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Shorter patient registration times and highly accurate medical records with PalmSecure at The George Washington University Medical Center

"We examined several medical kiosks but chose the Fujitsu Med-Serv 50, with the PalmSecure Biometric Solution built in. That was the critical factor in our decision making process."

Praveen Toteja, Chief Information Officer, The George Washington University - Medical Faculty Associates, Inc.

The customer

The George Washington University Medical Center, is an internationally recognized interdisciplinary academic health center that has consistently provided high-quality medical care in the Washington DC metropolitan area, since 1824. The Medical Center comprises the School of Medicine and Health Sciences, the 11th oldest medical school in the country; the School of Public Health and Health Services, the only such school in the nation’s capital; GW Hospital, jointly owned and operated by a partnership between The George Washington University and a subsidiary of Universal Health Services, Inc.; and the GW Medical Faculty Associates, Inc. (MFA), an independent faculty practice plan. MFA is the largest multi-specialty practice in Washington, operates as a non-profit 501 (c)(3) entity and was separately incorporated in 2000. Its functional relationship with The George Washington University School of Medicine is one of the first programs of its kind that places students in clinical settings from the start of their medical school experience.

The challenge

The standard method for registering patients was time consuming and did not adequately verify their identities, insurance information, or prevent redundancies or duplicates.

The solution

The Fujitsu Med-Serv 50 Kiosk, which features the PalmSecure™ biometric solution, was selected by MFA.

The benefit

  • Rapid pilot project development and roll-out timeline - proven technology
  • Measurable decrease in patient registration times - simplified administration and Meaningful Use compliance
  • Integrated with Allscripts PMS and HER - compliant with HIPAA


Read the full George Washington University case study (214 KB/A4, 2 pages)


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