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  4. With an SAP based billing infrastructure, Tata Power Delhi Distribution is able to digitally monitor the energy consumption and payments

With an SAP based billing infrastructure, Tata Power Delhi Distribution is able to digitally monitor the energy consumption and payments

"Working as one team with up to thirty Fujitsu & Tata Power-DDL engineers, we were able to make it a remarkably fast implementation, taking just six months to complete. Our nearest competitor was proposing a two-year timeframe."

Satya Gupta Head of IT, Tata Power Delhi Distribution Limited

Tata Power-DDL partnered with Fujitsu to implement SAP IS utility for Goa Electricity Department, India, supporting over half a million customers with flexible billing.

Customer

Tata Power Delhi Distribution Limited (Tata Power-DDL) is a joint venture between Tata Power and the Government of Delhi which distributes electricity to a populace of 7 million. The company started operations on July 1, 2002 after the unbundling of the former Delhi Vidyut Board (DVB). With a registered consumer base of 1.51 million and a peak load of around 1764 MW, the company’s operations span across an area of 510 km2. Since 2005, it has enjoyed great success using SAP ERP services to reduce the need for manual intervention and improve business processes.

Challenge

Goa Electricity Department wanted to increase revenue, enable digital transformation, automate processes and introduce online functionality. In order to meet these objectives, Tata Power-DDL needed a systems integration and SAP application specialist partner for implementation of SAP ISU, ERP and CRM platforms.

Solution

Based on its long-standing relationship, it chose to collaborate with Fujitsu, which spent six months implementing SAP with required interfaces between SAP and non-SAP applications as well as the migration of data from existing legacy GED systems.

Benefit

  • Replaced an almost entirely paper-based system with a standardized, automated platform enabling end-to-end billing, from the call center to online payments
  • More than 600,000 customers enjoy transparent billing via an online portal
  • GED can generate reports at the touch of a button with minimal potential for human error, improving accuracy and reducing losses