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Enterprise Service Management


Fujitsu IT service management solutions free you to drive business growth

Fujitsu believes Enterprise Service Management (ESM) is at the heart of business transformation and service innovation. It’s a key element in unlocking the digital puzzle, that can enable you to optimize processes and workflow, and remove inefficiencies and unnecessary duplication. By using our business management software and solutions to align the delivery of your IT, you can;

  • reduce operational costs
  • improve visibility of operations
  • improve efficiency
  • improve service and customer experience
  • increase control and governance

Digital business transformation has become a high priority for organisations looking to secure their future. At Fujitsu, we have proven expertise enabling organisations to digitalise with confidence and less risk, and reap the rewards of end-to-end digital transformation. Find out how we have helped our customers on their digital journey.

Fujitsu’s global ITSM expertise

We have over two decades of IT Service Management experience, and are a European leader in Gartner Magic Quadrant, End User Outsourcing Services. We have five Global Service Desk centers based in Poland, Portugal, Costa Rica, the Philippines and Malaysia. World-wide our local service desks and 8000 agents deliver 24/7/365 access and support for;

  • 2,700 Managed Service Desk customers in over 160 countries
  • 5 million users in more than 30 languages
  • 30 million end user incidents per year

Using our expertise in delivering Enterprise Service Management, we help you to achieve your business goals. We provide a comprehensive range of services including Cloud integration via our RunMyProcess  automation platform.

Fujitsu ServiceNow expertise

As a managed service provider we deliver end-to-end ServiceNow solutions, from consultancy, implementation, integration, service orchestration and stakeholder communication, through to training and support. We are proud to be able to provide this full lifecycle support for our customer’s ServiceNow implementations. By combining our knowhow and experience with the power of ServiceNow, we deliver enterprise service management processes that free up your staff to concentrate on what they do best – which is running your business. We believe you can Free your business to do more business.

As a ServiceNow Gold level sales partner, we provide a broad range of solutions that can be easily scaled up or down, in line with your organisation’s specific requirements and future needs. Regardless of your business size, or whether you a looking for a customized ServiceNow solution or something that’s off-the-shelf, we can help. We deliver;

  • Managed Service solutions – we develop, configure and build a ServiceNow platform to meet your business requirements. We can then manage and operate the platform on your behalf.
  • TRIOLE for ServiceNow – our Service Desk application is based on ServiceNow technology. Our solutions are built using rigorously pre-tested standardized building blocks to allow for fast implementation. We run TRIOLE for ServiceNow in our global service desks, which enables us to deliver a guaranteed consistent service experience, no matter where you are in the world. TRIOLE for ServiceNow is available either as a Managed Service or as a blueprinted solution.ServiceNow Express: Fujitsu is accredited to sell and implement ServiceNow Express. This is a highly standardised solution that can be rapidly deployed with process templates and definitions,as well as minimum configuration and customization requirements.
  • Direct resell from ServiceNow, we make purchasing your ServiceNow licenses simple and straight forward. When purchasing through us, you have just one point of contact to meet ALL of your ServiceNow needs.
  • Within the UK, Public Sector Organisations can procure Fujitsu ServiceNow licenses and services via G Cloud.

Fujitsu ServiceNow EMEIA reach

With the recent acquisition of Symfoni ESM, our ServiceNow capabilities and expertise have been greatly enhanced. We are now one of the largest ServiceNow practices in Europe, with vast experience and extensive EMEIA reach. Reasons to choose us include;

  • Over 300 ServiceNow specialists in 16 countries
  • Over 400 project implementations
  • Authorized EMEIA training partner
  • SaaS expertise in delivering global implementations
  • Fujitsu ServiceNow delivers an average ROI of 449%, with an average payback period of 7.4 months.

There are so many reasons to implement ServiceNow. At Fujitsu we believe so strongly in its value and benefits, that we have implemented it across our entire organisation. The knowledge we have gained through developing and implementing our own solution, means we really can say we are the right company to help you transform your business.

Discover the business benefits of ServiceNow by reading about our customer successes.

Service now