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Crossrail delegates all core IT services to Fujitsu

"Fujitsu has enabled Crossrail’s IT department to play a more strategic role by delivering all core services reliably and cost-effectively. It also manages other vendors, giving one central contact if any issues arise."

Fujitsu is responsible for Crossrail’s desktop devices, data centre services and helpdesk support, enabling access to critical information.

Customer

Crossrail Limited is building the new railway that will be known as the Elizabeth line when it opens in central London in 2018. It will provide 73 miles of east-to-west connectivity with up to 24 trains per hour in each direction through the route’s central section during the peak. The Elizabeth line will carry an estimated 200 million passengers a year. Crossrail Limited is a wholly owned subsidiary of Transport for London (TfL) and is jointly sponsored by TfL and the Department for Transport. Once the railway is complete it will be handed over to TfL and run as part of London’s integrated transport network.

Challenge

Crossrail is an ambitious project to build an entirely new train system beneath London. It needed a tier one technology partner that would take responsibility for every aspect of its infrastructure, including the management of other IT suppliers.

Solution

The company outsourced its ongoing desktop, data centre, service desk and application support to Fujitsu. Fujitsu was also responsible for individual projects such as a Windows 7 upgrade, the deployment of ServiceNow and migrating the physical location of the data centre.

Benefit

  • Fujitsu has scaled seamlessly as the project has grown massively in size, without compromising service
  • Fujitsu provides 100 per cent availability, ensuring that expensive operations are completed without a hitch
  • Fujitsu ensures access to mission-critical information anywhere within a vast and sprawling underground site

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Read the full Crossrail case study (1.41 MB /A4, 2 pages)