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  4. OpusCapita benefits from ServiceNow which correlates all incidents and events automatically with high efficiency

OpusCapita benefits from ServiceNow which correlates all incidents and events automatically with high efficiency

"OpusCapita’s goal was to create one coherent event management model. OpusCapita and Fujitsu focused on getting control over the most important technology platforms and systems event management processes."

Matti Toivonen, Business Development Manager OpusCapita

Customer

OpusCapita helps organizations sell, buy and pay more effectively by providing them with extended purchase-to-pay and order-to-cash solutions. With 600 million transactions processed annually by over 8,000 customers across more than 100 countries, it has created a global ecosystem where buyers, suppliers, banks and other parties connect, transact and grow.

Challenge

OpusCapita had no solution in place to automatically recognize, correlate and combine the thousands of events coming in from different incidents. Every single notice of an event needed to be handled manually, which was time consuming and error prone.

Solution

OpusCapita chose the Event Management solution from ServiceNow and Fujitsu as the partner to deliver the solution. With careful planning, the new solution was rolled out in just two months.

Benefit

  • The project was completed on time and in budget
  • ServiceNow offers a single place where the correlation of events and incidents can be done automatically and efficiently
  • The number of errors has decreased threefold thanks to the event management process
  • OpusCapita can now easily bring new services to the centralized error management and therefore create better visibility

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OpusCapita (660 KB)