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  5. Foreign and Commonwealth Office: secure content management solution

Foreign and Commonwealth Office: secure content management solution

Performance up

satisfaction up

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Using both COTS (commercial off the shelf) product integration and bespoke development, Fujitsu developed a solution with the following capabilities:
  • Web content management
  • Search engine
  • Informal collaboration forum
  • Database
  • White pages staff directory  
The UK's Foreign and Commonwealth Office (FCO) spans the globe with 16,000 staff at 280 locations.

By 2003, their intranet had become inflexible in the face of changing business priorities. It was also slow and less than user-friendly, with limited search capabilities.

They asked Fujitsu to implement a new solution that would transform information sharing, while also complying with the department's strict infrastructure constraints and need for multi-level security.

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