its user interfaces, functionality and the general user experience needed upgrading to make crew schedules more efficient for enhanced productivity and employee satisfaction.

Solution

Fujitsu partnered with Constraint Technologies International (CTI), headquartered in Melbourne, to drive the next stage in PegaSys’ evolution and provide South African Airways with the tools it needs.

Benefit

  • PegaSys Network Aware (NA) adds mobility, enabling consolidated real-time fleet tracking data on a range of devices using rich 3D visualisation
  • PegaSys NA enables SAA staff to be in contact at all times and locations, transforming the workplace from being desk/PC-bound to full mobility
  • The Executive Management view provides real-time KPI rendering, such as on-timeperformance, load factor and cancellation

Download

Read the full South African Airways case study (301 KB/A4, 2 pages)